Where has all the trust gone?
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Where has all the trust gone?
Trust in leadership, trust in brand. Is there really a crisis?
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Using psychological negotiating tricks can blowback on you

Using psychological negotiating tricks can blowback on you | Where has all the trust gone? | Scoop.it
ORConsulting's insight:

Common sense would suggest that trying to manipulate people's emotions for your own ends will inevitably come back to bite you, and this article talks about some research which indicates just that. An important point made here is about the role of trust. Negotiating a deal using underhand tactics will not build trust longer term, and in most business transactions, that's a big problem!


Reading time: 3 mins

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Liar Liar: How to spot when someone isn’t telling the truth in business - Business Matters

Liar Liar: How to spot when someone isn’t telling the truth in business - Business Matters | Where has all the trust gone? | Scoop.it
People will inevitably lie in negotiations from time to time. So, being aware of some of the key signs and signals that give away a liar will make you a better negotiator and help you get better results.
ORConsulting's insight:

No-one likes being lied to. But the truth is, it happens from time to time in business. This interesting little article points out clues that can sometimes be associated with lies and deception in other people.


There are no hard or fast rules. Even lie detector tests are notoriously unreliable. However, the human brain is enormously perceptive, and sometimes your gut feel to when someone is not being honest with you is as good a gauge as any.


Reading time: 2 mins

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Why Cynicism Can Hold You Back

Why Cynicism Can Hold You Back | Where has all the trust gone? | Scoop.it
A new study suggests that distrusting human nature can actually hurt your income. The reason why might surprise you!
ORConsulting's insight:

This is interesting! Being more cynical - or inherently being wary of trusting others at work - might be linked to lower earning capacity. The research referred to in this article offers some explanation as to why that might be the case, some of which is related to the cultural & societal norms of the country you live in. There are links provided for those who have cynical attitudes and who might wish to make some changes. If it helps the bank balance, might be worth a look....


Reading time: 5 mins


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Has Ed Miliband changed his accent to get elected? - Telegraph.co.uk

Has Ed Miliband changed his accent to get elected? - Telegraph.co.uk | Where has all the trust gone? | Scoop.it
Tony Blair, Margaret Thatcher and George Osborne did the same with varying results, but will it make any difference for Ed Miliband?
ORConsulting's insight:

As we build towards the UK general election next week, this article raises some interesting points about trust, how this is established, and why this is important in a decision making process such as this.


People are more likely to be influenced by those they like, or those whom they think are like them, so there is every reason why Miliband or his peers should wish to connect with as wide a cross section of the electorate as possible. However, the balance to strike is to do so while not seeming false or disingenuous. Altering an accent such as this might polarise people in either direction.


Reading/viewing time: 5 mins

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Three tips to retain your top talent this year

Three tips to retain your top talent this year | Where has all the trust gone? | Scoop.it
It’s much cheaper to keep your current staff than hire new, so look to promote those within your ranks
ORConsulting's insight:

There are key questions that this article highlights the importance of asking - what is the current state of my team? what can I do to retain my top talent?


We cannot overstate enough the importance of thinking not just about what you are doing as a business or team, but how you are going about doing it, and questions such as these underpin this approach.


We encounter this all the time through our work with other businesses (as well as thinking about it often ourselves!). There are some neat ideas that this article may help you think about, including the benefits of internal development ahead of hiring externally. It can often be the case that talent is overlooked in a business, and more often than not this ends up being costly....


Reading time: 5 minutes

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Half of Employees Don't Feel Respected by Their Bosses - blogs.hbr.org (blog)

Half of Employees Don't Feel Respected by Their Bosses - blogs.hbr.org (blog) | Where has all the trust gone? | Scoop.it
And it’s keeping them from performing well.
ORConsulting's insight:

Why did you leave your last job? chances are it was because of your line manager.  This 3 minute blog piece explores the real costs of poor leadership and the effect on the bottom line. Follow also the links to research which measures the impact of rudeness on task performance. 

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This Is How You Get People to Trust Your Product

This Is How You Get People to Trust Your Product | Where has all the trust gone? | Scoop.it
ORConsulting's insight:

Trust doesn't get any bigger than trusting a stranger to baby sit your children. The CEO of US based UrbanSitter tells a great story of how they built trust in their digital brand. 


Easy and pragmatic.


