Expertiential Design
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Storyboarding in UX Design – UX Planet

Storyboarding in UX Design – UX Planet | Expertiential Design | Scoop.it
In user experience design we’re familiar with user research techniques like workshops and interviews. We synthesise our research into user stories and process flows. We communicate our thinking and…
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5 Books for Rethinking Our #Relationship With #Technology

5 Books for Rethinking Our #Relationship With #Technology | Expertiential Design | Scoop.it
Twenty years ago, the thought of being able to send each other pictures across this thing called The internet seemed almost incomprehensible. In fact, there is a family video somewhere of my dad and his two brothers sitting down in front of their brand new laptop, and one of them saying, “Pretty soon, we’re just…

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Raquel Oliveira's curator insight, May 1, 7:50 PM

5 leituras para repensar nossa relação com a tecnologia

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suruclothing's curator insight, May 2, 2:32 AM
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Twelve Forces That Will Radically Change How Organizations Work: The New New Way of Working

Twelve Forces That Will Radically Change How Organizations Work: The New New Way of Working | Expertiential Design | Scoop.it
A tidal wave of change is coming that will soon make the way we work almost unrecognizable to today’s business leaders. In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes—all shifting concurrently—change is not only constant but also exponential in its pace and scope. Companies from startups and online businesses…

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Customer Experience: Nine CX Trends to Watch

Customer Experience: Nine CX Trends to Watch | Expertiential Design | Scoop.it
As technology evolves and we learn more about what motivates human behavior, the field of customer experience (CX) will need to be continually updated. What has worked in the past might not be effective in the future. Here are the nine CX trends that Temkin Group thinks you should factor into your CX efforts: Elevating…

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Alexis Brantes's curator insight, April 27, 7:42 PM
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52 Research Terms you need to know as a UX Designer

52 Research Terms you need to know as a UX Designer | Expertiential Design | Scoop.it

Having written the article it made sense to add research terms into the mix. I’ve put together an A-Z list of research words with explanations in plain…


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Alexis Brantes's curator insight, April 27, 7:43 PM
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Milton Glaser - "10 Things I Have Learned"

Milton Glaser is one of the best known graphic designers in the world. This essay summarizes his ten principles on how to live. Make sure to read "How you live changes your brain" (#7) and "Doubt is better than certainty" (#8).
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A Proven Method For Showing The Value Of Good UX – UX Immersion: Interactions – Medium

A Proven Method For Showing The Value Of Good UX – UX Immersion: Interactions – Medium | Expertiential Design | Scoop.it
How do I convince people in my organization to take user experience seriously? I’ve tried giving brown-bag sessions on the importance of UX, but nothing has happened. I tell them that I’ve never had…
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Megan Miller // A Journey to Service Design // Service Experience Conference 2015

One year ago I set out on a path to become a service designer. In my journey from pixels to product to service, I have developed a deeper understanding of what it…

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Alexis Brantes's curator insight, April 21, 3:28 PM
Megan Miller // A Journey to Service Design // Service Experience Conference 2015
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INSEAD Knowledge: A Framework for Driving #Digital #Transformation |

INSEAD Knowledge: A Framework for Driving #Digital #Transformation | | Expertiential Design | Scoop.it
Leading an organisation’s digital transformation requires simultaneously tackling three questions. With digital disruption no longer a question of “if” but “when”, CEOs are increasingly focused on transforming their organisations to reap the benefits, and meet the challenges brought by the successive waves of technological innovations. Over the last two decades, disruptions have taken various forms:…

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Improving Customer Experience Through Customer Data

Improving Customer Experience Through Customer Data | Expertiential Design | Scoop.it
Customer experience. User experience. Data and analytics. What do these things really have to do with improving the bottom line? Today, more and more companies are realizing that true competitive advantage lies in creating an engaging customer experience — one that is personal, fast, easy, and useful. The only problem: many companies are not quite…

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Introducing “Digital Connectivism”: A New Philosophy for the Digital Society

Introducing “Digital Connectivism”: A New Philosophy for the Digital Society | Expertiential Design | Scoop.it
"We are creating a digital society that is reshaping who we are and how we live. This new dynamic needs a new philosophy as our old business-driven ways don't work... Read all: Introducing "Digital Connectivism": A New Philosophy for the Digital Society

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How to Link the Customer Experience to Value

How to Link the Customer Experience to Value | Expertiential Design | Scoop.it
A well executed customer experience program will bring value. Seeing this value isn't always intuitive. Join McKinsey & Company consultants, Alex Rawson and Joel Maynes as they show how to link value to customer experience to deliver stacked wins.

