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Scooped by Anita onto What I Wish I Had Known |
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In any organization, everyone needs to participate in that consistency. Every point of contact makes an impression on the customer. Enduring customer relationships are the result of the attitudes and behaviors of all employees whose actions build or diminish a company’s brand.
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Do You Let What You Know Limit You?: Just read a great Harvard Business Review (HBR) blog post by Bill Taylor w... Delete the scoop?
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