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Rescooped by Gordon McIntyre from If this is Customer Service, Why Does Your Contact Center Act Like it Doesn't Care?
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The Importance of Providing a Great #Customer #Experience - #Infographic

The Importance of Providing a Great #Customer #Experience - #Infographic | Technology & education | Scoop.it
“ Check out our new infographic “The importance of providing a great customer experience" to understand what constitutes good customer experience, how providing good customer experience can help you to retain your customers and increase...”
Via Eric_Determined / Eric Silverstein, Roland Alston
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Rescooped by Gordon McIntyre from Branded Customer Service
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The A-Z of Great Customer Service

The A-Z of Great Customer Service | Technology & education | Scoop.it

Via Daniel Watson, Patricia D. Sadar - Career and Leadership Acceleration Coach
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Rescooped by Gordon McIntyre from Customer Service
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10 Things Customer Service Needs to Know About Customers [INFOGRAPHIC]

10 Things Customer Service Needs to Know About Customers [INFOGRAPHIC] | Technology & education | Scoop.it
The easiest way to make sure that you deliver exceptional customer service is to know exactly what your customers want. Customer love personalization. The more personal you make your delivery, the more effective you’ll be with the customer interaction. The result is a greater is the opportunity see that greatest return on your investment: More loyal customers. Today’s infographic comes from one of my favorite helpdesk startups, Help Scout, the invisible email support software for solopreneurs & small business owners. These guys set the standard for excellent customer service for customers and non-customers alike.
Via Russ Merz, Ph.D., Fiona Campbell
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Rescooped by Gordon McIntyre from Teacher Engagement for Learning
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Incorporating Bloom's Taxonomy into your lesson objectives | Teach them English

Incorporating Bloom's Taxonomy into your lesson objectives | Teach them English | Technology & education | Scoop.it
“ Incorporating Bloom's Taxonomy into lesson objectives will enable learners to visualize the ‘bigger picture.’ We can use the cognitive domain of the Taxonomy to realize what exactly we are asking learners to do in class.”
Via Grant Montgomery
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Rescooped by Gordon McIntyre from Teacher Engagement for Learning
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Using cell phones in the classroom when computers are not available (by Fabiana Casella)

Using cell phones in the classroom when computers are not available (by Fabiana Casella) | Technology & education | Scoop.it
“ Everybody is talking about 21st Century skills and preparing students for a whole different world. The truth is that our students have become digital and there are a whole lot of educators around t...”
Via Grant Montgomery
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Rescooped by Gordon McIntyre from Educational Books and Scholarly Articles
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Is the Internet Changing the Way You Think? | Selected Reads

Is the Internet Changing the Way You Think? | Selected Reads | Technology & education | Scoop.it
“ Is the Internet Changing the Way You Think? | Selected Reads.”
Via ICTPHMS
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Rescooped by Gordon McIntyre from iPads in Education
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Student Digital Portfolios: Redefining Assessment with iPads & Google Apps - Indiana Jen

Student Digital Portfolios: Redefining Assessment with iPads & Google Apps - Indiana Jen | Technology & education | Scoop.it
“ The first session of day two that I am attending is "Student Digital Portfolios: Redefining Assessment with iPads and Google Apps" by Holly Clark. You can view the slides from her presentation here...”
Via John Evans
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Rescooped by Gordon McIntyre from Just Story It Biz Storytelling
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A New Core Story: IKEA Thinks This Biz Mega-Trend Will Define The Next 30 Yrs

A New Core Story: IKEA Thinks This Biz Mega-Trend Will Define The Next 30 Yrs | Technology & education | Scoop.it
““Sustainability will be a decisive factor in terms of which businesses will be here in 20 or 30 years time. It is the future of business,” explained Steve Howard, Chief Sustainability Officer of IKEA Group. In a recent in-depth interview, we dug into the company’s worldwide efforts over the past [...]”
Via Karen Dietz
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Rescooped by Gordon McIntyre from Customer Service Best Practices
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The Ultimate Customer Experience [infographic] | by brainsins.com

The Ultimate Customer Experience [infographic] | by brainsins.com | Technology & education | Scoop.it
Monetate just released an infographic focused on customer experience where they explain some interesting facts: 97% of users said that their online experience influence whether they purchase...
Via BirdEye
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Rescooped by Gordon McIntyre from GCC Customer Service
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Expectation Vs. Reality-: 5 Common Myths About Online Customer Services

Expectation Vs. Reality-: 5 Common Myths About Online Customer Services | Technology & education | Scoop.it
“ "Your customers are responsible for your company's reason for existing." This famous quote by Marilyn Suttle sums up the entire concept behind providing customer services. According to a research, 68% of the customers who stop ...”
Via Amal Ali
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Rescooped by Gordon McIntyre from Teacher Engagement for Learning
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5 Tips to Help Teachers Who Struggle with Technology

5 Tips to Help Teachers Who Struggle with Technology | Technology & education | Scoop.it
“ "I'm not very tech savvy" is the response I usually hear from teachers that struggle with technology. Whether it's attaching a document to an email or creating a PowerPoint, some teachers really have”
Via Grant Montgomery
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Rescooped by Gordon McIntyre from Just Story It Biz Storytelling
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6 Things Compelling Leaders Do: tell stories, move people to action

6 Things Compelling Leaders Do: tell stories, move people to action | Technology & education | Scoop.it
“Many leaders can inspire, but strong leaders move people to action. Here's what makes them special.”
Via Anne Leong, Karen Dietz
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Rescooped by Gordon McIntyre from Teacher Learning Networks
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20 collaborative Google Apps activities for schools | Ditch That Textbook

20 collaborative Google Apps activities for schools | Ditch That Textbook | Technology & education | Scoop.it
“ Google Apps are collaborative, which makes them highly powerful. They offer opportunities for students to engage unlike ever before. Here are 20 ideas.”
Via Kathleen Cercone, Jim Lerman, Dennis T OConnor, Linda Alexander
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Rescooped by Gordon McIntyre from Teacher Engagement for Learning
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29 Teacher Tools for Leveraging Technology

29 Teacher Tools for Leveraging Technology | Technology & education | Scoop.it
“ Here are 29 Teacher Tools for Leveraging Technology”
Via Grant Montgomery
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Rescooped by Gordon McIntyre from On Learning & Education: What Parents Need to Know
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How To Use Your Memory The Way Actors Do

How To Use Your Memory The Way Actors Do | Technology & education | Scoop.it
by Annie Murphy Paul, The Creativity Post When it comes to memorization, professional actors can claim bragging rights. They must reproduce their scripts exactly—no improvising allowed—night after night, under blinding lights, in front of a demanding audience. How do they do it?
Via Parent Cortical Mass
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