Once leaders have understood there may be reasons to change things, the first question that comes is “what should we do ?”, “how will it materialize” ? In fact digital transformation has two sides
– a visible and concrete one and that’s the only thing the people who ask you the question want to know. They want to know what will happen on screens. Unfortunately, they’ll have to deal with the other side one day or the other, the sooner the better.
– an invisible one (at least on screens) that no one cares about and, sometimes, annoys people. But it’s about all that’s needed to make things work.