UX Strategy and Design
11 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Rescooped by Diana Persell from Designing service
Scoop.it!

Measuring the User Experience - Part 1 – Defining and Measuring UX Success

Measuring the User Experience - Part 1 – Defining and Measuring UX Success | UX Strategy and Design | Scoop.it
If you can’t measure it, you can’t manage it. And a good User Experience (UX) is not magic; it is the result of a good process.
 
UX Metrics are an integral pa…

Via Alexis Brantes, Fred Zimny
more...
Alexis Brantes's curator insight, June 5, 2013 1:15 PM

If you can’t measure it, you can’t manage it. And a good User Experience (UX) is not magic; it is the result of a good process.

 
Scooped by Diana Persell
Scoop.it!

Tablet Shoppers Cite Poor User Experience as Biggest Barrier to Purchase - Mad Mobile News

Tablet Shoppers Cite Poor User Experience as Biggest Barrier to Purchase - Mad Mobile News | UX Strategy and Design | Scoop.it
Tablet Shoppers Cite Poor User Experience as Biggest Barrier to Purchase
Mad Mobile News
If you don't build it, they won't come back. At least that's the case when it comes to tablet-optimized websites, according to a survey from Kentico Software.
more...
No comment yet.
Rescooped by Diana Persell from UX Design : user experience and design thinking
Scoop.it!

Associating UX Changes to the Net Promoter Score: Measuring Usability

Associating UX Changes to the Net Promoter Score: Measuring Usability | UX Strategy and Design | Scoop.it

Here is an approach I've used with clients, including Autodesk, to help associate interface-level user-experience changes to the Net Promoter Scores collected and reported on corporate dashboards. 


Via yannick grenzinger
more...
No comment yet.
Rescooped by Diana Persell from Designing service
Scoop.it!

Flat Mobile UI Design with Remarkable User Experience | Design | Graphic Design Junction

Flat Mobile UI Design with Remarkable User Experience | Design | Graphic Design Junction | UX Strategy and Design | Scoop.it
The most beautiful & amazing Flat UI Design is right here. Today we’re picked up 50 Flat Mobile UI Design with Remarkable User Experience from behance and dribbble for inspiration.

Via Fred Zimny
more...
No comment yet.
Rescooped by Diana Persell from UXploration
Scoop.it!

Softer side of change

Softer side of change | UX Strategy and Design | Scoop.it
Businesses have always looked at ways to improve, to either save cost or improve operating performance. The drive for improvement is even greater today due to the current economic climate we find o...

Via Mario K. Sakata
more...
No comment yet.
Rescooped by Diana Persell from UXploration
Scoop.it!

The Four-Step Design Process for Building Product Customers Will Love

The Four-Step Design Process for Building Product Customers Will Love | UX Strategy and Design | Scoop.it

Always observe users using the product.Know your metrics.  Obsess over them.Befriend your support team.Run A/B tests.


Via Mario K. Sakata
more...
No comment yet.
Scooped by Diana Persell
Scoop.it!

A User Experience Business of One - UX Booth | UX Booth

My initial foray into UX frustrated me. Although my job title suggested that I made products easier for end-users, I actually spent a lot of time selling user experience to clients, stakeholders, and colleagues.
more...
No comment yet.
Scooped by Diana Persell
Scoop.it!

Jeff Gothelf – Lean UX: Escaping Product Requirement Hell

Jeff Gothelf – Lean UX: Escaping Product Requirement Hell | UX Strategy and Design | Scoop.it
[ Transcript Available ]
Assumptions tend to be the downfall of many research projects. Making design decisions based on generalizations of what people are likely to do leads to surprises once you finally get your product in front of actual users.
more...
No comment yet.
Rescooped by Diana Persell from UXploration
Scoop.it!

Anatomy of an Experience Map: How Experience Maps Can Be Used in Service Design

Anatomy of an Experience Map: How Experience Maps Can Be Used in Service Design | UX Strategy and Design | Scoop.it

Experience maps aren't limited to multi- or cross-channel experiences. They are about orchestrating multiple touchpoints that occur over time. And there's no right way to do an experience map.


Via Mario K. Sakata
more...
Hans's curator insight, June 11, 2013 1:55 PM

In a multi decvice eco system, online service customers will experience several touchpoints occuring over time. People are accessing information in different contexts with different technologies, all the way from reviewing user opinions to performing purchases to using the complete solution. How can we be prepared for the complex situation of use that exists today, and how can support holistic design strategies? I think customer journey mapping is a useful method because it can help us to consider moments that matter for users in every touchpoint, instead of thinking about isolated tasks.

Mario K. Sakata's comment, June 15, 2013 8:20 PM
like!