Robin Good: Vivocha is a web-based marketing and engagement platform which allows web publishers and online brands to interact, listen to and engage with their customers through a number of different dynamic widgets which can be easily integrated on any web site.
At its core Vivocha is a customer support, real-time analytics and website monitoring service integrating live help and support tools.
Widget functionalities include live communications when your "marketing" staff is available, allowing you to respond immediately to potential customer requests, see relevant contextual information about them including their contact info, location and referral web site or search query and their preceeding path through your web site pages.
It is also possible to follow any visitor on your web site in real-time as he navigates through your pages, to share web forms that need to be filled and more.
A free basic plan is available allowing up to 130 chats or callbacks, 75 transcripts and surveys, 30,000 page views per month.
More info: https://www.vivocha.com/
Via Robin Good