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Rescooped by Andrée GABOREAU from Business in a Social Media World
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Customer experience is your ticket to growth in 2013

Customer experience is your ticket to growth in 2013 | XXXXXX | Scoop.it
In our Outlook 2013 series, a colleague of mine, Jacques Bughin, had an interesting piece about customer experience. He made the excellent point that in a time where people can check prices easily

Via Cendrine Marrouat - www.socialmediaslant.com
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Cendrine Marrouat - www.socialmediaslant.com's curator insight, January 26, 2013 6:26 PM

In business, the online and offline worlds follow the same rules. It has always been about the needs of audiences before businesses’.

 

Will 2013 be the year when all businesses wake up to this reality?

 

“In our Outlook 2013 series, a colleague of mine, Jacques Bughin, had an interesting piece about customer experience. He made the excellent point that in a time where people can check prices easily and use all sorts of third party platforms to research products, customer experience is becoming an important way to differentiate yourself and get (and keep) more customers.”

Linda Dap's curator insight, January 31, 2013 3:59 AM

Klantgerichtheid in de zorg nog ver te zoeken. Zie onderzoek Zorgmonitor 2012 Newcom. 

Rescooped by Andrée GABOREAU from Business in a Social Media World
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Social media news: Facebook, Google, Quora, Twitter, WordPress

Social media news: Facebook, Google, Quora, Twitter, WordPress | XXXXXX | Scoop.it
Here is a quick roundup of some of the latest happenings in the social media world.
Facebook
This week, Facebook partnered with Save.org (Suicide Awareness Voic

Via Cendrine Marrouat - www.socialmediaslant.com
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Cendrine Marrouat - www.socialmediaslant.com's curator insight, January 25, 2013 9:06 PM

A lot of things happened in social media this week — yet again.

 

1) Facebook partnered with Save.org to better identify the warning signs of suicide attempts. The company also launched a new tool for Page admins.

 

2) If you use Google Drive for your slideshows, you are in for a nice surprise.

 

3) Q&A platform Quora now has blogs. And Quora for iPhone 2.2 is available.

 

4) Twitter unveiled a new mobile app for short videos. And the days of Posterous may be numbered.

 

5) WordPress announced the upcoming release of its 3.6 version.