When you throw a dinner party, you dream of excellent company, good food, and constant conversation. Social media managers strive for the same thing.
The World Editor’s Forum recently published a guide and study on the area of comment moderation. This guide concludes with six pointers for publishers to “promote respectful dialogue and conversation rather than uncivil rants and insults, and allow intelligent, thoughtful input to shine”. So what exactly are these pointers?
More details at the link.