Expertiential Design
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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Sketching For Better Mobile Experiences | Smashing UX Design

Sketching For Better Mobile Experiences | Smashing UX Design | Expertiential Design | Scoop.it
In this article, Lennart Hennigs explains how sketching enables us to explore the problem space and define the solution space at the same time, and also shows which steps to take in a typical sketching session for a mobile project.

Via yannick grenzinger
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Rescooped by Michael Allenberg from UXploration
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Understanding human behaviour: taking a more complex approach

Understanding human behaviour: taking a more complex approach | Expertiential Design | Scoop.it
Large-scale surveys are useful but if we are serious about changing behaviours, we must use every tool to understand human complexity

Via Mario K. Sakata
Michael Allenberg's insight:

This is filled with great insights!

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Mario K. Sakata's comment, June 25, 2013 9:23 PM
I especially agree with his part: Theory-in-theory vs theory-in-practice.
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How to keep up to date on UX Design

How to keep up to date on UX Design | Expertiential Design | Scoop.it
Links, blogs, books, podcasts and other useful tools to keep updated about what's happening in the amazing realm of User Experience Design.

Via Mario K. Sakata
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Quantitative Research and Eye-Tracking: A match made in UX heaven

Quantitative Research and Eye-Tracking: A match made in UX heaven | Expertiential Design | Scoop.it

Incorporating quantitative measures and eye tracking into your next usability test can provide the foundation for a more mature approach to measuring usability. Numbers are powerful and offer a simple way to communicate usability findings and speak a language that executive stakeholders understand.


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Rescooped by Michael Allenberg from A design journey
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The Four Mobile Traps

The Four Mobile Traps | Expertiential Design | Scoop.it

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Hans's curator insight, June 19, 2013 3:05 PM

This report from usertesting.com has identified some of the most common mistakes made by mobile apps and websites. And according to the study, many companies struggle to establish mobile strategies and fail to deliver unified multi device experiences. But where to start designing for a digital eco system? I think the solution is to rethink the complete web presence, work device agnostic and not bring any screen sizes or platform specific features into the equation before all requirements are defined. Because if you anchor the solution in user needs before distributing the design elements over different devices you make sure that no aspects are compromised. So no more legacy, fear, confusion and boredom for mobile users!

Terry Patterson's comment, June 24, 2013 11:16 AM
Well said, Hannes. I'm on the camp of RWD, BUT (yes, that's a big but), I have to say that I like the term of adaptive design better. Any solution, in my view, needs to consider the user needs and the context in which a user is accessing the information. If we don't have this, we will deliver cruddy experiences in every device. Unified experiences are unified in function, not in features.
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Adobe updates Creative Cloud to improve user experience - Today's iPhone

Adobe updates Creative Cloud to improve user experience - Today's iPhone | Expertiential Design | Scoop.it
Adobe updates Creative Cloud to improve user experience
Today's iPhone
The streamlined workflow experience allows users to keep files synced and organized across the cloud and multiple devices, rather than just locally.
Michael Allenberg's insight:

Not trying to endorse products, but it is pretty awesome!

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Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment | Expertiential Design | Scoop.it

A common way to gauge customer satisfaction with the quality of service is byconducting qualitative surveys. We will be looking at average wait time vs. satisfaction levels.


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Rescooped by Michael Allenberg from Emotional Design
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Don't Just Wireframe - Tell the Design Story - Speckyboy Design Magazine

Don't Just Wireframe - Tell the Design Story - Speckyboy Design Magazine | Expertiential Design | Scoop.it
The growth of the User Experience Design field is astonishing, but well deserved. Thanks to UX Designers all over the world, the quality of products has in

Via Alexis Brantes
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Improving UX with Customer Journey Maps

Improving UX with Customer Journey Maps | Expertiential Design | Scoop.it
An introduction to customer journey maps, a technique from service design that can be applied to UX of websites.

Via Mario K. Sakata
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Mario K. Sakata's comment, June 26, 2013 11:22 AM
Indeed!
Brad Tollefson's curator insight, July 19, 2014 3:46 PM

Journeys vs Personas?  Journeys....

