There’s a reason that the Howard County Library System, MD (HCLS) is the Gale/LJ 2013 Library of the Year—an incredible focus on user experience and staff development that enables each worker to invest in the success of the library. It’s a case study for academic librarians who want to take things to the next level of service and community engagement.
Academic librarians know well that we also build our knowledge base by studying the successes and failures of other institutions. Call it a study of best practices, if you will. From it, we improve the user experience in our own libraries.
What academic librarians should recognize about HCLS and other public libraries is what we actually have in common—and can learn from each other.