Experience Design
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Scooped by Shiraz Visinko
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The practical guide to sentiment analysis

The practical guide to sentiment analysis | Experience Design | Scoop.it
Sentiment analysis guide - monitor changes in feelings toward your brand, reviews of new products, feedback of marketing campaigns and events....
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Sydney Meet + Greet Hiring Event for UX Designers & Web Developers

Sydney Meet + Greet Hiring Event for UX Designers & Web Developers | Experience Design | Scoop.it
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Meet me at Sydney meet and greet hiring event for UX Designers!

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Rescooped by Shiraz Visinko from Empathy Magazine
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Empathy is a very powerful business advantage…Seal every sale with your heart!

Empathy is a very powerful business advantage…Seal every sale with your heart! | Experience Design | Scoop.it
It’s the companies that provide empathy training for their staff and their leaders that separate themselves from the rest.

 

“At its very heart, a business is the beauty of bringing together people and things to make the community better off—these are the businesses we admire. Empathy is the one tool that makes it all happen.” Forbes Magazine

 

“Numerous studies have linked empathy to better business results. They correlate higher empathy levels with increased sales, better performance by managers of product development teams, and improved productivity in diverse workforces. It is increasingly common to see such business terms as empathy marketing, empathy selling and user empathy become part of everyday business vocabulary.” The Consortium for Research on Emotional Intelligence in Organizations


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Can the neuroscience of empathy help to solve a problem as intractable as the Israel-Palestine conflict?

Can the neuroscience of empathy help to solve a problem as intractable as the Israel-Palestine conflict? | Experience Design | Scoop.it

Can the neuroscience of empathy help to solve a problem as intractable as the Israel-Palestine conflict?

That is the question that was considered by academics who gathered at the British Academy in London on 7 and 8 March to discuss how insights from research might help the region to achieve peace.

Simone Shamay-Tsoory, a professor in the University of Haifa’s department of psychology, presented research showing that when groups are in conflict, they rate their own group as suffering more than outsiders in identical situations.

When Israeli Jews and Palestinians were shown a picture of a hand shut in a car bonnet, they rated this as being far more painful when told that the owner of the hand had a name from their own group, compared with the other group or Europeans, her research found.

 

David Matthews


Via Edwin Rutsch
Shiraz Visinko's insight:

Interesting insight - the more closely alligned to someone the more empathy we feel. Empathy is not a nice to have extra in UX it is a core business skill. So how can UXers increase their empathy quotient?

 

Roman Krznaric, empathy advisor to Oxfam and the United Nations, an academic sociologist (formerly of Cambridge University and founding faculty member of The School of Life in London has three tips for us. 

 

1. Get curious about strangers

 

Chat to the person sitting next to you on the bus, dont just talk about the weather, talk about things that matter, what makes them tick and do it regularly, set yourself a challenge and do it at least once a week. 

 

2. Listen and be vulnerable

 

To increase your empathy by being curious you need two other skills, radical listening and making yourself vulnerable.

Empathy is a bond and it requires the removal of masks, revealing ourselves to  create a strong empathic bond. "Empathy is a two-way street."

 

3. Expand your Circle of Empathy

 

Empathising with those you have a natural affinity to comes naturally, the tricky thing is to expand your empathy towards people whose beliefs you don't share.

 

 

One of the most powerful documentary examples of this I've seen is a film called "I can change your mind about climate" which brings together Australian Youth Climate Coalition activist Anna Rose and Australian politician and sceptic Nick Minchin to reveal while the debate has become so vitriolic. 

 

Want to know what your empathy quotient looks like? The University of California, Berkley's Greater Good Science Center has devised an empathy quiz to discover you base rate of empathy.

 

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