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Stratégies Clients 2013 : Maîtriser les interactions multicanales - Le Monde Informatique

Stratégies Clients 2013 : Maîtriser les interactions multicanales - Le Monde Informatique | web digital strategy | Scoop.it
CRM : Du 16 au 18 avril, les acteurs de la relation client ont montré l'obligation d'intégrer la multiplicité des canaux dans la prise en charge des contacts
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Starbucks reinforces mobile leadership with pre-ordering debut - Mobile Commerce Daily - Software and technology

Starbucks reinforces mobile leadership with pre-ordering debut - Mobile Commerce Daily - Software and technology | web digital strategy | Scoop.it
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Hunting Unicorns: 5 Approaches to Measure Social Business ROI

Hunting Unicorns: 5 Approaches to Measure Social Business ROI | web digital strategy | Scoop.it
We face two major measurement problems when trying to measure the impacts of social business software: demanding stakeholders and intangible outputs. To grant project sponsorship, the C-Suite wants to see how you will measure return on investment (ROI). Meanwhile, from a human perspective we can inherently understand the value of engagement, dialog and innovation in the workplace, but it's very difficult to measure these intangibles in dollars and cents. How do we begin to quantify the impacts Topic: Social Business.
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4 Myths About Apple Design, From An Ex-Apple Designer

4 Myths About Apple Design, From An Ex-Apple Designer | web digital strategy | Scoop.it
What's life really like designing for Apple? An alum shares what he learned during his seven years in Cupertino.
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Mapping Our Interiors

Mapping Our Interiors | web digital strategy | Scoop.it
It turns out every building has its own magnetic “fingerprint,” and you can figure out what it looks like with the compass of an iPhone. Merge that information with public maps, and we may see a movement to make all our spaces as public as roads. Think Yelp reviews of your couch.
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Sixième version de l’étude Lecko sur les RSE - Entreprise20.fr

Sixième version de l’étude Lecko sur les RSE - Entreprise20.fr | web digital strategy | Scoop.it
Tous les ans, le cabinet Lecko nous propose son étude sur les RSE issue de son référentiel, c’est une institution ! (cf. mes comptes-rendus des éditions 2012... Lire la suite
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Intranet: Post-launch plan | nonlinear enterprise

Intranet: Post-launch plan | nonlinear enterprise | web digital strategy | Scoop.it
Launching your intranet is only the first step. Attention must be paid to the post launch intranet plan. We lay it all out for you in detail:
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2014

Explore the very best of the past 17 years of the Web in one beautiful, interactive place.
zendreamer's insight:

Webby Award 2014 are out ;-)

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USAToday.com: Redesigning One of America’s Most Popular News Sites

USAToday.com: Redesigning One of America’s Most Popular News Sites | web digital strategy | Scoop.it
This is the story behind Fi's re-imagination of how news content is consumed on the web.
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How To Create Social Impact Through Thoughtful Networks

How To Create Social Impact Through Thoughtful Networks | web digital strategy | Scoop.it
Many nonprofits have been surprised that genuine collaboration rarely endures when the community or network is left to its own devices. Members lose interest, content becomes stale, someone goes on a rant. In the end, everyone wonders why they starte...
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Latest research on consumer behaviour, psychology and biases – Cognitive Lode by ribot

Latest research on consumer behaviour, psychology and biases – Cognitive Lode by ribot | web digital strategy | Scoop.it
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Walmart Goes Urban and Smaller in Washington, D.C. - Urban Land Magazine

Walmart Goes Urban and Smaller in Washington, D.C. - Urban Land Magazine | web digital strategy | Scoop.it
Compared with the old gray-blue box that has saturated suburban and small-town America, the new urban Walmarts in Washington, D.C., are a remarkable departure.
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18 Mind-Blowing Facts About Alibaba, The Chinese E-Commerce Giant On The Verge Of A Gigantic IPO

18 Mind-Blowing Facts About Alibaba, The Chinese E-Commerce Giant On The Verge Of A Gigantic IPO | web digital strategy | Scoop.it
This company is large and in charge.
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MICROSOFT RESEARCHER: 'The Era Of Facebook Is An Anomaly'

MICROSOFT RESEARCHER: 'The Era Of Facebook Is An Anomaly' | web digital strategy | Scoop.it
Danah Boyd explains why Facebook will not be the only social network we use.
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Essential CIO Priorities for Digital Business in 2014 - Dion Hinchcliffe's Next-Generation Enterprises

Essential CIO Priorities for Digital Business in 2014 - Dion Hinchcliffe's Next-Generation Enterprises | web digital strategy | Scoop.it
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Strategy Is No Longer a Game of Chess

Strategy Is No Longer a Game of Chess | web digital strategy | Scoop.it
Competitive advantage has changed.
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LinkedIn Will Now Tell You How Popular You Are Compared To Your Coworkers

LinkedIn Will Now Tell You How Popular You Are Compared To Your Coworkers | web digital strategy | Scoop.it
Check out this new feature
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The leaked New York Times innovation report is one of the key documents of this media age

The leaked New York Times innovation report is one of the key documents of this media age | web digital strategy | Scoop.it
It's an astonishing look inside the cultural change still needed in the shift to digital — even in one of the world's greatest newsrooms. Read it.
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The Role of User Experience in the Product Development Process :: UXmatters

The Role of User Experience in the Product Development Process :: UXmatters | web digital strategy | Scoop.it
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Rethinking Mobile Tutorials: Which Patterns Really Work? | Smashing Magazine

Rethinking Mobile Tutorials: Which Patterns Really Work? | Smashing Magazine | web digital strategy | Scoop.it
In this post, we’ll look at why many common tutorial patterns are ineffective and how you can leverage game design principles to increase user engagement.
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An Easy Internet of Things Interface | MIT Technology Review

An Easy Internet of Things Interface | MIT Technology Review | web digital strategy | Scoop.it
Amid a wide range of new platforms to manage streams of data from the Internet of things, a simple version emerges that anyone can use.
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Gen-C and the Future of Social Business

Gen-C and the Future of Social Business | web digital strategy | Scoop.it
The concept of the social business, with interconnected constituencies including marketing, R&D, customer support, and suppliers, is appropriately a hot topic today....
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Life360 integrates its family geo-fencing app with IFTTT

Life360 integrates its family geo-fencing app with IFTTT | web digital strategy | Scoop.it
Life360 extends its family geo-location capabilities to IFTTT’s internet-of-things recipe library. Now IFTTT can trigger events not just based on the actions of a user, but also on the collective actions of a whole family.
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Immersion: a people-centric view of your email life

Immersion: a people-centric view of your email life | web digital strategy | Scoop.it
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Crédoc - Quel commerce pour demain ? - YouTube

Quel commerce pour demain ? La vision prospective des acteurs du secteur. Philippe Moati
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Future-Proof Responsive Web Design #RWD

How can we build experiences for the devices of tomorrow? Explore the techniques for building performant, maintainable and future-proof responsive designs. B...
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