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Scooped by Anita onto What I Wish I Had Known |
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In any organization, everyone needs to participate in that consistency. Every point of contact makes an impression on the customer. Enduring customer relationships are the result of the attitudes and behaviors of all employees whose actions build or diminish a company’s brand.
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The finance chief of Netflix, which suffered a significant hit when it increased prices in September, spoke during the recent Credit Suisse technology conference on the "painful lessons" the company has learned over the past several months. Delete the scoop?
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