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KPCB Internet Trends 2013

The latest edition of the annual Internet Trends report finds continued robust online growth. There are now 2.4 billion Internet users around the world, and the
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web digital strategy
what's trending in terms of digital strategies
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Forget Apple vs. Samsung. There's no stopping China in the smartphone war | ZDNet

Forget Apple vs. Samsung. There's no stopping China in the smartphone war | ZDNet | web digital strategy | Scoop.it
The problem comes down to industry commoditization.
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Customer Experience Non-Trends for 2016 | CustomerThink

Customer Experience Non-Trends for 2016 | CustomerThink | web digital strategy | Scoop.it
most companies will at least say that the Customer Experience is a priority, but many of them have yet to internalize it.
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Roundup Of Internet of Things Forecasts And Market Estimates, 2015 - Enterprise Irregulars

Roundup Of Internet of Things Forecasts And Market Estimates, 2015 - Enterprise Irregulars | web digital strategy | Scoop.it
Cisco predicts the global IoT market will be $14.4T by 2022. IC Insights predicts revenue from Industrial Internet IoT spending will increase from $6.4B in 2012 to $12.4B in 2015. IoT in manufacturing market size is estimated to grow from $4.11B in 2015 to $13.49B by 2020, attaining a CAGR of 26.9%. With the potential …
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SharePoint enters the twilight years | nonlinear enterprise

SharePoint enters the twilight years | nonlinear enterprise | web digital strategy | Scoop.it
We can now look to the Office 365 Suite and Windows 8+ to find:

Broadcast and collaborative capabilities – in Groups, Yammer, Newsfeed and Word, Excel, PowerPoint, OneNote, the Video Experience portal 
Search Capabilities – predominantly through Delve
Analytical capabilities – through Power BI
Workplace productivity metrics – coming soon through Delve
People Finding and Directory Capabilities – through “People” both in Office 365 and on the Windows 8+ Desktop
Document Management – through OneDrive for Business and potentially through some of the new Experiences on the roadmap
Feed Management – through Windows 8 News and Reading List
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Why Legoland should consider the peak-end-rule - UX for the masses

Why Legoland should consider the peak-end-rule - UX for the masses | web digital strategy | Scoop.it
Find out what the peak-end-rule is and why Legoland would do well to consider it's implications.
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What is Culture Mapping and why should you care? — The XPLANE Collection — Medium

What is Culture Mapping and why should you care? - The XPLANE Collection - Medium
Depending on who you ask, 60–70 percent of change initiatives fail to meet their stated objectives, and the primary source of that failure…
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The Comprehensive Guide to Building an eBook for Your Lead Magnet

The Comprehensive Guide to Building an eBook for Your Lead Magnet | web digital strategy | Scoop.it
eBooks are a great lead magnet. They’re comprehensive, giving your leads something tangible, beyond a simple cheatsheet or checklist, and they’re also cheaper and more likely to hit a wide audience than a webinar. The catch is, as Max says, they have one big drawback. They can take forever to produce. If you want to …

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Six building blocks for creating a high-performing digital enterprise | McKinsey & Company

Six building blocks for creating a high-performing digital enterprise | McKinsey & Company | web digital strategy | Scoop.it
Digitization affects almost everything in today's organizations, which makes capturing its benefits uniquely complex. Here are the most important aspects that winning companies consider. A McKinsey & Company article.
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Ten Things I Learned Researching Ten of the World’s Fastest Growing Startups — Medium

Ten Things I Learned Researching Ten of the World’s Fastest Growing Startups — Medium | web digital strategy | Scoop.it
HubSpot charged for upfront onboarding
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The age of Augmented Humanity

Technology has helped humanity improve our skills and extend our potential. As technology continues to evolve, so has a new path for human enhancement. We are …
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“Context is the New Genre” — Soundwave Stories — Medium

Context is the New Genre - Soundwave Stories - Medium
Why it’s all about the Why
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The Truth About Customer Experience

The Truth About Customer Experience | web digital strategy | Scoop.it
What reduced satisfaction was something few companies manage—cumulative experiences across multiple touchpoints and in multiple channels over time.
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Adapt, disrupt, transform, disappear: The 2015 Chief Digital Officer Study

Adapt, disrupt, transform, disappear: The 2015 Chief Digital Officer Study | web digital strategy | Scoop.it
The digital revolution is moving fast and spurring massive disruptions and transformations in industry after industry. A key sign of its growing importance is the rise of a new kind of executive: the chief digital officer, or.CDO. CDO's who can adapt to rapidly changing circumstances while staying tightly aligned with their companies' business goals will be in the best position to lead the way to a full digital transformation.
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Creating value by design thinking or create businesses that customers…

We need new boxes to think in. We have to learn to unlearn and learn new boxes to think in. Not products should be in your focus but the job-to-be-done you sol…
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Experience: The Blog: The CX Pyramid: Why Most Customer Experience Efforts Fail

Experience: The Blog: The CX Pyramid: Why Most Customer Experience Efforts Fail | web digital strategy | Scoop.it
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The Future of Beacons by the CEO of Estimote

The Future of Beacons by the CEO of Estimote | web digital strategy | Scoop.it
Has the role of beacons changed with the launch of Google Eddystone? What's the future of the app? Estimote CEO Jakub Krzych provides his thoughts.
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Designing service

Designing service | web digital strategy | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 




Via Fred Zimny
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Sneaky's comment, June 25, 2015 10:42 AM
super article
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What UX Designers can Learn from Architects

What UX Designers can Learn from Architects | web digital strategy | Scoop.it
When we skimp on research, our work suffers. With that in mind, there's a lot we can learn from architects, who are forced to do research before beginning a new building. This week, author and former architect Ling Lim illustrates how we can improve our projects by thinking like architects.
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Why is it so Easy to Get "Mobile First" Wrong? - Deep Design

Why is it so Easy to Get "Mobile First" Wrong? - Deep Design | web digital strategy | Scoop.it
There’s definitely some logic to the underlying philosophy of the “mobile first” approach to design, but there are also some hidden problems that cause even experienced designers to make some fundamental user experience mistakes. Doing it wrong serves only to reverse the underlying problem, creating a painful desktop experience instead of a painful mobile experience, …
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The Four Best Productivity Tricks I Learned At Google

The Four Best Productivity Tricks I Learned At Google | web digital strategy | Scoop.it
A two-year tenure at Google gave a team of people the productivity skills to start their own venture.
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Mobile marketing statistics 2015

Mobile marketing statistics 2015 | web digital strategy | Scoop.it
Statistics on mobile usage and adoption to inform your mobile marketing strategy. July 2015 update: We've grouped the latest Mobile marketing statistics under these headings for key questions marketers need to answer about mobile to help them compete:
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April 2015 - The buzz on beacons - Internet Retailer

April 2015 - The buzz on beacons - Internet Retailer | web digital strategy | Scoop.it
Internet Retailer - MAGAZINE_ISSUE_April2015 - The buzz on beacons
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Study: Consumers still prefer bricks to bytes

Study: Consumers still prefer bricks to bytes | web digital strategy | Scoop.it
TimeTrade recently published The State of Retail, a report designed to ascertain the current perceptions and behaviors that drive retail shopping.
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