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visualizing social media
understanding social media with visual data and infographics
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Social Media Top 10: Retailers [Infographic]

Social Media Top 10: Retailers [Infographic] | visualizing social media | Scoop.it

175 million. On average, that's how many tweets were sent daily in 2012. The total number of tweets sent since the site launched just seven years ago is in the hundreds of billions.

Twitter, of course, is one of many social networking sites that retailers have worked to leverage. Facebook has also been a behavior-changer for many, and companies are still developing their best practices for how best to use these networks to communicate with their customers.

Many retailers are using social media with successful results, as illustrated in this infographic. It's interesting how different types of retailers are using different networks based on their business and audience - for instance, the craft retailer Michael's taking advantage of the visual nature of its product selection on the visually driven Pinterest.

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Meagan Cooper's comment, February 3, 2013 11:45 PM
Lists of the top 10 social media retailers in north america. good insight and an interesting read for any people interested in learning more about social media.
Philippe Trebaul's curator insight, March 2, 2013 6:14 AM
Social média Top 10: Les détaillants [Infographie]

"175 million. On average, that's how many tweets were sent daily in 2012. The total number of tweets sent since the site launched just seven years ago is in the hundreds of billions.

Twitter, of course, is one of many social networking sites that retailers have worked to leverage. Facebook has also been a behavior-changer for many, and companies are still developing their best practices for how best to use these networks to communicate with their customers.

Many retailers are using social media with successful results, as illustrated in this infographic. It's interesting how different types of retailers are using different networks based on their business and audience - for instance, the craft retailer Michael's taking advantage of the visual nature of its product selection on the visually driven Pinterest".











Social Media Top 10: Retailers [Infographic] via @MYDstudio http://sco.lt/...


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How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC]

How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC] | visualizing social media | Scoop.it

Did you know that 15 percent of 16-24 year olds prefer to interact with customer service on social media instead of any other method?

Overall, 4 percent of all adults turn to Twitter when they have a problem product, a number which is likely to increase dramatically as the network grows, although brands themselves need to get their priorities straight – a recent survey has shown that 60 percent of companies don’t respond to customers via social media, even when asked a direct question.

While this shift towards social customer support is of note, traditional channels are still very important – 57 percent of online customers turn to search engines to solve their support issues...

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Is Google+ Really More Highly Rated than Twitter & Facebook? [INFOGRAPHIC]

Is Google+ Really More Highly Rated than Twitter & Facebook? [INFOGRAPHIC] | visualizing social media | Scoop.it
Recently we investigated findings from the 2012 American Customer Satisfaction Index (ACSI), which tracks a variety of economic sectors, industries, companies and government services, including social media, reporting scores on a scale of 0 to 100 in customer satisfaction.

This year, four new social channels made the ASCI shortlist, including Twitter, Facebook and Pinterest, to be judged alongside Facebook, which has been a mainstay in the index since 2010.

And your winner? That would be Google+, which rated higher than any other property in the entire social media sector...

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