World's Best Infographics
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World's Best Infographics
Celebrating the FINE ART of visual communication in social marketing
Curated by Jeff Domansky
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Rescooped by Jeff Domansky from Public Relations & Social Marketing Insight
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85% of consumers will retaliate against a company with bad customer service | Rebecca Grant

85% of consumers will retaliate against a company with bad customer service | Rebecca Grant | World's Best Infographics | Scoop.it

When a product or service doesn’t work as promised, some people get angry. Really angry.


Cloud contact center provider Five9 released a report and infographic today looking at “customer rage” and what companies can do to prevent it. Turns out 85 percent of consumers will retaliate against a company if their customer service needs are not met. 49 percent of all consumers will stop doing business with that company, and 18-34 year olds are three times as likely to vent their frustrations on social media.

Jeff Domansky's curator insight, November 19, 2013 9:37 AM

The big impact of bad customer service.

Jared Hill's curator insight, November 20, 2013 7:25 PM

Want to stop/prevent a potential crisis? Learn good customer service!

Rescooped by Jeff Domansky from Public Relations & Social Marketing Insight
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This Is Why Social Media and Drinking Alcohol Don't Mix (Infographic)

This Is Why Social Media and Drinking Alcohol Don't Mix (Infographic) | World's Best Infographics | Scoop.it

Addvocate has an interesting take on the potential pitfalls of using social media at various stages of intoxication. As crisis communicator Jonathan Bernstein noted on his blog, keeping alcohol out of the mix isn’t as obvious as it may seem.


“Most people wouldn’t hold a press conference or shareholder meeting after spending a few hours at the bar,” he wrote, “yet for some reason many of those same people feel strangely comfortable sharing to social media when they’re in the midst of tying one on....

Jeff Domansky's curator insight, November 3, 2013 10:32 AM

What might happen if you find yourself posting to your accounts while knocking back a few. It's not pretty.... Don't try this at home ;-)