Heather Quintal's curator insight, October 8, 2014 4:06 PM

We use customer journey maps as an early step to align the team and focus the project on the right areas of the website. We have a great template you can download here: www.aands.com/journeymap

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Google’s Dead-Simple Tool For Making UX Decisions: 2 Jars Of Marbles

Google’s Dead-Simple Tool For Making UX Decisions: 2 Jars Of Marbles | Expertiential Design | Scoop.it
Nothing is perfect. So even for the most successful platforms, design needs to continuously evolve. But beyond mere gut instinct or that ephemeral talent of taste, how can you know when a design decision is good or bad?
Michael Allenberg's insight:

Absolutely perfect in its simplicity!

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Rescooped by Michael Allenberg from Emotional Design
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7 Pitfalls to Avoid in Defining and Measuring UX Success

7 Pitfalls to Avoid in Defining and Measuring UX Success | Expertiential Design | Scoop.it
Following up on the post about Defining and Measuring UX Success, this post talks about some challenges you might face as you get your UX Metrics program up…

Via Alexis Brantes
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Rescooped by Michael Allenberg from Designing service
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Anatomy of an Experience Map: How Experience Maps Can Be Used in Service Design | Service Design Network

Anatomy of an Experience Map: How Experience Maps Can Be Used in Service Design | Service Design Network | Expertiential Design | Scoop.it
Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain (Anatomy of an Experience Map: How Experience Maps Can Be Used in Service Design

Via Fred Zimny
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Raul Lansink's comment, June 11, 2013 4:26 AM
Fred, you're scooing great stuff, thanks!
Rescooped by Michael Allenberg from Content Marketing & Content Strategy
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How to create Content to increase user engagement and information retention

How to create Content to increase user engagement and information retention | Expertiential Design | Scoop.it
Here's how you can use Interactive Content to increase engagement and information retention. The Must Read ultimate guide to creating better engaging Presentations and communicate better with your audience.

Via Stefano Principato
Michael Allenberg's insight:

Not UX per se, but very interesting and quite applicable!

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Stefano Principato's curator insight, June 9, 2013 6:43 AM

Integrate  visual components to support your content  to increase engagement and information retention.

 
Rescooped by Michael Allenberg from Art, Design & Technology
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Stealth Wear anti-drone clothing

Stealth Wear anti-drone clothing | Expertiential Design | Scoop.it

.


Via Deloste
Michael Allenberg's insight:

I shudder to think at the Experience that nececcitates this...

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Deloste's curator insight, June 24, 2013 8:08 AM

 by Adam Harvey

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How is ecommerce likely to evolve? Five key trends

How is ecommerce likely to evolve? Five key trends | Expertiential Design | Scoop.it
Ecommerce is an ever-changing feast and predicting which trends will hold is an imperfect science, but we're going to have a go anyway.
Michael Allenberg's insight:

Improved Customer Experience + Service Design = User Experience

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Mertens Marketing's curator insight, June 22, 2013 10:46 AM

- Big Data ist das Herz erfolgreichen E-Commerces

- Marketing-Verantwortliche müssen mehr in E-Commerce-Dimensionen denken

- always-on, 24/7-Service

- flexibler Kundenservice

- Social Media integrieren: Bewertungen, Empfehlungen, Dialog

Rescooped by Michael Allenberg from UXploration
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The Rules of UX - Enterprise 2.0

Michael Salamon, User Experience Practice Lead for EffectiveUI, on the fundamentals of creating engaging user experiences, as presented at E2 Boston (June 2013)

Via Mario K. Sakata
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Mario K. Sakata's curator insight, June 22, 2013 3:12 AM

E.C.C.C.O system.

Judith Jassogne's curator insight, June 27, 2013 4:57 AM

Excellente présentation des règles de l'expérience utilisateur ! - UX

Rescooped by Michael Allenberg from UXploration
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The future of human centered design

The future of human centered design | Expertiential Design | Scoop.it

How do you approach problem solving? Does your approach always take a human-centric approach or does it embrace a more systemic view? How do the needs of the planet fit into the way you do business or just your everyday life?


Via Mario K. Sakata
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Rescooped by Michael Allenberg from UXploration
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The Rules of UX - Enterprise 2.0

Michael Salamon, User Experience Practice Lead for EffectiveUI, on the fundamentals of creating engaging user experiences, as presented at E2 Boston (June 2013)

Via Mario K. Sakata
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Mario K. Sakata's curator insight, June 22, 2013 3:12 AM

E.C.C.C.O system.

