What I Wish I Had Known
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Words of wisdom and lessons learned from those who have been there. Covers a wide variety of areas from career to relationships to big and small things of daily life.
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Networking Tip #4: The Fortune Is In The Follow-Up

So now you’ve attended a networking event, made some great connections, and have business cards from everyone you’ve connected with, but have you really connected yet? The answer is no. So what's next?

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A Culture of Fanatical Customer Care

A Culture of Fanatical Customer Care | What I Wish I Had Known | Scoop.it

I serve on the board of Rackspace, a young entrepreneurial company in the fiercely competitive cloud computing and managed hosting business.When Rackspace first approached me about serving on the board, I had never heard of the company. But an old business school professor of mine had. He lit up when I told him about the offer, noting that Rackspace had the lowest customer churn rate in its industry.

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