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Matt Mullenweg has mastered the art of virtual conversation. The founder of Automattic the company behind WordPress shares his advice.
"Text-based chatting platforms like Gchat can be convenient, but words alone can distort messages. "Yeah, thanks" often becomes "That's fine, now buzz off." Since you don't have an audible tone of voice when chatting online, it's important to be extra sensitive and complimentary when giving feedback. Says Mullenweg: "If you're too short or curt, people generally assume the worst."
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Good virtual meetings are the result of focus.