Over the last couple of years many companies have migrated some of their software or infrastructure to the cloud. Yet, despite the rapid growth that cloud companies are seeing, there are still many businesses that don't understand what the cloud is or how it can benefit their business. Hopefully, we can help dispel the myths and provide you with relevant information that will enable your company to make an informed decision.
Business council including Coca-Cola, eBay, FedEx, EMC, Fidelity Investments, Intel, Johnson & Johnson and Walmart sees
Derek Roush's insight:
Like it or not, Cloud Technologies are here to stay. Ellen Messmer from NetworkWorld reports that even the largest of companies are looking at establishing cloud environments for business processes including mission critical apps and regulated data.
The big challenge for the cloud providers now...security. If cloud providers can appease their critics with enhanced security, you'll begin to see Cloud Security move from a revolutionary technology to a truly disruptive technology.
Personally, I think many of them have already reached this pinnacle, but a lot of people just don't know it.
We've heard that line before, but if CIOs are serious, here's how they can get started
Derek Roush's insight:
We really believe that this year is going to a huge turning point in Cloud Computing adoption. Most of our vendors saw upwards of 300% increase in business. And, this year we expect that number to climb much higher.
At VocalPoint we work with some of the top cloud computing companies in the industry. If your company is considering moving to a virtual desktop solution. call us. We can help you avoid the common pitfalls and help you find a vendor that truly has your best interest in mind.
Okay, so Verizon has figured out that if they're going to meet the demands of mid-market and enterprise customers, they will have to find a way to scale more economically. It appears that they are moving in that direction by pricing based on CPU instance and storage capacity. But, I have to wonder if they will follow suit of the 900 pound gorillas in this space that provide little to no customer service.
I applaud Verizon for purchasing Terramark. It was a smart buy that brought them into a global cloud footprint relatively quickly. But when was the last time that you called the phone company and actually got a living, breathing human? I know that in this case you're actually dealing with Terramark. But, the Bells always have a way of making what should be a simple thing, very convoluted. It's for this very reason that companies like Server Central, Concentric and RapidScale have grown tremendously over the last year.
The one thing that Terramark has going for them is the fact that they can support enterprise customers on a global scale. It remains to be seen if Verizon can keep them a high-touch organization that focuses on the customers needs.
Goliath, meet David! Companies like Server Central have figured out that many businesses actually want a real person that they can talk to. Not only are they providing unmatched customer service, Server Central has figured out the economies of scale. I highly recommend taking one of their virtual servers for a spin.
Okay, so we don't have flying cars yet. But, we do have video conferencing. And, in growing numbers businesses are adopting video conferencing into their overall strategy. But, I'm not so bullish on the video conferencing market as most people might be. Why? Well one word..."Cloud".
Yes, Video is here to stay and will continue to be deployed more and more. But, what company in their right mind today would want to invest in a video conference or "Telepresence" system that costs $100k +? I know, people will argue that "you can set-up a conference room with intelligent cameras that follow the discussion, that produce high-quality HD video, that can see the entire room, etc., etc.
However, with the rapid adoption of Cloud services and the "as a Service" model, I think you're going to see video sold more as an add-on to Hosted PBX offerings. In fact, Polycom already recognizes this because many enterprise Hosted VoIP companies are already using their bridging equipment in their cloud environments making video bridges an "as a Service" offer.
More and more people are becoming road warriors or work from home employees. With the advent of cloud based video bridges it makes location a moot point. That's the beauty of the Cloud.
The discussion of image quality and intelligent cameras doesn't outweigh the benefit of mobility. Most people would prefer to be untethered and unrestricted as opposed to sitting in a stuffy conference room.
The large players like Polycom, Cisco and LifeSize will continue to sell their equipment. I just think the face of their customer is going to change and the sales numbers will be coming more and more from the many enterprise hosted VoIP companies that are growing exponentially.
Most IT professionals and many customer service professionals can easily rattle off the many benefits of a cloud-based call center: the scalability, the lower TCO, the flexibility and mobility, and...
Derek Roush's insight:
Evolve IP is one of our premier UC, Hosted VoIP and Cloud Computing resellers that we work closely with. In this blog post, Sue Krause, Product Marketing manager for Evolve IP, lays out some of those unforeseen benefits in moving a call center to the cloud.
If your company is trying to decrease costs and improve your level of customer service, I highly recommend that you take a look at the Evolve IP Cloud-Based Call Center. If you would like a demonstration of thier platform give us a call at VocalPoint or email us at email@example.com. If you would like more information by way of white papers or solution briefs, visit us at www.vocalpointcg.com/resources.
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