UX - User Research
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Facebook Focus Group: Where Facebook Gets its Ideas

What do you mean you don't like the newer features? Facebook always gives its users exactly what they're asking for. Director Chris Chuang Writer Kathy Saler...
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The Value of Customer Journey Maps: A UX Designer’s Personal Journey :: UXmatters

The Value of Customer Journey Maps: A UX Designer’s Personal Journey :: UXmatters | UX - User Research | Scoop.it
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