Judith Jassogne's curator insight, June 27, 2013 4:57 AM

Excellente présentation des règles de l'expérience utilisateur ! - UX

Rescooped by Michael Allenberg from UXploration
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Improving UX with Customer Journey Maps

Improving UX with Customer Journey Maps | Expertiential Design | Scoop.it
An introduction to customer journey maps, a technique from service design that can be applied to UX of websites.

Via Mario K. Sakata
more...
Mario K. Sakata's comment, June 26, 2013 11:22 AM
Indeed!
Brad Tollefson's curator insight, July 19, 2014 3:46 PM

Journeys vs Personas?  Journeys....

Heather Quintal's curator insight, October 8, 2014 4:06 PM

We use customer journey maps as an early step to align the team and focus the project on the right areas of the website. We have a great template you can download here: www.aands.com/journeymap

Rescooped by Michael Allenberg from UXploration
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UX as Science: Test, Learn, Stay Lean

UX as Science: Test, Learn, Stay Lean | Expertiential Design | Scoop.it
Much more than designers, user experience professionals are well-suited to lead a company's customer development lab.

Via Mario K. Sakata
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Mario K. Sakata's comment, June 26, 2013 11:23 AM
I do think that designers need to be facilitator as well.
OneSpring's comment, June 26, 2013 1:11 PM
At OneSpring, I function as UX thought leader & facilitator/producer on all engagements that I lead. Having a UX designer in place, not only project facilitator but as Client liaison as well, allows for much smoother communication of vision between my team and project stakeholders. It allows us to operate both Lean & Agile in terms of generating necessary stakeholder consensus (eg Critical Mass) for getting our visualization prototypes and translating into requirements for development. Michael Allenberg
Terry Patterson's comment, June 26, 2013 2:57 PM
Michael, sounds like a great balance. You speak about a very close integration of project management and UX strategy. I wish more web PMs aligned their work a bit more with this vision. Do you also practice project management in the sense of SOWs, human resource and risk management aspects? If so, do you mind direct message me with your answer?
Rescooped by Michael Allenberg from UXploration
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What Makes an Experience Seem Innovative?

What Makes an Experience Seem Innovative? | Expertiential Design | Scoop.it

Who would’ve thought you could innovate around something as simple as waiting in line at a store, a taxi stand, or boarding an airplane? Yet when businesses look at what’s happening with their customers, it’s these opportunities that are most ripe for creating delightful experiences.


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Rescooped by Michael Allenberg from Emotional Design
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UX Strategy: Let’s Stop Building Usable Wrong Things

UX Strategy: Let’s Stop Building Usable Wrong Things | Expertiential Design | Scoop.it
Free poster of this animation and related white paper on UX strategy

Via Alexis Brantes
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Rescooped by Michael Allenberg from Effective UX Design
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The Big Think: Breaking The Deliverables Habit | Smashing UX Design

The Big Think: Breaking The Deliverables Habit | Smashing UX Design | Expertiential Design | Scoop.it
Right there in the center of my boilerplate for design proposals is a section that I glare at with more resentment each time I complete it.

Via Terry Patterson
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Terry Patterson's curator insight, June 12, 2013 3:18 PM

I actually love this article from Robert Hoekman. I think his approach is right on point with agile practice of design. As a grad HCI student, we are taught to use deliverables as part of the process to arrive at the final design, not to use them as deliverables, because they are not. I am a bit confused if this approach of design deliverables is being overused in practices, giving it this bad reputation. Those of you in agencies, how do you treat your "design deliverables" - do you actually put them down in your proposals? How do you account for the time to arrive at the big idea when you have to produce these to ideate?

Rescooped by Michael Allenberg from UXploration
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Softer side of change

Softer side of change | Expertiential Design | Scoop.it
Businesses have always looked at ways to improve, to either save cost or improve operating performance. The drive for improvement is even greater today due to the current economic climate we find o...

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Usability and UX
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10 metrics for testing website navigation

10 metrics for testing website navigation | Expertiential Design | Scoop.it

Via Emilie Duciel
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Emilie Duciel's curator insight, May 23, 2013 8:44 AM

If you feel overcome by what you might test on your website, here is a list of  relevant things to test.

 

Source: Jeff Sauro, Mesuring Usability