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25 Essential Tips to Become a Negotiation Ninja

25 Essential Tips to Become a Negotiation Ninja | NIgerian Institute of Chartered Arbitrators | Scoop.it
Negotiating a good deal is an important skill for every event planner. Here are some top tips to get more from your next deal.
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25 Essential Tips to Become a Negotiation Ninja

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25 Essential Tips to Become a Negotiation Ninja
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25 Essential Tips to Become a Negotiation Ninja

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Mediation and Arbitration

Many people use the terms mediation and arbitration interchangeably, but they're two very different things. Litigation expert Keegan Federal, a former Superi...


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Mediation and Arbitration

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Empathy Beats Anger in Resolving Workplace Conflicts

Empathy Beats Anger in Resolving Workplace Conflicts | NIgerian Institute of Chartered Arbitrators | Scoop.it

The next time a co-worker takes credit for your idea or says something offensive, don't get angry: Take a deep breath and try empathizing with them.


According to five studies conducted by Gabrielle Adams and M. Ena Inesi of the London Business School, transgressors often don't intend for their actions to be hurtful, while the person who experienced the transgression typically thinks the offense was intentional.

 

According to the authors, the victim may not realize how guilty the transgressor feels. A little empathy of behalf of the transgressor can go a long way in resolving the disputes

 

 


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Empathy Beats Anger in Resolving Workplace Conflicts

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Julia Bacha: Pay attention to nonviolence | Video on TED.com

TED Talks In 2003, the Palestinian village of Budrus mounted a 10-month-long nonviolent protest to stop a barrier being built across their olive groves. Did you hear about it? Didn't think so.


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Why Peace Talks Fail In Africa | Foreign Affairs

Why Peace Talks Fail In Africa | Foreign Affairs | NIgerian Institute of Chartered Arbitrators | Scoop.it
As a new wave of violent conflicts has ravaged Africa, borders and conventional peace processes have done little to contain them. A cold war between Ethiopia and Eritrea has spilled over into Somalia, where Eritrea has supported the jihadist group al Shabaab in its fight against the Ethiopian-backed government in Mogadishu.

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4 Lines That'll Catch You Off Guard During Salary Negotiations (And How To Prepare)

4 Lines That'll Catch You Off Guard During Salary Negotiations (And How To Prepare) | NIgerian Institute of Chartered Arbitrators | Scoop.it
It's not enough to know how much money you'd like to be offered during salary negotiations. You have to be prepared for what the hiring manager will say.

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5 common beliefs about conflict that are dead wrong

5 common beliefs about conflict that are dead wrong | NIgerian Institute of Chartered Arbitrators | Scoop.it

I've heard the following five common beliefs about conflict repeatedly during my two decades as a mediator. All five miss the mark in important ways.


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5 common beliefs about conflict that are dead wrong

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Guy Harris's curator insight, October 9, 2015 9:23 AM

Tammy has great thoughts and insights about conflict and conflict resolution. This article is helpful for understanding how so much of what is "common knowledge" about conflict resolution is, at best, unfounded and, possibly, harmful. 

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I'm Sorry: The Art of Apologizing

I'm Sorry: The Art of Apologizing | NIgerian Institute of Chartered Arbitrators | Scoop.it

Need help with your Core Skills homework? Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.


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Workplace Mediation Calms Conflict

Workplace Mediation Calms Conflict | NIgerian Institute of Chartered Arbitrators | Scoop.it
When Marjorie Munroe usually gets the call from a frustrated boss or an irritated human resources manager, it's usually about six months later than she would have liked.

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Workplace Mediation Calms Conflict

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Conflict Management in a school environment (adults interacting with adults!)

Conflict Management - This presentation was for participants in the Ottawa Catholic School Board Leadership part 1 course. The presentation outlines some of...

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Conflict Management in a school environment (adults interacting with adults!)

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15 Conflict Resolution Tips For Educators

15 Conflict Resolution Tips For Educators | NIgerian Institute of Chartered Arbitrators | Scoop.it

Teachers wear many hats: counselor, coach, referee, probation officer. If you’re a young educator and want to have some conflict resolution tricks up your sleeve before you’re thrown into the ring, or you’re an experienced educator looking for some new ideas, we’ve lined up 15 conflict resolution tips to help you win the fight.