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5 #Digital #Healthcare Trends That Enhance Medical #UX

5 #Digital #Healthcare Trends That Enhance Medical #UX | Expertiential Design | Scoop.it
Progress isn’t possible without change, and change isn’t possible without innovation. Due to the numerous technological advancements, the digital healthcare industry has drastically improved their user experience standards over the past few years. With various new technologies available, users now have the ability to choose how and when they receive medical consultations, benefiting both the…

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Alexis Brantes's curator insight, April 10, 2:01 PM
5 #Digital #Healthcare Trends That Enhance Medical #UX | @scoopit http://sco.lt/...
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The Difference Between Customization and Personalization

The Difference Between Customization and Personalization | Expertiential Design | Scoop.it
Customization and personalization have long remained two of the most popular buzzwords in the modern development world. People often use these words interchangeably. But there is a difference between…
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#Designthinking for professional #productivity

#Designthinking for professional #productivity | Expertiential Design | Scoop.it
Lee applauds as participant Dalia Ali shares her take-home from the three-day programme. Acquiring design thinking enables individuals to do their jobs better and be more productive.With this in mind, executives from several organisations came together for a three-day Design Thinking Re-bootcamp — a training programme for decision-makers and leaders who drive an organisation’s culture…

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Lessons learned scaling design teams - InVision Blog

Lessons learned scaling design teams - InVision Blog | Expertiential Design | Scoop.it
Aarron Walter on hiring top talent, letting go of your LEGOs, and more.
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5 infographics on the potential of the Internet of Things

5 infographics on the potential of the Internet of Things | Expertiential Design | Scoop.it
These infographics provide a preview of what the burgeoning Internet of Things market has in store for companies and their customers.

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Dan Roberts's curator insight, April 24, 6:04 AM
5 really informative infographics on the IoT - well worth a read...
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INSEAD Knowledge: 11 Leadership Guidelines for the #Digital Age

INSEAD Knowledge: 11 Leadership Guidelines for the #Digital Age | Expertiential Design | Scoop.it
The old ways of running a company won’t cut it in a digital world. Ten years ago, when we would ask senior executives or company directors what “digital” meant to them, their response would usually be something related to social media. Today, it might be apps, Big Data, 3D printing, “the cloud” or another current…

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“I Hate Kanban…” – Hacker Noon

“I Hate Kanban…” – Hacker Noon | Expertiential Design | Scoop.it
I’ve been fascinated by something lately. When given the path to visualize work and make working agreements explicit, so many many organizations balk. Why? Why would we opt against continuous…
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Knowledge@Wharton Why the Best ‘Customer Journeys’ Place #Mobile at the Center #custexp

Knowledge@Wharton Why the Best ‘Customer Journeys’ Place #Mobile at the Center #custexp | Expertiential Design | Scoop.it
Industry leaders are transforming their businesses by making the user experience on mobile devices the center of their marketing strategies, according to this opinion piece by Gopi Kallayil, Google’s chief evangelist for brand marketing and Bhaskar Ramesh, head of industry, consumer packaged goods, India. The automobile industry has long thrived in a world where cars…

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Bain & Company: How #Digital #Technology Supercharges Zero-Based #Redesign

Bain & Company: How #Digital #Technology Supercharges Zero-Based #Redesign | Expertiential Design | Scoop.it
Zero-based budgeting is back, and interest has never been higher. Companies that take this radical approach to budgeting can reawaken their ownership mindset and align resource allocations closer to strategic goals. Some go further, undertaking what we call zero-based redesign (ZBR), a blank-sheet approach that realigns the operating model, reengineers processes and workflows, and unlocks…

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Secrets of design leadership—from Stanley Wood of Spotify - InVision Blog

Secrets of design leadership—from Stanley Wood of Spotify - InVision Blog | Expertiential Design | Scoop.it
Stanley Wood shares what he learned from visiting 20 top companies in the software industry.
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A Field Guide to Digital Transformation – MIT Technology Review

A Field Guide to Digital Transformation – MIT Technology Review | Expertiential Design | Scoop.it
As the saying goes, the future belongs to the fast. But organizations are struggling to innovate and reduce time to market while still keeping IT systems running — often in a cost-constrained environment. The reality is that IT needs to maintain and nurture the systems that run the business while also preparing to innovate and…

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