Reading time: 10 minutes

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Digital Trust in Communications, Media & Tech Companies - Accenture

Learn why digital trust is the currency of today’s converged world and will be central to defining the high performers of tomorrow.
ORConsulting's insight:

Surely not all digital brands are equally deserving in our trust in them - yet we give them so much our personal data and we treat them if they are. Especially the biggies!


Accenture's report gives a good structure for defining digital trust and is worth a scan.


For us though the real head scratcher starts where this finishes. It raises a bigger issue of whether our trust in digital brands is well placed or conveniently naive.


And how much of your personality and life can be accounted for by something that requires a username and password? How secure is this really? The Snowden Files have taught us quite a bit about this recently...


And yet, would we physically give vast quantities of personal data to any person/organisation and trust them with it just because they gave us a secure login? Why then do we do it so readily with digital brands in an increasingly undiscriminating way?  


The psychological factors at play are mind boggling and we think only just beginning to be meaningfully explored.


Reading time: 15 min 

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What's the value of business to the UK?

What's the value of business to the UK? | Where has all the trust gone? | Scoop.it
The Great Business Debate is a CBI campaign to help build public confidence in business. Read up on the issues, share your views and take part.
ORConsulting's insight:

The CBI's initiative to rebuild public trust in business after the battering it has in recent years. It is hoping to stimulate debate around 4 discussion points: money, jobs, customers, society. An interesting website with promise of stimulating debate.

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How To Have Fun At Work

How To Have Fun At Work | Where has all the trust gone? | Scoop.it
In the late nineteenth century physicists started to freak out. Some of them had noticed even earlier that everything they knew about Newtonian physics was suspiciously letting them down. They'd been gaining a better and better understanding of the world of the very small. Imagine their shock when the electrons [...]
ORConsulting's insight:

In our view, the ability for a team, business or workplace to have fun is fundamentally important to their overall effectiveness. Of course, it's not the only show in town, but as a barometer of factors like employee engagement, trust, or buy-in, it can be really telling. In addition, if the people who work for a business are able to have fun and enjoy themselves, it will make them more attractive to their customer community


This article captures some of the key points above neatly. A business or team can't force fun - when it does it will be counterproductive, but there are some simple steps that will help create the right conditions.


Reading time: 5 minutes

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Workforce Stress Infographic

Workforce Stress Infographic | Where has all the trust gone? | Scoop.it
Employers and employees agree that workforce stress is an issue, but disconnect on its causes.
ORConsulting's insight:

There is a link on this webpage to research, by Towers Watson, that looks at workforce stress, is causes, and its potential solutions. An interesting finding within the research, is that there is a disconnect between employers and employees on the causes of stress at work. This obviously has implications. If companies don't understand the issues that are upsetting their employees, or might be contributing to their stresses, it is likely to fuel a lack of engagement, and impact upon productivity. There is a logical outcome to research like this: it pays businesses to talk to and understand their workforce better...


Reading time: 5 minutes

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'Truth, trust, empathy and intimacy' - Chortle

'Truth, trust, empathy and intimacy' - Chortle | Where has all the trust gone? | Scoop.it
'Truth, trust, empathy and intimacy' Chortle 'My work looking at comedians and comedy audiences has shown how live stand-up comedy fulfils a need for feelings of truth, trust, empathy and intimacy between people, which is really important in a...
ORConsulting's insight:

this is a very interesting & short read. There is something significant about the emotional connection that a comedian makes with their audience, which has more impact - it is suggested - than the actual jokes. There is an interesting parallel in this for anyone who has a presentation to deliver, or an interview, or other important social event. The emotional connections and ability to empathise with the audience - and them with you - may have more of a lasting impact than content. A useful thought...


Reading time: 2 minutes

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Why Fibbing Isn't All Bad - Huffington Post

Why Fibbing Isn't All Bad - Huffington Post | Where has all the trust gone? | Scoop.it
Why Fibbing Isn't All Bad
Huffington Post
Lying to friends and family members may seem like a quick way to lose their trust, but new research suggests this may not always be the case. Lying for ...
ORConsulting's insight:

is lying ever good?! This article looks at the role of lying in a social context (including social media), with the authors arguing that there may be a role for 'social lies' in strengthening some social bonds. This article sheds some insight on our use of social media - including our use of the famous Facebook 'like' button!


