If I wanted to be successful, I had to learn from the best. I needed to hear their stories. How they started. How they grew. How they are building their empires right now. And I needed to hear it straight from their mouths.
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Words of wisdom and lessons learned from those who have been there. Covers a wide variety of areas from career to relationships to big and small things of daily life.
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Anita
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Updated
May 17
Created
Dec 11, 2011
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BenBassat's W6 Who does what for whom with what where and when is a valuable framework for leveraging service as a strategic weapon – especially if one combines discipline with the right attitude (strategy, posture, culture)... Delete the scoop?
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This article is by Christine M. Riordan. She is the dean and a professor of management at the Daniels College of Business, University of Denver. This holiday season, have you walked away from a customer experience and said, “Wow, that was amazing”? Delete the scoop?
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The burning imperative is a sharply defined, intensely shared, and purposefully urgent understanding from each of the team members of what they are “supposed to do", now. If you create value for your customer primarily through service or support, you must be responsive and flexible. Corporate cruise pioneers Joyce Landry and Josephine Kling get that, do that, and live that belief. Delete the scoop?
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