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Selective Attention and User Experience | UX Magazine

Selective Attention and User Experience: The imperfections of human visual perception and it's effects on...
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from Talking about Customer Experience
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Customer Experience in the Internet of Things

Customer Experience in the Internet of Things | Expertiential Design | Scoop.it

Via Evelyn Weiss
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Olivier Renaudin's curator insight, March 9, 4:44 AM

With every human expected to own some 20 or more connected devices by the year 2020, the Internet of Things (IoT) is a phenomenon brands can’t afford to ignore.

Romain MAZUIR's curator insight, March 9, 4:35 PM

Customer Experience in the Internet of Things #H2MWP

Birgitta Edberg's curator insight, March 29, 3:16 PM

Always easier to understand Customers Experience in infographic.

Rescooped by Michael Allenberg from Organisation Development
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What It Means to Work Here

What It Means to Work Here | Expertiential Design | Scoop.it
The concept of signature experiences grew out of organizational research we’ve conducted during the past five years. Initially, we looked closely at companies with highly engaged employees (as measured by workplace surveys and other tools) and set out to compile a checklist of the common practices these businesses used to foster enthusiastic, committed, mission-aware employees at all levels. Surprisingly, their approaches to talent management varied greatly. For instance, some firms paid well above the mean while others paid below it. Some boasted highly flexible, self-scheduling work groups; others featured more structured, “all hands on deck” environments. The companies’ underlying philosophies about the employer-employee relationship also varied, from paternalistic to hands-off.

The more we looked, the more we realized that the variation in practices was not just noise in the system; it was, in fact, a critical element of the companies’ ability to achieve high levels of employee engagement. These organizations excel at expressing what makes them unique. They know what they are, and it’s not all things to all people.

Via David Hain
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David Hain's curator insight, May 16, 5:11 AM

'Most executives can tell you who will buy their products or services. Few have the same insight into who will buy into the organization’s culture.' ~ Lynda Gratton

Miklos Szilagyi's curator insight, May 17, 5:01 AM

"...You won’t find and keep such individuals simply by aping other companies’ best practices or talent-management moves, however. You need to be able to tell new and prospective hires what it’s like to work at your company, to articulate the values and attributes that make working at your firm unique. You need to provide a “signature experience” that tells the right story about your company. In the process, you’ll empower the people who share your values and enthusiasm for work to self-select into your firm, thereby creating the foundation for highly productive employee-employer relationships..."

Rescooped by Michael Allenberg from CRM, Analytics, IoE, CX, CIM, IT-Business Innovation
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CX Journey™: The Future of Customer Experience

CX Journey™: The Future of Customer Experience | Expertiential Design | Scoop.it
Where is customer experience on its maturity path and where is it heading? In today's post, I share a summary of Bruce Temkin's keynote on Day 2 of the CXPA Insight Exchange, where he outlines 5 Key Trends of Customer Experience.

Via Alama
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Rescooped by Michael Allenberg from UXploration
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Why Designers and Web Developers Must Work Together

Why Designers and Web Developers Must Work Together | Expertiential Design | Scoop.it
It seems like a common sense idea: Designers and developers must work together.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Online Marketing Resources
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A Collection of Inspiring Sitemaps and User Flow Maps

A Collection of Inspiring Sitemaps and User Flow Maps | Expertiential Design | Scoop.it

All websites should start with a good plan. Focussing on the design process first may be common for smaller sites. For larger sites, when user experience is paramount, creating an initial sitemap or user flow map is an effective way...


Via Pedro Da Silva
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Why UX Designers Need to Think like Architects

Why UX Designers Need to Think like Architects | Expertiential Design | Scoop.it

A look at the parallels between architects and user experience designers, and how the latter group can benefit from the work of the former.


