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Intrusion-Prevention Systems (IPS) for Hosted PBX

Intrusion-Prevention Systems (IPS) for Hosted PBX | Voip information | Scoop.it
Intrusion-Prevention Systems (IPSs) bolster network security by adding another protective layer.
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As an IP-reliant service, hosted PBX users should watch out for a variety of cyber threats: denial of service attacks (DoS), interception, eavesdropping, vishing, theft, hacking, fraud and more. Although standard security protocols do serve as protective agents on a given network, most firewalls cannot stop attacks directed at the signaling or media layers. But this doesn’t mean hosted PBX users are helplessly susceptible to such attacks.

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Is Your Network Too Crowded for VoIP?

Is Your Network Too Crowded for VoIP? | Voip information | Scoop.it
How to Scan Your Router for Other Online Devices A...
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A bevy of factors can cause slow internet, but network hogs are common culprits to watch for. Such users upload and download heavily, consuming a sizeable chunk of the bandwidth available. In the workplace, employers limit data usage to prevent this problem, but at home, the network’s yours to monitor. If you feel like you’re competing for data, check to see who else is using your router to boost VoIP security and performance

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How to Choose a Vanity Number for Your Business

How to Choose a Vanity Number for Your Business | Voip information | Scoop.it
In the corporate workplace, emails and faxes are staples; they...
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In the corporate workplace, emails and faxes are staples; they relay information quickly and efficiently. As technology evolves, however, the way in which we send a receive faxes and emails will change. With that said, neither will ever displace the telephone. As Craig Borowski, VoIP and telecommunications researcher at Software Advice, explains, “Businesses – especially local businesses – still rely on phones or a software-based internet phone service to help answer questions and take orders from customers. That's why a good, memorable phone number is such a valuable asset.” In the past, we’ve explored vanity numbers in a historical and psychological context. Now, let’s shift the focus onto Software Advice’s recent infographic (see below) and examine the art of vanity number selection.

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Do VoIP Users Need Tech Skills and Experience?

Do VoIP Users Need Tech Skills and Experience? | Voip information | Scoop.it
Recent studies suggest that more SMBs are veering away from on premise IP-PBX in exchange for portable, lightweight VoIP solutions. The reasoning: (1) most offices and/or residential spaces do not have the IT support necessary to setup, maintain and update on premise IP-PBX systems; (2) VoIP takes up less space and consumes less time in-house; and (3) investments in VoIP are unbeatably low compared to on premise solutions. In other words, the VoIP interface is inexpensive and user-friendly without sacrificing quality or function.Recent studies suggest that more SMBs are veering away from on premise IP-PBX in exchange for portable, lightweight VoIP solutions. The reasoning: (1) most offices and/or residential spaces do not have the IT support necessary to setup, maintain and update on premise IP-PBX systems; (2) VoIP takes up less space and consumes less time in-house; and (3) investments in VoIP are unbeatably low compared to on premise solutions. In other words, the VoIP interface is inexpensive and user-friendly without sacrificing quality or function.Recent studies suggest that more SMBs are veering away from...
Rick Thompson's insight:

Recent studies suggest that more SMBs are veering away from on premise IP-PBX in exchange for portable, lightweight VoIP solutions. The reasoning: (1) most offices and/or residential spaces do not have the IT support necessary to setup, maintain and update on premise IP-PBX systems; (2) VoIP takes up less space and consumes less time in-house; and (3) investments in VoIP are unbeatably low compared to on premise solutions. In other words, the VoIP interface is inexpensive and user-friendly without sacrificing quality or function.

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Seven Free Network-Monitoring Tools for VoIP Users

Seven Free Network-Monitoring Tools for VoIP Users | Voip information | Scoop.it
Home and office networks should monitor bandwidth usage to control...
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Home and office networks should monitor bandwidth usage to control the quality and efficiency of internet-based programs. Doing so also helps users understand their billing patterns and correct wasteful downloading/uploading habits. With VoIP, bandwidth tracking is not necessary, but we do recommend it.

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US Banks Experience a Vishing Crisis

US Banks Experience a Vishing Crisis | Voip information | Scoop.it
Damages and Losses Caused by Vishing PhishLabs, a cybercrime intelligence...
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Phishlabs, a cybercrime intelligence firm, recently investigated dozens of vishing attacks towards midsized US banks, occurring between October 2013 and April 2014. Vishing, otherwise known as VoIP phishing, is a form of fraud in which an attacker poses as a credible source to draw confidential or sensitive information from an individual over the phone. To learn more about this behaviour, visit our previous post, “Learn to recognize and prevent Vishing.”

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Shorten Call Response Time to Generate Stronger Leads

Shorten Call Response Time to Generate Stronger Leads | Voip information | Scoop.it
Upon answering the phone, it’s important to always identify and state the purpose. Mentioning referrals can help the prospect make associations if he or she does not remember the company. Sometimes it is best to keep conversations short in such situations, giving the person ample time to re-prepare. When planning a time, give the prospect the opportunity to pick the date.When a business receives an inquiry, the duration of time it takes to respond affects both the likelihood of contact and qualification as well as that lead’s interest in the business.
Rick Thompson's insight:

Upon answering the phone, it’s important to always identify and state the purpose. Mentioning referrals can help the prospect make associations if he or she does not remember the company. Sometimes it is best to keep conversations short in such situations, giving the person ample time to re-prepare. When planning a time, give the prospect the opportunity to pick the date.

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Does Your Business Receive Enough Customer Calls?