Reading time: 5 minutes

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THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE BY STEPHEN COVEY - ANIMATED BOOK REVIEW

The 7 Habits of Highly Effective People by Stephen Covey (summary, review). The 7 Habits of Highly Effective People is one of the most influential books in s...
ORConsulting's insight:

Stephen Covey's book has sold 25 million copies worldwide, so it's fair to say that he is a chap who knows how to be effective! If you haven't read the book, or were looking for a refresher, this little clip captures it clearly and succinctly.


Watching time: 6 mins

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Jeremy Corbyn: ‘We are not doing celebrity, personality or abusive politics – this is about hope’

Jeremy Corbyn: ‘We are not doing celebrity, personality or abusive politics – this is about hope’ | Where has all the trust gone? | Scoop.it
The Labour leadership candidate is riding a popular surge from the left that he compares to the rise of Greece’s Syriza and Spain’s Podemos. But if he wins, can he hold his party together?
ORConsulting's insight:

The surge in support for Jeremy Corbyn, as he vies for leadership of the Labour Party, marks the latest chapter in the fascinating developments in UK politics of recent times.


In a manner of speaking, trust in the leadership of our political parties is a central issue, in that this has broken down among huge swathes of the electorate. Corbyn genuinely represents something different to many - fresh and more hopeful. However, it is clear that his prospective policies will polarise opinion.


To us, there are some elements of this story (which will keep on evolving) that demonstrate the power of trust to shape and influence how we think and feel. We watch with interest...


Reading time: 5 mins

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3 Things Cycling Taught Me About Leadership

It’s cycling season in Canada, which means I’m on the road with my fellow MAMIL’s (Middle Aged Men in Lycra).  So, from now on, when you make fun of those wacky cyclists, be sure to get the terminology right, we’re wearing lycra, not spandex!

Via Steve Krogull
ORConsulting's insight:

a great little article, linking cycling and leadership. We've always thought that the parallels between sporting success and business success are stark, and this piece sums it up rather nicely.


A worthwhile 2 minute read!

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The link between leadership communication and trust | simply communicate

The link between leadership communication and trust | simply communicate | Where has all the trust gone? | Scoop.it
RT @michaelambjorn: Worthwhile new report from @uniwestminster on leadership, trust and #comms

http://t.co/NB4ATy6PyT /via @simplycomm ht…
ORConsulting's insight:

A great article linking communication and trust whilst demystifying a few holy leadership cows along the way.


Reading time: 5min

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Connect, Then Lead

Connect, Then Lead | Where has all the trust gone? | Scoop.it
To exert influence, you must balance competence with warmth.
ORConsulting's insight:

This is an excellent HBR article that discusses the importance of building connections with people to facilitate leading them. The article boils effective leadership down to a combination of strength and warmth, with warmth in particular being the 'conduit to influence'. Warmth has a significant role to play in building trust, and this above all else is fundamentally important in creating and sustaining effective relationships in the workplace.


The article builds to a section looking at how to combine warmth with strength, and how best to project both traits to others. Whilst not wanting to over-simplify leadership, in our experience we agree that the best leaders manage to strike a great balance between the two.


This is essential reading for anyone in business with a leadership role!


Reading time: 10 minutes

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The currency of the new economy is trust

The currency of the new economy is trust | Where has all the trust gone? | Scoop.it
There's been an explosion of collaborative consumption -- web-powered sharing of cars, apartments, skills. Rachel Botsman explores the currency that makes systems like Airbnb and Taskrabbit work: trust, influence, and what she calls "reputation capital."
ORConsulting's insight:

A good insight into the Trust Economy. Rachel Botsman talks very eloquently about our individual reputations as 'reputation capital' and the role of reciprocity. Why wouldn't providers in future give preferential offers and rates to customers with 'good reputations'?  

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The Power of Tit for Tat

The Power of Tit for Tat | Where has all the trust gone? | Scoop.it
How reciprocity rules the world
ORConsulting's insight:

The fastest way of building of social trust with strangers starts with you giving them something you didn't need to. Our human desire to respond reciprocally often becomes overwhelming.


(Ever wondered why we tend to tip more generously when the waiter gives us something more than they needed to - especially when the bill arrives? We know we are being played, and go along all the same.)


Reading time: 5 minutes

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Ivon Prefontaine's curator insight, September 12, 2014 11:31 AM

This is certainly not new. I think that intuitively we knew the power of reciprocity and karma. What we give into the world we get out. It acts on us and we act on it. When we get back the positive it is because we were likely authentic in our actions and words.

