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Hoe effectief zijn spijtbetuigingen in webcare?

Hoe effectief zijn spijtbetuigingen in webcare? | webcare | Scoop.it
“Sorry!

Via Thierry Thijssen
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De webcare van @KLM blijft toch enorm goed! Hier weer in een grappige persoonlijke conversatie met @DonaldDuckNL! - via @Maartje

De webcare van @KLM  blijft toch enorm goed! Hier weer in een grappige persoonlijke conversatie met @DonaldDuckNL!  - via @Maartje | webcare | Scoop.it
De webcare van @KLM blijft toch enorm goed! Hier weer in een grappige persoonlijke conversatie met @DonaldDuckNL! http://t.co/uiPzPhKsNA
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How KLM Achieves such Stellar Success on Social Media

How KLM Achieves such Stellar Success on Social Media | webcare | Scoop.it
Gert Wim ter Haar, Social Media Hub Manager of KLM, the most Socially Devoted brand on Facebook, is part of a team of 100 social media employees, managing KLM’s 24/7 customer care service in nine different languages the world over.
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5 Social Media Lessons You Must Learn From The Pricehound Scandal

5 Social Media Lessons You Must Learn From The Pricehound Scandal | webcare | Scoop.it
Right now, the social internet is catching fire. The story that lit the fuse involves a company called Pricehound, and an outrageously inappropriate children's dressing up kit. In a little over sev...
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16 Experts on the Future of Digital Customer Service

16 Experts on the Future of Digital Customer Service | webcare | Scoop.it

Digital customer service is on the rise. More and more companies are finding their way to the social web to answer questions of clients and prospects. A study I conducted earlier this year showed that about one out of three companies is currently helping clients in the digital world. Even though this percentage is still rather low, I have the feeling that online customer support may become a mainstream element in a social media strategy. The performance of many companies is improving and most of the active players are already preparing for the future.

 

Looking at this evolution, I was wondering how webcare can be a differentiator in the future. What if the majority of the companies are offering online service, how can you stand out? To offer you a broad scope, I talked about this topic with a broad range of national and international experts, people from the field and opinion leaders. You can find their vision later in this post.

 

Based upon their feedback, it is clear that the future of online customer support is about being strong in 5 dimensions or at least in a number of these dimensions.

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Webcare onderzoek 2013 - Marketingfacts

Webcare onderzoek 2013 - Marketingfacts | webcare | Scoop.it
Webcare onderzoek 2013
Marketingfacts
Twitter en Facebook worden door consumenten steeds vaker gebruikt als klantenservice. Daarom zien steeds meer bedrijven de noodzaak om op dit social media netwerk aanwezig te zijn.
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Upcoming Events: Webcare in Belgium and The Netherlands | Our ...

Upcoming Events: Webcare in Belgium and The Netherlands | Our ... | webcare | Scoop.it
Our Social Times is hosting a series of free to attend webinars and seminars in Belgium and the Netherlands, exploring how to make your social customer care great.
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Social media best practices 2014

Op Facebook worden per dag 350 miljoen foto's ge-upload, met Google+ kun je een 'hangout' creëren en met Pinterest kun je je online verkopen een boost geven.
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Van webcare naar webdare: 3 manieren waarop je kunt leren van je klant

Van webcare naar webdare: 3 manieren waarop je kunt leren van je klant | webcare | Scoop.it
Webcare, of eigenlijk social customer care: welke organisatie is er in 2014 niet mee bezig? Afgelopen september concludeerde Upstream al dat het gebruik van social media door bedrijven om met klanten...
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Van webcare naar productinnovatie: “Broek, niet KLM-blauw”

Van webcare naar productinnovatie: “Broek, niet KLM-blauw” | webcare | Scoop.it
Coolblue en KLM zijn online geen onbekenden, maar niet vanwege hun broeken. Toch belandden de webcare-afdelingen van beide merken onlangs in een 'gevecht' om een broek van Eric de Vos van...
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De impact van Social Media 2013 | Ger Nijkamp

De impact van Social Media 2013 | Ger Nijkamp | webcare | Scoop.it
ING presenteert voor het tweede achtereenvolgende jaar de uitkomsten van hun onderzoek naar de impact van social media. (RT @hichamchraibi: ING presenteert voor het tweede achtereenvolgende jaar de uitkomsten van hun onderzoek naar de ..
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Webcare bij gemeente Eindhoven: medemenselijkheid staat voorop - Frankwatching

Webcare bij gemeente Eindhoven: medemenselijkheid staat voorop - Frankwatching | webcare | Scoop.it
Hoe pakt de gemeente Eindhoven webcare (via social media) aan? Carin Springelkamp vertelt.
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The Challenge of Social Customer Service ('Webcare') for Brands ...

The Challenge of Social Customer Service ('Webcare') for Brands ... | webcare | Scoop.it
After several years of lagging behind their Marketing and PR colleagues, Customer Service teams are finally waking up to the potential that social media has to reduce costs, improve the customer experience and increase ...
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DutchCowboys / Social Media / Webcare is essentieel, maar waarom is het... - DutchCowboys

DutchCowboys / Social Media / Webcare is essentieel, maar waarom is het... - DutchCowboys | webcare | Scoop.it
DutchCowboys / Social Media / Webcare is essentieel, maar waarom is het...
DutchCowboys
Luke Brynley-Jones gaat in juni een gratis webinar en seminar hosten over "Innovaties in Webcare". Iets waarvoor je jezelf online kan registreren.
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