Does Your Business Receive Enough Customer Calls? | Voip information | Scoop.it
Compared to other forms of communication, the phone call performs...
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Phone conversations are direct and harder to ignore. They take less time to conduct than a formal email and incorporate more information. Above all else, phone calls focus on relationships more than transactions. Rather than the impersonal “shopping cart” process, customer service agents instead work on discovering interests, habits and opinions, helping them to serve that customer better. Overall, a phone conversation goes places an email can’t.

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How to Pick a Secure Password for Your Hosted PBX Account

How to Pick a Secure Password for Your Hosted PBX Account | Voip information | Scoop.it
Hosted PBX registrants should carefully pick secure passwords to prevent unauthorized usage and data retrieval
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Depending on the user, a hosted PBX account can contain scads of sensitive information. But as with most paid services, this is to be expected. As a precaution, hosted PBX registrants should carefully pick secure passwords to prevent unauthorized usage and data retrieval.

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VoIP for Travellers: How to Setup IP Devices in Hotels

VoIP for Travellers: How to Setup IP Devices in Hotels | Voip information | Scoop.it
Portability ranks highly as most desirable VoIP feature, particularly for...
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Remarkably, your VoIP device at home works elsewhere. In fact, plug in this hardware to any internet connection, and you have a full-fledged voice system at your disposal. In hotel rooms, however, connecting an IP phone to the network can be complicated. If you own a wireless (Wi-Fi) VoIP device, skip the steps below intended for wired users

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Is Hosted PBX Vulnerable over Public Networks?

Is Hosted PBX Vulnerable over Public Networks? | Voip information | Scoop.it
Most public IP networks are unencrypted and unauthenticated. Learn more about the hosted PBX vulnerabilities over Wi-Fi hotspots.
Rick Thompson's insight:

Security tops the list of concerns for hosted PBX, despite little reason to fret in the office or at home. In such environments, building firewalls and security layers can protect data from unwanted guests, but no such measures exist in the open world. This is because most public IP networks, such as hotspots offered in restaurants and transit stations, are unencrypted and unauthenticated, making data interception possible.

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Smartphone VoIP App Security Woes

Smartphone VoIP App Security Woes | Voip information | Scoop.it
Some providers price their call and data packages unfeasibly high,...
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Some providers price their call and data packages unfeasibly high, leaving users little choice where to go for mobile long-distance calling and internet browsing. Over Wi-Fi, however, smartphone users have discovered a far cheaper method of communication – VoIP. For many paid services, the features and capabilities unlocked through smartphone apps surpass those offered by major mobile carriers anyway. But do smartphone VoIP apps pose security concerns?

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How Your Hosted PBX Gateway Works

How Your Hosted PBX Gateway Works | Voip information | Scoop.it
Plenty of vendors sell analogue hosted PBX gateways, though little distinction is made between FXO and FXS devices: the former connects traditional lines to hosted PBX systems; the latter hooks up hosted PBX phones to landline services. In both cases, the two systems remain in different geographical locations and use remote extensionsHosted PBX gateways convert incoming PSTN transmissions into a form compatible with data networks – or vice versa.
Rick Thompson's insight:

Plenty of vendors sell analogue hosted PBX gateways, though little distinction is made between FXO and FXS devices: the former connects traditional lines to hosted PBX systems; the latter hooks up hosted PBX phones to landline services. In both cases, the two systems remain in different geographical locations and use remote extensions

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Softphones versus Hard Phones for VoIP

Softphones versus Hard Phones for VoIP | Voip information | Scoop.it
After one signs up for VoIP, they are confronted with a decision: Softphone or hard phone. Despite the fact hard phone sales grow steadily each year, users should acknowledge how quickly softphones have become a workplace favourite. In fact, businesses that employ VoIP commonly end up with mixed environments because both call devices come with unique perks. As a result, many manufactures now produce hybrid models.Which Call Device Will You Use in the Office? After...
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After one signs up for VoIP, they are confronted with a decision: Softphone or hard phone. Despite the fact hard phone sales grow steadily each year, users should acknowledge how quickly softphones have become a workplace favourite. In fact, businesses that employ VoIP commonly end up with mixed environments because both call devices come with unique perks. As a result, many manufactures now produce hybrid models.

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Hosted PBX for Hotels, Motels and Inns

Hosted PBX for Hotels, Motels and Inns | Voip information | Scoop.it
Hosted PBX for hotels, motels and inns reduces the staff’s workload and improves the guest's experience.
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The hospitality industry thrives on the idea of accommodation. Over-night facilities depend greatly on their amenities and luxuries, as well as their access to local transportation and tourism services. Over the past decade, the hospitality industry has grown fierce: More and more major chains invade small towns, making it harder for independent B&Bs to survive. Because of this competition, hotels, motels and inns now require an edge. Thankfully, hosted PBX can help facilities in this regard.

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The VoIP Provider Checklist

The VoIP Provider Checklist | Voip information | Scoop.it
Before signing with a VoIP provider, customers need to investigate...
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Conduct a quick background check, consulting online reviews and testimonials, to get an understanding of the type of service you can expect. Do this to ensure the company’s reliability, stability, and honesty.

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Update June 2014: PBXww v.3338 Overview

Update June 2014: PBXww v.3338 Overview | Voip information | Scoop.it
Investigating PBXww v.3338.
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In late February, PBXww rolled out v.3172, introducing an Interlink feature for secured interconnection between PBXww systems. As discovered at the time, such an upgrade enables users to dial internal numbers from other accounts.

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