Voice of the Customer, Customer Experience Management & Big Data
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CXM Has a Positive Effect on Customer Churn

CXM Has a Positive Effect on Customer Churn | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
We take a look at the positive effect that Customer Experience Management (CXM) has upon customer churn.
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What Do We Mean By Close the Loop? |

What Do We Mean By Close the Loop? | | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
One of the most heard terms used in Customer Experience Management (CXM) is close the loop, but what does this mean? We try to explain.
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SandSIV Publishes CXMA White Paper

SandSIV Publishes CXMA White Paper | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
SandSIV has just published a brand new white paper that takes an in depth look at the concept of a Customer Experience Maturity Assessment.
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SandSIV Appoints New CXO

SandSIV Appoints New CXO | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Voice of the Customer provider SandSIV AG has appointed a new Chief Experience Officer (CXO).
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Western Union Teaming up with NICE Systems

Western Union Teaming up with NICE Systems | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Western Union is teaming up with NICE Systems to improve the customer experience and implement a new Customer Interaction Management solution.
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Is Customer Satisfaction an Effective KPI?

Is Customer Satisfaction an Effective KPI? | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Is customer satisfaction still and effective KPI? Or is customer engagement a better statistic for judging the effect consumers have on revenue?
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Customer Relationship Management Trends for 2014

Customer Relationship Management Trends for 2014 | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
A new report titled Navigate the Future of CRM In 2014 aims to show what we can expect in the way of industry trends in 2014.
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Gartner Publishes Big Data Security Analytics Predictions

Gartner Publishes Big Data Security Analytics Predictions | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
New research findings published by Gartner indicates that the over a quarter of all large enterprises will have adopted some form of Big Data solution for fraud detection by 2016.
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CXM Professionals Well Compensated

CXM Professionals Well Compensated | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
New Research Released by Temkin Shows CXM Professionals Well Compensated and Content
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Driving Customer Experience Improvements through Employees

Driving Customer Experience Improvements through Employees | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
New research just published by Temkin Group demonstrates how companies can best drive improvements in their Customer Experience Management initiatives through focusing on the workforce.
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Parature Customer Service Conference Reveals Keynote Speakers

Parature Customer Service Conference Reveals Keynote Speakers | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Parature has just announced the lineup of keynote speakers at its up and coming Customer Service Conference.
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SandSIV Launches Two New Social Networking Communities

SandSIV Launches Two New Social Networking Communities | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
SandSIV AG has launched two new social networking communities, with the goal of giving people with an interest in Customer Experience Management a place to discuss relevant issues.
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Heineken – Beer and Big Data

Heineken – Beer and Big Data | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Heineken uses Big Data to change the way it interacts with its customers, and understand their purchasing habits.
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Painting by Numbers – A Case for CXM |

Painting by Numbers – A Case for CXM | | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
We take a look at some of the hard statistics that make up a viable case for the implementation of CXM within the enterprise.
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Canadian Red Cross is Kentico Site of the Year

Canadian Red Cross is Kentico Site of the Year | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Kentico has just named the Canadian Red Cross as its site of the year, for its exceptional use of Kentico technology.
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Speech Analytics Market Predictions

Speech Analytics Market Predictions | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
MarketsandMarkets has just released a new report titled Speech Analytics Market Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards),
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Tips for Achieving Rapid ROI for Voice of the Customer Programs

Tips for Achieving Rapid ROI for Voice of the Customer Programs | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
We give a selection of tips for companies that are looking to obtain the most rapid ROI on VoC programs possible.
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Forrester Research Identifies Customer Experience Service Gap

Forrester Research Identifies Customer Experience Service Gap | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
New research undertaken by Forrester Research, indicates that a staggering 89% of customer facing staff believe that they are unable to deliver the quality of
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Customers Expect to Deliver Feedback

Customers Expect to Deliver Feedback | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
eDigitalResearch has just produced a report based upon research into the Voice of the Customer (VoC) that indicates that a high percentage of consumers expect
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Hydra v. Hadoop: The Water Serpent versus the Elephant

Hydra v. Hadoop: The Water Serpent versus the Elephant | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
Hydra enters the fray, a new Big Data analytics platform that could give Hadoop a run for its money in the real time analytics stakes.
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CRM Is Not Enough

CRM Is Not Enough | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
United Business Media has published a new white paper that proposes that CRM alone is not enough.
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Survey Indicates Big Data of Benefit to Reduce Churn in Telecoms

Survey Indicates Big Data of Benefit to Reduce Churn in Telecoms | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
A survey just completed telecoms.com suggests that Big Data could be the key to reducing customer churn in the telecoms industry.
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SandSIV Launches Two New Social Networking Communities

SandSIV Launches Two New Social Networking Communities | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
SandSIV AG has launched two new social networking communities, with the goal of giving people with an interest in Customer Experience Management a place to discuss relevant issues.
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Big Data Marketing Budgets to Increase in 2014

Big Data Marketing Budgets to Increase in 2014 | Voice of the Customer, Customer Experience Management & Big Data | Scoop.it
A study published by Infogroup Targeting Solutions suggests that Big Data marketing budgets will increase in 2014, but that hiring of Big Data professionals will lessen.
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