By Jon Mertz
What makes an EHR more usable? The answer is a team consisting of patients, physicians, and vendors.
The best healthcare vendors listen to their customers. It is more than listening though. It is acting on what is heard in a way that makes the product better, more usable, and more effective. EHR vendors can change the model by involving patients in this process as well. Even though physicians, clinicians, and administrative personnel are the primary users of an EHR, their solutions benefit patients, too. Information in an EHR will be viewed and carried forward by patients, so they can provide a valuable perspective on usability.