A Culture of Fanatical Customer Care | What I Wish I Had Known | Scoop.it

I serve on the board of Rackspace, a young entrepreneurial company in the fiercely competitive cloud computing and managed hosting business.When Rackspace first approached me about serving on the board, I had never heard of the company. But an old business school professor of mine had. He lit up when I told him about the offer, noting that Rackspace had the lowest customer churn rate in its industry.