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what's trending in terms of digital strategies
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SharePoint enters the twilight years | nonlinear enterprise

SharePoint enters the twilight years | nonlinear enterprise | web digital strategy | Scoop.it
We can now look to the Office 365 Suite and Windows 8+ to find:

Broadcast and collaborative capabilities – in Groups, Yammer, Newsfeed and Word, Excel, PowerPoint, OneNote, the Video Experience portal 
Search Capabilities – predominantly through Delve
Analytical capabilities – through Power BI
Workplace productivity metrics – coming soon through Delve
People Finding and Directory Capabilities – through “People” both in Office 365 and on the Windows 8+ Desktop
Document Management – through OneDrive for Business and potentially through some of the new Experiences on the roadmap
Feed Management – through Windows 8 News and Reading List
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Why Legoland should consider the peak-end-rule - UX for the masses

Why Legoland should consider the peak-end-rule - UX for the masses | web digital strategy | Scoop.it
Find out what the peak-end-rule is and why Legoland would do well to consider it's implications.
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What is Culture Mapping and why should you care? — The XPLANE Collection — Medium

What is Culture Mapping and why should you care? - The XPLANE Collection - Medium
Depending on who you ask, 60–70 percent of change initiatives fail to meet their stated objectives, and the primary source of that failure…
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The Comprehensive Guide to Building an eBook for Your Lead Magnet

The Comprehensive Guide to Building an eBook for Your Lead Magnet | web digital strategy | Scoop.it
eBooks are a great lead magnet. They’re comprehensive, giving your leads something tangible, beyond a simple cheatsheet or checklist, and they’re also cheaper and more likely to hit a wide audience than a webinar. The catch is, as Max says, they have one big drawback. They can take forever to produce. If you want to …

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Six building blocks for creating a high-performing digital enterprise | McKinsey & Company

Six building blocks for creating a high-performing digital enterprise | McKinsey & Company | web digital strategy | Scoop.it
Digitization affects almost everything in today's organizations, which makes capturing its benefits uniquely complex. Here are the most important aspects that winning companies consider. A McKinsey & Company article.
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Ten Things I Learned Researching Ten of the World’s Fastest Growing Startups — Medium

Ten Things I Learned Researching Ten of the World’s Fastest Growing Startups — Medium | web digital strategy | Scoop.it
HubSpot charged for upfront onboarding
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The age of Augmented Humanity

Technology has helped humanity improve our skills and extend our potential. As technology continues to evolve, so has a new path for human enhancement. We are …
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“Context is the New Genre” — Soundwave Stories — Medium

Context is the New Genre - Soundwave Stories - Medium
Why it’s all about the Why
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How many Google Wallet users are there? Google won't say - but we can

How many Google Wallet users are there? Google won't say - but we can | web digital strategy | Scoop.it
Android phones have had NFC since end of 2010, and Google Wallet was launched in the US in May 2011. But how many are actually using it there? By Charles Arthur
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mBank Shares Secrets to Mobile Banking Success

mBank Shares Secrets to Mobile Banking Success | web digital strategy | Scoop.it
In an exclusive interview with The Financial Brand, mBank a mobile and online banking innovation leader, discusses their strategy for success.
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Bornes intelligentes : les 12 meilleures

Bornes intelligentes : les 12 meilleures | web digital strategy | Scoop.it
Recherche d'information ? Envie de passer le temps en prenant des photos ? Réaliser un achat en ligne ? Qu'il s'agisse d'outil d'aide à la vente, de support d'information ou de jeux, les bornes digitales constituent des outils intéressants pour créer du trafic. Sélection.
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Designing service

Designing service | web digital strategy | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 




Via Fred Zimny
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Sneaky's comment, June 25, 2015 10:42 AM
super article
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What UX Designers can Learn from Architects

What UX Designers can Learn from Architects | web digital strategy | Scoop.it
When we skimp on research, our work suffers. With that in mind, there's a lot we can learn from architects, who are forced to do research before beginning a new building. This week, author and former architect Ling Lim illustrates how we can improve our projects by thinking like architects.
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Why is it so Easy to Get "Mobile First" Wrong? - Deep Design

Why is it so Easy to Get "Mobile First" Wrong? - Deep Design | web digital strategy | Scoop.it
There’s definitely some logic to the underlying philosophy of the “mobile first” approach to design, but there are also some hidden problems that cause even experienced designers to make some fundamental user experience mistakes. Doing it wrong serves only to reverse the underlying problem, creating a painful desktop experience instead of a painful mobile experience, …
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The Four Best Productivity Tricks I Learned At Google

The Four Best Productivity Tricks I Learned At Google | web digital strategy | Scoop.it
A two-year tenure at Google gave a team of people the productivity skills to start their own venture.
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Mobile marketing statistics 2015

Mobile marketing statistics 2015 | web digital strategy | Scoop.it
Statistics on mobile usage and adoption to inform your mobile marketing strategy. July 2015 update: We've grouped the latest Mobile marketing statistics under these headings for key questions marketers need to answer about mobile to help them compete:
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April 2015 - The buzz on beacons - Internet Retailer

April 2015 - The buzz on beacons - Internet Retailer | web digital strategy | Scoop.it
Internet Retailer - MAGAZINE_ISSUE_April2015 - The buzz on beacons
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Study: Consumers still prefer bricks to bytes

Study: Consumers still prefer bricks to bytes | web digital strategy | Scoop.it
TimeTrade recently published The State of Retail, a report designed to ascertain the current perceptions and behaviors that drive retail shopping.
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The 'Why' Behind Google Buy

The 'Why' Behind Google Buy | web digital strategy | Scoop.it
Remember the piece I wrote last week about whether payments can save the Internet ad giants? Well, it appears that Google (NASDAQ:GOOG) (NASDAQ:GOOGL) not only thinks it can, but is doing something about it. Google announced
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The eight essentials of innovation | McKinsey & Company

The eight essentials of innovation | McKinsey & Company | web digital strategy | Scoop.it
Strategic and organizational factors are what separate successful big-company innovators from the rest of the field. A McKinsey Quarterly article.
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The four global forces breaking all the trends | McKinsey & Company

The four global forces breaking all the trends | McKinsey & Company | web digital strategy | Scoop.it
The world economy’s operating system is being rewritten. In this exclusive excerpt from the new book No Ordinary Disruption, its authors explain the trends reshaping the world and why leaders must adjust to a new reality. A McKinsey Global Institute article.
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People don't trust mobile wallets and apps

People don't trust mobile wallets and apps | web digital strategy | Scoop.it
A survey of 15,000 mobile users in 15 countries found that their trust level in mobile payments is degraded because they believe that payment systems aren't secure or they don't trust a service or online merchant.
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