News on Customer Experience Management
306 views | +0 today
Follow
 
Scooped by Vital Insights
onto News on Customer Experience Management
Scoop.it!

Government Customer Service is Good Governance | Business 2 Community

Government Customer Service is Good Governance | Business 2 Community | News on Customer Experience Management | Scoop.it
I realize that for many of the general public, the phrase Government Customer Service may seem like another amusing oxymoron, like Jumbo Shrimp or a
Vital Insights's insight:

Do you know a few Governments that need a bit of help? We are definitely up to the task.

more...
No comment yet.
News on Customer Experience Management
News on Customer Experience Management
Vital Insights is dedicated to creating great customer experiences. Here's the latest news from the world of CEM.
Curated by Vital Insights
Your new post is loading...
Your new post is loading...
Scooped by Vital Insights
Scoop.it!

» See The Forest And The Trees - Vital Insights Blog

» See The Forest And The Trees - Vital Insights Blog | News on Customer Experience Management | Scoop.it
Vital Insights's insight:

Resolving the issues of VoC the Vital Insights way.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Does customer service actually matter?

Does customer service actually matter? | News on Customer Experience Management | Scoop.it
You have a dollar - do you spend it on customer service or marketing?
Vital Insights's insight:

Customer Service breeds a better customer experience, one worth spreading.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

3D Virtual Try-On for Designer Eyewear – Think Insights – Google

3D Virtual Try-On for Designer Eyewear – Think Insights – Google | News on Customer Experience Management | Scoop.it
Create a DITTO, a video of your face from your webcam, to see which glasses fit you best! See it at Google Think Insights.
Vital Insights's insight:

How do you get your customers to try on a product from their desktop? Here’s a way.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

The 51 Best Customer Service Tips For Entrepreneurs

The 51 Best Customer Service Tips For Entrepreneurs | News on Customer Experience Management | Scoop.it
If you want to grow your business as an entrepreneur, customer service is the end-all be-all. Here are the 51 best customer service tips for entrepreneurs.
Vital Insights's insight:

The 101 on customer service tips for Entrepreneurs.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

BMW Adapts Apple Genius Model in Its Dealerships | News - Advertising Age

BMW Adapts Apple Genius Model in Its Dealerships | News - Advertising Age | News on Customer Experience Management | Scoop.it
the "bmw genius everywhere" program is slated to go nationwide in about a year, with specially trained employees patrolling dealerships with ipads in hand.
Vital Insights's insight:

How many geniuses do you have?

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

» Another Year, Another Victory - Vital Insights Blog

Vital Insights's insight:

Partner success is our success and all it requires is Foresight, check out our new blog post.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Dealers Take Notice as More People Use Phones to Buy Cars

Dealers Take Notice as More People Use Phones to Buy Cars | News on Customer Experience Management | Scoop.it
Millennials, the prized youthful generation that is coming of age, use their smart phones to help the buy vehicles in much larger numbers than people of older generations, mirroring a trend already seen in consumer electronics.
Vital Insights's insight:

Don’t be surprised? We have been saying it forever, mobile is the way to go.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

All-New Volkswagen Beetle Convertible | Mask

Now every day is a top down day in the all-new Beetle Convertible. Find out more at http://web.vw.com/convertible/beetle/ and try the Spin-O-Scope; it's a wh...
Vital Insights's insight:

Lifestyles are always judged. How do you want your brand to be judged?

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Your Most Important Demographic: Loyal Customers | Business 2 Community

Your Most Important Demographic: Loyal Customers | Business 2 Community | News on Customer Experience Management | Scoop.it
In the quest to use big data and analytics to narrow down new target audiences, many businesses are forgetting what they already have: loyal customers. In this
Vital Insights's insight:

Every customer is a loyal customer. But what makes them loyal is up to you to find.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

3 Ways Technology Is Changing Customer Experience for the Better | Business 2 Community

3 Ways Technology Is Changing Customer Experience for the Better | Business 2 Community | News on Customer Experience Management | Scoop.it
Once upon a time, if a storeowner provided bad service, there wasn’t much a customer could do. They could refuse to do business with the company, if possible,
Vital Insights's insight:

The rise is here, integrate or be obsolete.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

2013’s New Need-to-Know Online Customer Service Statistics | Business 2 Community

2013’s New Need-to-Know Online Customer Service Statistics | Business 2 Community | News on Customer Experience Management | Scoop.it
According to a recent survey by Deloitte, 60% of consumers say they are going online more often to find the best products and services – and their decisions
Vital Insights's insight:

