Expérience-client
Fidéliser les clients en valorisant les émotions au coeur de leur expérience.
Curated by
Richard Chagnon
L'iceberg des réclamations client !
Tesla, Porsche take top honors in Consumer Reports Owner Satisfaction Survey - Roadshow
Are You Being Manipulated by Subliminal Messages? [Infographic]
6 Laws of Customer Experience
Why You Should Invest in Customer Service NOW
CX Journey™: Is Your Customer Experience the Stuff That Legends are Made Of?