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Stratégies Clients 2013 : Maîtriser les interactions multicanales - Le Monde Informatique

Stratégies Clients 2013 : Maîtriser les interactions multicanales - Le Monde Informatique | web digital strategy | Scoop.it
CRM : Du 16 au 18 avril, les acteurs de la relation client ont montré l'obligation d'intégrer la multiplicité des canaux dans la prise en charge des contacts
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CMOs and CIOs Increasingly See Eye to Eye

CMOs and CIOs Increasingly See Eye to Eye | web digital strategy | Scoop.it
But there's still more work to do.
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Let The Network Do The Work

Let The Network Do The Work | web digital strategy | Scoop.it
One of the most striking things I see when watching organizations make the transition from legacy industrial models of working to new network-based models, is that we keep trying to employ the new ...
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Is responsive design killing mobile?

Is responsive design killing mobile? | web digital strategy | Scoop.it
Is it better to build a site that's purely mobile -- or one that adapts to mobile and desktop viewers?
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Announcing the winners of My Beautiful Intranet 2014 (with screenshots!)

Announcing the winners of My Beautiful Intranet 2014 (with screenshots!) | web digital strategy | Scoop.it
In 2014, expectations for intranets are at an all time high; they have to be mobile, social, user friendly and focused on getting things done – and look good while achieving all those things. Winne...
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The Problem With Yammer? People Don't Use It

The Problem With Yammer? People Don't Use It | web digital strategy | Scoop.it
Yammer is being promoted as the new social layer of SharePoint. But Microsoft is also tying it tightly into Office 365. In the past two weeks, this has resulted in the packaging of Yammer with Office 365 small business plans, while the price of Office 365 is also about to be slashed. There are problems with Yammer. But the problem lies not the product itself.According to David Lavenda, vice president of product strategy at Harmon.ie, the real problem is that many people who have access to it j Topic: Social Business.
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Essential CIO Priorities for Digital Business in 2014 - Dion Hinchcliffe's Next-Generation Enterprises

Essential CIO Priorities for Digital Business in 2014 - Dion Hinchcliffe's Next-Generation Enterprises | web digital strategy | Scoop.it
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Strategy Is No Longer a Game of Chess

Strategy Is No Longer a Game of Chess | web digital strategy | Scoop.it
Competitive advantage has changed.
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LinkedIn Will Now Tell You How Popular You Are Compared To Your Coworkers

LinkedIn Will Now Tell You How Popular You Are Compared To Your Coworkers | web digital strategy | Scoop.it
Check out this new feature
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The leaked New York Times innovation report is one of the key documents of this media age

The leaked New York Times innovation report is one of the key documents of this media age | web digital strategy | Scoop.it
It's an astonishing look inside the cultural change still needed in the shift to digital — even in one of the world's greatest newsrooms. Read it.
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The Role of User Experience in the Product Development Process :: UXmatters

The Role of User Experience in the Product Development Process :: UXmatters | web digital strategy | Scoop.it
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Rethinking Mobile Tutorials: Which Patterns Really Work? | Smashing Magazine

Rethinking Mobile Tutorials: Which Patterns Really Work? | Smashing Magazine | web digital strategy | Scoop.it
In this post, we’ll look at why many common tutorial patterns are ineffective and how you can leverage game design principles to increase user engagement.
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An Easy Internet of Things Interface | MIT Technology Review

An Easy Internet of Things Interface | MIT Technology Review | web digital strategy | Scoop.it
Amid a wide range of new platforms to manage streams of data from the Internet of things, a simple version emerges that anyone can use.
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Gen-C and the Future of Social Business

Gen-C and the Future of Social Business | web digital strategy | Scoop.it
The concept of the social business, with interconnected constituencies including marketing, R&D, customer support, and suppliers, is appropriately a hot topic today....
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Customer Activated Enterprise! - YouTube

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March 2014 - Why consumers hate mobile sites (and what you can do about it) - Internet Retailer

March 2014 - Why consumers hate mobile sites (and what you can do about it) - Internet Retailer | web digital strategy | Scoop.it
Internet Retailer - MAGAZINE_ISSUE_March2014 - Why consumers hate mobile sites (and what you can do about it)
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Customer Experience Is The New Battleground

Customer Experience Is The New Battleground | web digital strategy | Scoop.it
In the aftermath of the Industrial Revolution, functionality was paramount for businesses to win their clients’ dollars. Henry Ford aptly expressed that customers could choose any color of the Model T they desired, as long as that color was black. Fast forward to the mid-20th century: functionality alone became the [...]
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The Problem With Yammer? People Don't Use It

The Problem With Yammer? People Don't Use It | web digital strategy | Scoop.it
Yammer is being promoted as the new social layer of SharePoint. But Microsoft is also tying it tightly into Office 365. In the past two weeks, this has resulted in the packaging of Yammer with Office 365 small business plans, while the price of Office 365 is also about to be slashed. There are problems with Yammer. But the problem lies not the product itself.According to David Lavenda, vice president of product strategy at Harmon.ie, the real problem is that many people who have access to it j Topic: Social Business.
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Starbucks reinforces mobile leadership with pre-ordering debut - Mobile Commerce Daily - Software and technology

Starbucks reinforces mobile leadership with pre-ordering debut - Mobile Commerce Daily - Software and technology | web digital strategy | Scoop.it
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Hunting Unicorns: 5 Approaches to Measure Social Business ROI

Hunting Unicorns: 5 Approaches to Measure Social Business ROI | web digital strategy | Scoop.it
We face two major measurement problems when trying to measure the impacts of social business software: demanding stakeholders and intangible outputs. To grant project sponsorship, the C-Suite wants to see how you will measure return on investment (ROI). Meanwhile, from a human perspective we can inherently understand the value of engagement, dialog and innovation in the workplace, but it's very difficult to measure these intangibles in dollars and cents. How do we begin to quantify the impacts Topic: Social Business.
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4 Myths About Apple Design, From An Ex-Apple Designer

4 Myths About Apple Design, From An Ex-Apple Designer | web digital strategy | Scoop.it
What's life really like designing for Apple? An alum shares what he learned during his seven years in Cupertino.
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Mapping Our Interiors

Mapping Our Interiors | web digital strategy | Scoop.it
It turns out every building has its own magnetic “fingerprint,” and you can figure out what it looks like with the compass of an iPhone. Merge that information with public maps, and we may see a movement to make all our spaces as public as roads. Think Yelp reviews of your couch.
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Sixième version de l’étude Lecko sur les RSE - Entreprise20.fr

Sixième version de l’étude Lecko sur les RSE - Entreprise20.fr | web digital strategy | Scoop.it
Tous les ans, le cabinet Lecko nous propose son étude sur les RSE issue de son référentiel, c’est une institution ! (cf. mes comptes-rendus des éditions 2012... Lire la suite
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Intranet: Post-launch plan | nonlinear enterprise

Intranet: Post-launch plan | nonlinear enterprise | web digital strategy | Scoop.it
Launching your intranet is only the first step. Attention must be paid to the post launch intranet plan. We lay it all out for you in detail:
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2014

Explore the very best of the past 17 years of the Web in one beautiful, interactive place.
zendreamer's insight:

Webby Award 2014 are out ;-)

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USAToday.com: Redesigning One of America’s Most Popular News Sites

USAToday.com: Redesigning One of America’s Most Popular News Sites | web digital strategy | Scoop.it
This is the story behind Fi's re-imagination of how news content is consumed on the web.
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