Technologies may be new, but we, the people, are largely unchanged. Software should, of course, support, and not hinder us. But how often does it? You might say interaction design is a profession that should not be. It should be that everyone knows how to “make people like you,” and “win people to your way of thinking” via interactive systems. But, for better or worse, our jobs seem safe for now: the qualities that make interactions work for and not against us are by no means ubiquitous in our society, businesses, or other organizations. So as ever, if we want to improve the world, we start it not there, but in ourselves. And follow not the golden rule, but the platinum one: Treat others how they want to be treated.
|Scooped by Sarika N|
Six Ways to Make People Like You[r Site]“Become genuinely interested in other people.” There’s no faking it. Rushed usability testing or ignoring the data will show. People infer our thoughts by our actions.“Smile.” Facebook, Flickr, and other such social software express a light tone in their visual design and content. Lighten up, business need not be impersonal.“Remember that a man’s Name is to him the sweetest and most important sound in any language.” Personalization has come a long way, but has a long way to go before it nears human capacities.“Be a good listener. Encourage others to talk about themselves.” Encourage user-generated content. Providing commenting is good, responding to comments usefully is great.“Talk in the terms of the other man’s interest.” Know what their interest really is, so to speak to it.“Make the other person feel important and do it sincerely.” Evolve authenticity by continually improving.Twelve Ways to Win People to Your Way of [Interacting]“Avoid arguments.” Avoid errors.“Show respect for the other person’s opinions. Never tell someone they are wrong.” Error or warn as politely as possible, when necessary.“If you’re wrong, admit it quickly and emphatically.” Good design, and good business, co-evolves with user’s feedback.“Begin in a friendly way.” Don’t present an arduous registration form, or any other type. Reducing task time and effort shows empathy.“Start with questions the other person will answer yes to.” Know your users motives.“Let the other person do the talking.” Don’t tell people how to use it (i.e: “click here”, “press Submit”). Show them. If they can’t express their intentions without instructional text, its time for a redesign.“Let the other person feel the idea is his/hers.” Discovery can be a joy. Make it easy.“Try honestly to see things from the other person’s point of view.” Labeling “My Account” rings truer than “Your Account.”“Sympathize with the other person.” Most interactions are, in fact, impositions. Dis-impose them.“Appeal to noble motives.” Design for enjoyment, not just efficiency.“Dramatize your ideas.” Interaction form a story. Make them a compelling one.“Throw down a challenge.” Users are not designers. Designers lead use and can extend the user’s intentions down new paths.