Via Mario K. Sakata
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Romain MAZUIR's curator insight, May 11, 5:12 PM

Why UX Designers Need to Think like Architects #H2MWP

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What we mean by meaning: new structural properties of information architecture #ias15

Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minn…

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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5 disciplines of customer experience leaders

5 disciplines of customer experience leaders | Expertiential Design | Scoop.it
Designing experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy. By addressing five key questions, customer experience leaders develop the capabilities to make the design process more effective and more repeatable for new products or new markets.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 24, 7:57 PM

As you look to improve your #customer #experience, make sure you address each question thoroughly:


1. What do we want to stand for in the eyes of our customers?

2. Which handful of actions will generate the most impact with our target customers?

3. How can we use customer feedback to promote learning and behavior change among employees?

4. When we put ourselves in the customer's shoes, what aspects of the experience need to change?

5. How can we anticipate and mitigate the risks, in order to sustain the changes?


Leadership need to have those questions answered:


1. Which groups are the most critical in order to carry out the required changes?

2. How can we equip each group for success?

3. Who can best support and influence the groups?


Share a recent experience within your company undergoing such changes.

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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How Simple Questions Lead to Great Innovations

How Simple Questions Lead to Great Innovations | Expertiential Design | Scoop.it
There is a myth that successful companies begin with grandiose ambitions. The implication is that entrepreneurs should start with megalomaniac goals in order to succeed. To the contrary, my observation is that great companies began by wondering about simple things, and this leads to asking simple questions that beget companies:
Therefore, what? This question arises when you spot or predict a trend and wonder about its consequences. It works like this: “Everyone will have a smartphone with a came

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 22, 12:48 PM

If you had to come up with one keyword when it comes to #innovation, what would you use?


I would start with #Simplicity, share yours.


Sir Richard Branson: “Complexity is your enemy. Any fool can make something complicated. It is hard to keep things simple.”


#CX  In a #Mobile First world, continuous opportunities for improvement.

ProPM Canada's curator insight, April 28, 10:47 AM

Hands-free, integrated car stereos, smart thermostats,...all responses to a need that were simple and logical.

Rescooped by Michael Allenberg from Effective UX Design
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Intention-Focused Design: Applying Perceptual Control Theory to Discover User Intent :: UXmatters

Intention-Focused Design: Applying Perceptual Control Theory to Discover User Intent :: UXmatters | Expertiential Design | Scoop.it

Via Terry Patterson
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Terry Patterson's curator insight, April 19, 4:55 PM

It is common that we take an interest in discovering user behavior in user research. What we may need to pay attention more is the intention for behavior. This article describes in detail this very foundation of intention-focused design based on psychological theories. Good read for those in the user research domain. 

Rescooped by Michael Allenberg from UXploration
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Parallax Scrolling: Engaging Or Annoying?

Parallax Scrolling: Engaging Or Annoying? | Expertiential Design | Scoop.it

Naturally, we decided to test this. We chose two sites that used parallax scrolling to tell a story. Here’s what we discovered.


Via Mario K. Sakata
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Rescooped by Michael Allenberg from UXploration
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What the Apple Watch Means for The Age of Notifications

What the Apple Watch Means for The Age of Notifications - Backchannel - Medium
We’ve gone from portals to feeds to little bulletins on your lock screen. Smart watches will move us to crisis mode. But…

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Effective UX Design
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No More Pogo Sticking: Protect Users from Wasted Clicks

No More Pogo Sticking: Protect Users from Wasted Clicks | Expertiential Design | Scoop.it
Misleading links and omitted information force users to bounce back and forth in a hub-and-spoke pattern, between a routing page and subpages linked from it.

Via Terry Patterson
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Terry Patterson's curator insight, April 14, 11:56 AM

This was a great read! Pay attention to your web analytics, it's not about increasing clicks, it's about increasing engagement and meeting the customers' needs. 

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5 Common misconceptions about Material Design

5 Common misconceptions about Material Design | Expertiential Design | Scoop.it
Material Design is limited by design constraints and guidelines set by Google. Here are 5 Material Design misconceptions that people intend to ignore.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from UXploration
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A Process for Empathetic Product Design

A Process for Empathetic Product Design | Expertiential Design | Scoop.it
It focuses on people rather than technology.

