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Why Bad Customer Experiences Happen - #Infographic

Why Bad Customer Experiences Happen - #Infographic | Web users | Scoop.it
It’s inevitable that customer service experiences will sometimes fail. No organization is immune from bad customer service happening at point in time. Fact of the matter is that customer service is an intensely human experience subject to humanity’s faults and shortcomings.

Via Eric_Determined / Eric Silverstein
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Darcy Bevelacqua's curator insight, May 19, 9:37 AM

A great customer experience is dependent on understanding the customer needs and responding quickly to solve problems. Every organization has some bad customer experiences -take care of them and customers will forgive you and stay around. 

Maurice Couture's curator insight, May 19, 10:12 AM

Ces résultats démontrent encore une fois l'importance d'un bon service à la clientèle, notamment de répondre bien et rapidement aux demandes des clients. Les avis en ligne sont de plus importants et les avis les plus longs sont associées à des clients insatisfaits. 

Sun Social SEO's curator insight, May 22, 8:56 AM

Online reviews are one of the "Four Pillars" of digital presence.

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Animated Page Transition in Ajax | CodyHouse

Animated Page Transition in Ajax | CodyHouse | Web users | Scoop.it
A CSS powered animation, that replaces the refresh of the page while the content is updated using Ajax.
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[Vidéos] Deux talents français qui ont tapé dans l’oeil du « MIT Technology Review »

[Vidéos] Deux talents français qui ont tapé dans l’oeil du « MIT Technology Review » | Web users | Scoop.it
Les deux vainqueurs français du concours « MIT Technology Review Innovateurs de moins de 35 ans » sont désormais connus. Il s'agit de Nicolas Huchet et Xavier Duportet. Ils succèdent à Rand
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20 ways UX designers can help your business & how to spot a real one

20 ways UX designers can help your business & how to spot a real one | Web users | Scoop.it
I wasn't planning on writing this article but I stumbled upon a discussion on Quorra where a person asked what are some great UX designers in a specific country? Being a UX designer, I thought I'd share my insights since the only other answer was pointing to UI / visual designers. Twenty minutes later I realized it became to long and I better just write a post on LinkedIn, two hours later I had this lengthy article.So why I wrote this?Well to be honest, I've faced a lot of people not knowing wha
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16 free ebooks for designers | Design

16 free ebooks for designers | Design | Web users | Scoop.it
Whether you’re just starting out in design, or you’re a seasoned pro, the web has some interesting reading for you today.
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Tendance du webdesign : écran divisé vertical

Tendance du webdesign : écran divisé vertical | Web users | Scoop.it
Appelez-la "split-screen", "divided-screen" ou écran divisé vertical. Cette nouvelle tendance se retrouve dans de nombreux web design : décryptage et exemples.
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Best Website Examples that Use Startup Design Framework

Best Website Examples that Use Startup Design Framework | Web users | Scoop.it
This article is a case study in websites built using Startup Design Framework. We have compiled an assorted collection of outstanding examples in order to show its range of possibilities and scope of use.
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15 Examples of Great Mobile Website Design

15 Examples of Great Mobile Website Design | Web users | Scoop.it
Learn about what different companies are doing to show value on their mobile websites.
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7 Crucial Web Design Trends For 2015 | Sponsored

7 Crucial Web Design Trends For 2015 | Sponsored | Web users | Scoop.it
While many design trends are fleeting, a select few are natural evolutions of the industry. As the range of devices on which we view websites continues to grow,
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Beautiful is good : réconcilier Ergonomie et Design web

Beautiful is good : réconcilier Ergonomie et Design web | Web users | Scoop.it
En Ergonomie web, Il faut savoir associer utilité, utilisabilité et esthétisme sous forme de compromis. Quelle est la place du Design?
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Vers la mort du Design Thinking ? - Les Cahiers de l'innovation

Vers la mort du Design Thinking ? - Les Cahiers de l'innovation | Web users | Scoop.it
Qu'est-ce que le "design thinking" ? Doit-il être progressivement abandonné au profit de méthodes valorisant la créativité et l'intelligence collective ?
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20 Must-See SlideShare Presentations That'll Inform, Inspire & Entertain

20 Must-See SlideShare Presentations That'll Inform, Inspire & Entertain | Web users | Scoop.it
Learn about marketing from these fantastic SlideShare presentations.
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[Exclusif] Le Top 60 des entreprises qui vont recruter en 2015

[Exclusif] Le Top 60 des entreprises qui vont recruter en 2015 | Web users | Scoop.it
Quelle est l’entreprise qui va le plus partir en quête de nouvelles recrues dans les prochains mois ? BNP Paribas arrive en tête du premier baromètre « Semaine de l’Emploi dans le Numérique
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The Battle Is For The Customer Interface

The Battle Is For The Customer Interface | Web users | Scoop.it
The Interface Is Where the Profit Is
Jean-Luc Le Moal's insight:
"The Interface Is Where the Profit Is"
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Pro WordPress tips and 11 great plugins | WordPress | Page 2 | Creative Bloq

Pro WordPress tips and 11 great plugins | WordPress | Page 2 | Creative Bloq | Web users | Scoop.it
Developer Tammy Coron dishes out some expert WordPress advice plus 11 essential plugins. | Page 2
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Prepare Landing Pages for Google's “Mobile Friendly” Algorithm

Prepare Landing Pages for Google's “Mobile Friendly” Algorithm | Web users | Scoop.it
Google's mobile ranking algorithm will be released at April 21 and is going to include mobile-friendly usability factors. This is the first time than Google announced an algorithm update in advance.
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Infographie : commerçants et clients n'ont pas la même perception de l'expérience consommateur,

Infographie : commerçants et clients n'ont pas la même perception de l'expérience consommateur, | Web users | Scoop.it
89% des entreprises sondées se déclarent satisfaites de leur capacité à résoudre des conflits avec leurs clients, mais seulement 28% des consommateurs que leurs problèmes sont correctement résolus.
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We Love Users - Apprendre à construire de personas

We Love Users - Apprendre à construire de personas | Web users | Scoop.it
Un persona est un archétype représentant un groupe de personnes dont les comportements, motivations et buts sont proches. Les personas sont utilisés en Design, Ergonomie, Marketing, Informatique, etc. pour permettre au(x) concepteur(s) de déterminer ce que le produit ou service doit faire et comment il devrait fonctionner.
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Best Website Examples that Use Startup Design Framework

Best Website Examples that Use Startup Design Framework | Web users | Scoop.it
This article is a case study in websites built using Startup Design Framework. We have compiled an assorted collection of outstanding examples in order to show its range of possibilities and scope of use.
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