By Dennis G. Jerz
"People hate reading instructions, and will only glance at them when they are hopelessly lost. By then, they will already be frustrated and behind schedule. For this reason, you should organize your instructions carefully, phrase them clearly, and make them as brief as you possibly can.
"This document introduces five basic principles about writing instructions. Any professional writing textbook will have a long section on writing instructions and manuals, but the basics are as follows:
Know your audience.
Provide a brief introduction.
Write each step as a command.
Use numbers for commands, bullets for options.
Plan to test and revise."