Via Mario K. Sakata
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Romain MAZUIR's curator insight, May 16, 5:26 AM

A Process for Empathetic Product Design #H2MWP

Rescooped by Michael Allenberg from Online Marketing Resources
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SEO Checklist: Never Forget Anything About SEO Ever Again

SEO Checklist: Never Forget Anything About SEO Ever Again | Expertiential Design | Scoop.it

Ever needed a quick SEO checklist to see what else you need or can do with your current SEO campaign? Check this post out & download your free checklist!


Via Pedro Da Silva
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Rescooped by Michael Allenberg from MarketingHits
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Digital Trends for 2015 #Infographic

Digital Trends for 2015 #Infographic | Expertiential Design | Scoop.it
Digital Trends for 2015 [Infographic] - infographic Digital Commerce

Via Brian Yanish - MarketingHits.com
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Romain MAZUIR's curator insight, May 16, 5:24 AM

Digital Trends for 2015 #Infographic

Rescooped by Michael Allenberg from Designing services
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The Amazon-ification of Government, and Why We Need More of #designthinking

The Amazon-ification of Government, and Why We Need More of #designthinking | Expertiential Design | Scoop.it
‘Design thinking’ is revolutionizing retailing, and it could revolutionize the delivery of government services.

Via Fred Zimny
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Rescooped by Michael Allenberg from UX-UI
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The 10 Commandments of User Interface Design | Visual.ly

The 10 Commandments of User Interface Design | Visual.ly | Expertiential Design | Scoop.it
User interface design is more than skin deep. Here's an infographic that sums up the 10 Commandments of User Interface Design quite succinctly.

Via Pedro Costa Neves
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Romain MAZUIR's curator insight, May 4, 3:50 PM

The 10 Commandments of User Interface Design #H2MWP

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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The New DNA Of Customer Experience Value

The New DNA Of Customer Experience Value

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 27, 10:12 PM

Share your thoughts on this new DNA of #Customer #Experience Value


Developed by @CXGAsia

Nina Lappalainen's curator insight, April 29, 1:04 AM

The New DNA Of Customer Experience Value

Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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A Process for Empathetic Product Design

A Process for Empathetic Product Design | Expertiential Design | Scoop.it
It focuses on people rather than technology.

Via yannick grenzinger
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Oana Juncu's curator insight, April 25, 3:42 AM

why would tou think other people think the same way as you do? validating hypothesis is about empathy . the other way around is also true

Rescooped by Michael Allenberg from Online Marketing Resources
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Content Marketing Ideas For Websites - Content Strategy For Links and Traffic

Content Marketing Ideas For Websites - Content Strategy For Links and Traffic | Expertiential Design | Scoop.it

Hundreds of ideas to push your content strategy, learn how content need not just be marketing content, but an integral part of your communication strategy.


Via Pedro Da Silva
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Venkadesh Narayanan's curator insight, April 23, 12:30 AM

http://fhyzics.com/

Louie Cale's curator insight, April 25, 11:00 AM

This is a mega resource of content ideas and strategies. If you're an avid online marketer, you'll love this.

Romain MAZUIR's curator insight, May 4, 3:18 PM

How content need be an integral part of your communication strategy #H2MWP

Rescooped by Michael Allenberg from UXploration
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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | Expertiential Design | Scoop.it
An in-depth look at the digital customer experience.

Via Mario K. Sakata
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Nina Lappalainen's curator insight, April 20, 1:11 AM
The digital customer experience – connecting the dots
Rescooped by Michael Allenberg from Designing services
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Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations

Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations | Expertiential Design | Scoop.it
Action-oriented creative thinking toolkit for services organizations

Via Fred Zimny
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Rescooped by Michael Allenberg from UXploration
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Thinking Like An App Designer

Thinking Like An App Designer | Expertiential Design | Scoop.it

This is where lean UX10 comes in, a way of working in short quick cycles. The approach entails continual iteration on design and development, keeping one single focus in mind: that nothing is certain until users try it out.


Via Mario K. Sakata
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Rescooped by Michael Allenberg from UXploration
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The Future of UX Research: Uncovering the True Emotions of our Users

The Future of UX Research: Uncovering the True Emotions of our Users | Expertiential Design | Scoop.it
User Experience features significant and unique articles dealing with the broad field of user experience.

Via Mario K. Sakata
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