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Nigerian Institute of Chartered Arbitrators's curator insight, March 30, 2017 12:21 PM
15 Conflict Resolution Tips For Educators
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Healthy Conflict Resolution for Physicians

Healthy Conflict Resolution for Physicians | NIgerian Institute of Chartered Arbitrators | Scoop.it

We can't get away from it — almost everywhere you look, from the medical office to the hospital to home, wherever people are involved, conflict can erupt. So it is not the presence of conflict that is critical; it is the ability to resolve it in a productive and healthy manner that matters most. "Productive" means that the resolution leads to positive change. "Healthy" means that we are preserving, or even improving the relationship. Both are important. And if conflict is left unresolved, much like a wound that goes untreated, it can fester, grow, and lead to more damage.

 

The good news is that it is relatively easy for a physician to learn effective conflict resolution skills. Of course the challenge is putting them into practice. The more you practice, the easier it becomes, and, like so many other skills, the better you get at it. As we explore some basic conflict resolution skills, it is helpful to understand what happens to people during these challenging encounters so that we can develop successful strategies.

Our brains are wired to quickly and effectively attend to potential threats in our environment. When conflict arises, for whatever reason, it causes people to feel a sense of threat. Emotions get triggered, our flight or flight systems goes into action, and our limbic system gets activated. The stronger the feeling of threat, the less able we are to think clearly and rationally, see the situation from our staff's or patient's perspective, problem solve, and collaborate. Our executive brain starts to shut down right at the time when we need it most. With this scenario in mind, here are five steps to healthy conflict resolution:

1. Self-awareness

As a physician, it is important to stay tuned into what is going on for you emotionally. The earlier you are aware of getting emotionally triggered, the better able you are to recognize and manage your emotions in a productive manner. And the more self-aware you are, the better you can identify the types of experiences that tend to be your triggers. This allows you to proactively prepare for managing these stressful situations in a positive manner.

2. Self-management

Before you even attempt to engage in conflict resolution, you need to be in a state of mind that is most conducive to this process. That means calming your emotions so that you can be open to another person's perspective. If you are able to catch your feelings before they get too strong, then you can name the feeling, which often has the effect of lessening its intensity. Other strategies to manage your emotions include taking a few slow deep breaths, modifying negative, disruptive thoughts (for example, if you hear yourself having thoughts like "always" and "never," you know you might be seeing things as black or white), and reminding yourself that there is more than one perspective of the situation.

3. Get curious

Rather than looking for who might be right (usually we are convinced that we are the right ones) and who might be wrong (must be the other person), look for differing perspectives. ASK rather than TELL. Be genuinely interested and curious about how the other party perceives the situation and about what matters to them. Asking about and acknowledging the other person's point of view is one of the fasted and easiest ways to de-escalate conflict. Listen to understand — rather than listening so you can come back with a quick response.

4. Appreciate differences

When we remove blame from the equation, then it is easier to understand differing perspectives. Just like your emotions get triggered during conflict, be aware that you can unintentionally trigger negative emotions in others. Understand that because no two brains are alike, the emotions you are experiencing may be different from the other person's — and vice versa. Notice not just what he is saying, notice what feelings are being communicated nonverbally. Be aware of what you might be communicating nonverbally.

5. Focus on one issue at a time

When you are in a conflict situation and your emotions are triggered, it can be easy to start piling on all the things that you are upset with this person about. Stick to the issue at hand; avoid blame, criticism, and attack. ASK — Seek the other person's perspective; CLARIFY — so you are sure you have it right; ACKNOWLEDGE — share your understanding about how the other person sees it, even if you don't agree with that perspective. Acknowledge her feelings as well. Then share your perspective as objectively as possible.

Using these key physician communication skills will result in healthier and more productive conflict resolution — so that you can facilitate positive change and improve your relationships — with staff, with patients, and with medical colleagues.

 


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Healthy Conflict Resolution for Physicians

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Healthy Conflict Resolution for Physicians
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Fear of Conflict is Debilitating - Proactive Conflict Resolution is Constructive - Erskine Company

Fear of Conflict is Debilitating - Proactive Conflict Resolution is Constructive - Erskine Company | NIgerian Institute of Chartered Arbitrators | Scoop.it

Proactive conflict resolution should be an ongoing part of the estate planning strategy, starting from the very first meeting with a family.


