Are they talking about your brand? Around the clock? From Facefriend to Tweeter to Instapal?
That’s probably not the right question.
Today, too many strategists believe that a clever plan to win the internet’s attention is a good digital strategy.
It’s not. Why? The painful truth is: attention itself isn’t worth as much as today’s marketers, boardrooms, and beancounters think. It’s not just that there’s good and bad attention — awe versus scorn, for example. Attention is a fickle, fleeting thing on which to build a business model, let alone a business, let alone an institution. Hence, attention without relation is like revenue without profit: malinvestment.
Institutions and leaders, obedient students of modern marketing, obsessively ask, “How do we get people to be loyal to us?” Meanwhile, they’re often (let’s be honest with each other for a painful moment) busy gleefully plotting to betray them at every turn. Hide the fees! Shrink the fine print! Why give customers cheese when you can sell them “cheese-like product”? Most “digital business models” are similarly sneaky — track their data! Make the terms and conditions impossible to understand! Why take the time to get to know your customers … as long as you can get them to use the corporate hashtag.
Via Fred Zimny