Number one in their book, is always number one with us.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Internet Retailing » GUEST OPINION The future of customer loyalty is mobile

Internet Retailing » GUEST OPINION The future of customer loyalty is mobile | News on Customer Experience Management | Scoop.it
Vital Insights's insight:

The future of loyalty is mobile? We couldn't agree more.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

» Our Second Consecutive Win on the Branham300! - Vital Insights Blog

» Our Second Consecutive Win on the Branham300! - Vital Insights Blog | News on Customer Experience Management | Scoop.it
Vital Insights's insight:

Another victory! We could never have achieved this without our great team. Keep striving for greatness everyone!

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Mad Man in a Death Machine - Ricky Gervais

Mad Man in a Death Machine - Ricky Gervais | News on Customer Experience Management | Scoop.it
Comedians In Cars Getting Coffee - Ricky Gervais - Mad Man in a Death Machine
Vital Insights's insight:

Who has a love of cars and comedy? Seems Seinfeld does.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Volkswagen Street Quest – Think Insights – Google

Volkswagen Street Quest – Think Insights – Google | News on Customer Experience Management | Scoop.it
Find as many Volkswagens on South African streets as possible using Google Street View. See the campaign at Google Think Insights.
Vital Insights's insight:

How do you prove the brand loyality in a region? VW found away.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Stop Worrying About The Question Your Customers are Asking!

Vital Insights's insight:

Educated customers do not fall from trees, unless you nurture them.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Coke Dance Vending Machine – Think Insights – Google

Coke Dance Vending Machine – Think Insights – Google | News on Customer Experience Management | Scoop.it
Dance with the vending machine and get a bottle of coke. See the campaign at Google Think Insights.
Vital Insights's insight:

When you’re a brand that has it all never settle, experience matters.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

The Relationship Building Technologies Your Dealership Needs Now

The Relationship Building Technologies Your Dealership Needs Now | News on Customer Experience Management | Scoop.it
What technologies your dealership needs to create better relationships with your customers.
Vital Insights's insight:
Catching on are we?
more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Bridge of Life – Think Insights – Google

Bridge of Life – Think Insights – Google | News on Customer Experience Management | Scoop.it
"Save the Life Bridge" of Samsung Life Insurance wants to be the hope to everyone. See the campaign at Google Think Insights.
Vital Insights's insight:

How do you make a great social impact while saving a life through an experience? It isn't easy, but you just try.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

5 Things to Do With Qualified Leads Who Don’t Convert Into Customers | Business 2 Community

5 Things to Do With Qualified Leads Who Don’t Convert Into Customers | Business 2 Community | News on Customer Experience Management | Scoop.it
The Marketer’s Guide to Rejection If your company converts 100% of your qualified leads into customers, stop reading now. You’ve learned some magical
Vital Insights's insight:

Customer are more than just a sale, what do you do to foster relationships?

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Study: Car repairs weakest link in claims chain

Study: Car repairs weakest link in claims chain | News on Customer Experience Management | Scoop.it
Filing a claim and awaiting the insurance check when your car is damaged is never fun, but consumers are more satisfied nowadays with how their insurers handle the process. Now, if only body and repair shops can amp up their games, a new J.D.
Vital Insights's insight:

Can't fix their car? Good luck fixing the relationship.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Government Customer Service is Good Governance | Business 2 Community

Government Customer Service is Good Governance | Business 2 Community | News on Customer Experience Management | Scoop.it
I realize that for many of the general public, the phrase Government Customer Service may seem like another amusing oxymoron, like Jumbo Shrimp or a
Vital Insights's insight:

Do you know a few Governments that need a bit of help? We are definitely up to the task.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

Dog imitates a Golf 7 - Volkswagen 2013 [Pub official VW]

Volkswagen official pub for New Golf 7 2013, this is the story of a dog with a passion to imitate his master's car. This car is a Golf 7, again a very funny ...
Vital Insights's insight:

When you believe your car couldn't affect your life even more, this happens.

more...
No comment yet.
Scooped by Vital Insights
Scoop.it!

The future of customer experience

BlackBerry takes a look into the future of customer experience. This videos depicts what the future of retailing could look like in the near future. A young ...
Vital Insights's insight:

The future is hyper-connected: are you offering a comprehensive customer experience?

more...
No comment yet.