 

I have always been surprised by the number of former students who come up to me in public. Many of them I only vaguely remember, but clearly there was something I did in their learning that made an authentic and memorable mark.

 

@ivon_ehd1

ORConsulting's comment, September 12, 2014 12:49 PM
Hi Ivon, we agree: the idea social reciprocity is as old as the hills themselves! However it is interesting how social movements based around actions such as random acts of kindness (e.g.http://www.randomactsofkindness.org/rak-week) in schools, businesses and communities are an interesting development on reciprocity. To give something when there really can be no way of receiving anything in return is fascinating. I know there have been studies demonstrating the significant, positive benefits for the giver themselves in these circumstances. I know I get a real kick out it - especially when it unexpected. I also really liked your experiences of ex students approaching you. As psychologists we are often faced with similar experiences. We would always like to think it is our skills and intellectual expertise that creates the biggest impact - when often it turns out that it the Non Specific Factors (often small, yet powerful courtesies and considerations) that has the lasting impact. Aedrian @ORConsultingNOW
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Experiencing trustworthy leadership - Research Reports - CIPD

Experiencing trustworthy leadership - Research Reports - CIPD | Where has all the trust gone? | Scoop.it
Examines how followers experience trustworthy senior leaders within the context of practice, process, actions and behaviours. (RT @cipd: .@CIPD & @UniofBath launch final report exploring trust in #leaders, inc.
ORConsulting's insight:

The final of the three reports the CIPD commissioned into Trust - and which spurned our interest in the subject. 


This report surveys some of the top UK companies and focuses on followers' experiences of trust (and presumably untrustworthy leaders).


It will come as no surprise that the all-too-human qualities of humanity, vulnerability, and personal interest in others are amongst the most prized characteristics employees seek in their leaders when it comes to trust. There appears to be no substitute for investing in one-to-one personal relationships. No small challenge for senior leaders and global workforces then!


It also speaks of the 'space of trust' where leaders and followers are in an environment where trust can flourish. Interesting ideas of reciprocal vulnerability and leaps of faith focuses the responsibility on both follower and leader. 


A thought provoking and contemporary read.


Reading time: 25minutes

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The rarest commodity is leadership without ego: Bob Davids at TEDxESCP - YouTube

Find more on: www.tedxescp.com facebook.com/tedxescp twitter.com/tedxescp TEDxESCP is an independently organised TED event, by students of ESCP Europe in Par...
ORConsulting's insight:

This short TED talk, from Bob Davids, a successful American entrepreneur & business leader, is worthwhile viewing. In it, he talks about 'leading without ego', and some of the valuable lessons he has learned through his own business experiences, and from others he has met, worked with, or been inspired by. Ultimately, he talks about the ability of leaders to connect and have others follow them, rather than push people into tasks. He would encourage leaders to 'get into the trenches' with their workforce, and empathise with them through understanding the work they do and how they do it. In our experience, this is certainly true.


Viewing time: 13 minutes

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Restoring Trust at Work

Restoring Trust at Work | Where has all the trust gone? | Scoop.it
5 Practical Tips for Rebuilding Trust
ORConsulting's insight:

if trust is diminishing within your workplace, here are five practical tips for rebuilding it. Simple & effective.


Reading time: 3 minutes

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Judgements about trustworthiness are made in the first second of meeting - Telegraph

Judgements about trustworthiness are made in the first second of meeting - Telegraph | Where has all the trust gone? | Scoop.it
People only need to meet someone for less than a second before they decide how trustworthy they are, New York university research finds (Trustworthiness eval done in first few sections after meeting http://t.co/v4OkP8WY5G...
ORConsulting's insight:

the findings of the research described in this article - that we make judgments on important values like trust within seconds of seeing a new face - come as no surprise to us! Humans are notoriously prone to confirmation biases, and facial recognition patterns, which are very primitive, give us ready shortcuts to make our minds up about the people we meet.

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When it all boils down, good leadership is about two things: vision and trust - The Centre

When it all boils down, good leadership is about two things: vision and trust - The Centre | Where has all the trust gone? | Scoop.it
There is a wealth of literature and research on leadership. Many academics and psychologists have committed years to studying and understanding the practice. There have been countless leadership models or styles proposed (e.g.
ORConsulting's insight:

distils the principles of leadership down to 2 key attributes. There is both logic and simplicity in this short piece


Reading time: 3 minutes

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