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Fear of Conflict is Debilitating - Proactive Conflict Resolution is Constructive - Erskine Company

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Fear of Conflict is Debilitating - Proactive Conflict Resolution is Constructive - Erskine Company

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LinkedIn Intro to Asaf Plus Free Conflict Management Content

Free Conflict Management content at http://iwinconflict.com/ to boost your ability to negotiate and manage everyday conflicts. Perfect for business owners, s...

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LinkedIn Intro to Asaf Plus Free Conflict Management Content

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Adrian Iwincon's curator insight, February 20, 2014 10:38 PM

 

Iwinconflict.com conflict resolution activities, conflict resolution training, interpersonal conflict, conflict resolution techniques


http://iwinconflict.com

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The Arbitration Process For Companies and Businesses

The Arbitration Process For Companies and Businesses | NIgerian Institute of Chartered Arbitrators | Scoop.it

Arbitration is where a process is used to bring a business dispute to an end through a neutral party that is assigned to help all parties come to a peaceful en…


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The Arbitration Process For Companies and Businesses

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The Arbitration Process For Companies and Businesses
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The Arbitration Process For Companies and Businesses

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10 Anger Management Lessons No One Should Miss

10 Anger Management Lessons No One Should Miss | NIgerian Institute of Chartered Arbitrators | Scoop.it
Anger management is easier said than done. We talked to experts around the country to put together this Lifehack for dealing with anger.

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10 Anger Management Lessons No One Should Miss

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Omega Angell, CAMF, FVIP, CPLC, MCA's curator insight, July 11, 2014 12:19 AM

10 Anger Management Lessons No One Should Miss...

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UN takes new step to include women in international peace talks - AlertNet

UN takes new step to include women in international peace talks - AlertNet | NIgerian Institute of Chartered Arbitrators | Scoop.it

Women often suffer the most in times of conflict, but they are rarely represented in peace negotiations. In fact, no woman has ever been the lead negotiator in U.N.-sponsored peace talks, a situation the United Nations is now seeking to redress through a unique training programme. As delegates began arriving for the recent opening of the 67th United Nations General Assembly, the U.N. Institute for Training and Research (UNITAR) for the first time assembled female diplomats from some 20 countries in a two-day training session designed to hone their skills in international conflict resolution.

 


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Payer contract negotiations are often ugly, but they don't have to be

Payer contract negotiations are often ugly, but they don't have to be | NIgerian Institute of Chartered Arbitrators | Scoop.it
Centura Health's contract with Anthem Blue Cross Blue Shield of Colorado was falling apart because of an impasse over reimbursement rates. Anxiety was running high after the insurer sent out notices to its beneficiaries stating that a deal would likely not be reached. The issue was that the terms had not been reached in the specified time required by the Colorado Department of Insurance, so the notices were required to go out.

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Payer contract negotiations are often ugly, but they don't have to be

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Henry Hansch III's curator insight, May 7, 2017 5:55 PM

Payer contract negotiations are often ugly, but they don't have to be...

 

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Payer contract negotiations are often ugly, but they don't have to be

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Harvard negotiation expert says one word can break any deadlock

Harvard negotiation expert says one word can break any deadlock | NIgerian Institute of Chartered Arbitrators | Scoop.it
Harvard Business School professor Deepak Malhotra says one word can turn around any negotiation.

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Harvard negotiation expert says one word can break any deadlock

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The Phases of Conflict

The Phases of Conflict | NIgerian Institute of Chartered Arbitrators | Scoop.it
Need help with your Oral / Interpersonal homework? In this learning activity you'll explore the four stages of conflict (latent, triggering incident, conflict, new equilibrium) and then creates a similar diagram applying to a specific personal conflict.

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The Phases of Conflict

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Working Paper Series—Empathy, Perspective and Complicity: How Digital Games can support Peace Education and Conflict Resolution 

Working Paper Series—Empathy, Perspective and Complicity: How Digital Games can support Peace Education and Conflict Resolution  | NIgerian Institute of Chartered Arbitrators | Scoop.it

Abstract:

Digital games have migrated from trivial forms of entertainment occupying the stigmatized margins of society, to exercising an increasingly powerful influence on quotidian culture. The advent of their social importance has led scholars like Mary Flanagan and Henry Jenkins to proclaim video games the media paradigm of the 21st century.

 

As games have matured over the last decade, an abundance of experimental and artistic genres have emerged that are specifically designed to address complex social issues. These “serious games”, as they are broadly categorized, do far more than entertain: they can act as catalysts to engender awareness and activate positive social change.  

 

Whether walking in the shoes of a Sudanese villager, helping a Tutsi mother hide with her baby during the Rwandan genocide, or managing resources in a Nepalese village to fend of starvation, video games have become powerful embodied learning tools that produce empathy, understanding, and skill acquisition, all of which support an agenda of humane conflict resolution and sustainable development.

 

By Paul Darvasi,


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Leadership Lessons: A Healthy Corporate Culture Built on Feedback

Leadership Lessons: A Healthy Corporate Culture Built on Feedback | NIgerian Institute of Chartered Arbitrators | Scoop.it

“Traditional management style may help organizations run efficiently, but it won’t help to unleash the best gifts of every single person in your organization,” asserts Joris Luijke on the Management Innovation eXchange (the MIX).


Luijke is VP of Talent for Atlassian, a $102-million software company based in Sydney, Australia. In his post on the MIX, he cites four methods Atlassian uses to encourage employee expression and autonomy. Sure, there are the typical perks (creativity, risk-taking, healthy conflict) that come with empowered employees. But an atmosphere where employees express themselves helps in other ways, too: On a daily basis, Atlassian execs have the means to assess — and even quantify — how the rank and file feel about senior management and the company’s overall direction. Here’s how:


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Leadership Lessons: A Healthy Corporate Culture Built on Feedback

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Peter Francis's curator insight, May 6, 2013 10:37 AM

If only more did it x 

 

Michael Kuhl's curator insight, January 3, 2014 2:24 PM

Great, simple feedback channels that we could use.  Would love to put that survey in place using http://www.typeform.com/ (esp. when they roll out their solution for teams managing surveys).

Grant Sheean's curator insight, March 27, 2016 4:35 AM

Desires to be in a senior management/leadership role lead me to read this and I think due to it's diverse, modern theme, it's a great basis for anyone else with similar career goals.

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Five Habits of Truly Effective Communicators

Five Habits of Truly Effective Communicators | NIgerian Institute of Chartered Arbitrators | Scoop.it

We all have room to polish our communication skills--some people want to be more assertive, others need help with conflict management, and still others find it hard to speak their minds in a group setting. Here are a few tips that can help you get your ideas across.


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Five Habits of Truly Effective Communicators

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Pippa Davies @PippaDavies 's curator insight, September 1, 2014 11:43 AM

Leaders need to be good communicators!  This article highlights the basics of good communication skills.

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7 Ways to Approach Employee Conflict Resolution | The HRIS World Research Network

7 Ways to Approach Employee Conflict Resolution | The HRIS World Research Network | NIgerian Institute of Chartered Arbitrators | Scoop.it
Sooner or later, every supervisor, mananger, director will have to step in on a conflict. Erin Steiner discusses ways to approach employee conflict resolution

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PANEL DISCUSSION: Empathy in conflict resolution - British Academy

PANEL DISCUSSION: Empathy in conflict resolution - British Academy | NIgerian Institute of Chartered Arbitrators | Scoop.it

Empathy in conflict resolution


Speakers:

Haifa Staiti, Seeds of Peace
Dr Emile Bruneau, MIT


Tuesday 8 March 2016, 6-7.30pm
The British Academy, 10-11 Carlton House Terrace, London, 

Is empathy an important new approach for achieving conflict resolution? And is it a viable alternative to military solutions? This panel discussion will showcase the experiences of those working to cultivate empathy in resolving conflict. 


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Nobel Peace Prize Honors Three Women : Discovery News

Nobel Peace Prize Honors Three Women : Discovery News | NIgerian Institute of Chartered Arbitrators | Scoop.it
Liberia's president, a fellow Liberian "peace warrior" and a Yemeni activist were awarded the prize on Saturday in Oslo.

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Nobel Peace Prize Honors Three Women : Discovery News

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