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Lean UX: Getting out of the deliverables business

This is an expanded presentation detailing how to focus on leaner user experience design methods and reducing the amount of deliverables in your work.
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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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Optimizing the digital and social customer experience

Optimizing the digital and social customer experience | UX Design | Scoop.it
An in-depth overview of why and how to improve the digital and social customer experience across and beyond touchpoints.

Via Fred Zimny
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Does #Mobile Payments play a critical role to Mobile #Customer #Journeys?

Does #Mobile Payments play a critical role to Mobile #Customer #Journeys? | UX Design | Scoop.it
On Tuesday, Apple held a special event out in Cupertino where they made major announcements and unveiled the latest additions to their product line for the 2014 holiday season. As Jason Bateman put it: Is there a better day in … Continued

Via Eric_Determined / Eric Silverstein
Michael Allenberg's insight:

The future of #integratedExperiences.

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Eric_Determined / Eric Silverstein's curator insight, September 17, 2:47 PM

Do you agree with  Apple CEO Tim Cook statement?  


"Most people that have worked on [mobile payments] have started by focusing on creating a business model that was centered around their self-interest instead of focusing on the user experience."


@Googlewallet focused on the customer too, but did not win over merchants, which impacts the overall user experience.


Will you be using #ApplePay?

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A Smart Necklace That's Like a Locket for the 21st Century | WIRED

A Smart Necklace That's Like a Locket for the 21st Century | WIRED | UX Design | Scoop.it
One thing quietly unsaid amid all the hubbub over the Apple Watch is that it’s not particularly clear what the device is for. Is it a notification screen? A fancy credit card? A health tracker? It’s all of those things—and that’s a problem, says Jennifer Darmour. “Even though Apple introduced a great platform, it still…
Michael Allenberg's insight:

Absolutely brilliant!!!

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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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How to reach ultimate #Customer #Experience?

In this presentation, Scott Liewehr, founder of Digital Clarity Group, explores going beyond digital marketing to build ultimate customer experiences. Topics c…

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 14, 2:59 PM

Great slideshare from Scott Liewehr.


Two key slides I particularly liked:


#Customer Perceived Experience minus Customer Expected Experience = Customer Satisfaction


#Brands that don't view the consumer empowerment phenomenon as an opportunity will die!


Do you agree with both?

Rescooped by Michael Allenberg from Designing design thinking driven operations
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UX to service design: Applying user centred design sensibilites beyond digital channels

UX to service design: Applying user centred design sensibilites beyond digital channels | UX Design | Scoop.it

Iain recently spoke at UX Australia about the opportunities and challenges of applying user centred design sensibilities beyond the design of just digital things. This is an abridged version of the talk.


Via Fred Zimny
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Rescooped by Michael Allenberg from UXploration
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Strategy & Structure - Doing It Right, And How You'd Know

Given as part of the UXStrat Conference in Boulder, Colorado on September 9, 2014.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Design Revolution
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Why Responsive Web Design Isn’t Enough - Learn A Design

Why Responsive Web Design Isn’t Enough - Learn A Design | UX Design | Scoop.it

“With the amount of people using mobile devices to access content online, many websites have started using responsive web design in order to appeal to the greater needs of their online audience. However, a website that’s responsive to changes in the platform it’s being accessed on simply isn’t enough and web users are looking for… Read More »”


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, September 5, 1:35 AM
SO TRUE, responsive design is MEANS not ENDS. Mobile first requires a healthy rethink of... We'll everything. As we interact in a more social and iterative way our S / R curves. The nature of what we lucky few #Internetmarketers do these days is shifting once again. The #socialmobile web changes the nature! tone and tenor of our interactions. Our customers expect involvement and the ability to interact with US (website creators) and each other (customers).
Lori Wilk's curator insight, September 15, 3:35 PM

This is a must-read article because there are so many elements to be considered in #webdesign 

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Is there a Silver Bullet In #Customer #Experience?

Is there a Silver Bullet In #Customer #Experience? | UX Design | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 2, 3:11 PM

Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey.

Rescooped by Michael Allenberg from UXploration
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Creating a Customer Ecosystem Using Brand Experience Metaphors

Creating a Customer Ecosystem Using Brand Experience Metaphors | UX Design | Scoop.it

There's a growing recognition that we're moving away from B2C and B2B relationships toward simply H2H (Human to Human) relationships. 


Via Mario K. Sakata
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Rescooped by Michael Allenberg from Design Revolution
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Genius Transitions In User Experience Design - Smashing Magazine

Genius Transitions In User Experience Design - Smashing Magazine | UX Design | Scoop.it
This article looks at some examples of interaction design in which smart interaction, defined by subtle animation, gently improves the user experience. We’ll share some lessons drawn from various models and analyze why these simple patterns work so well.

 

 

 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, August 30, 12:08 AM

add your insight...



David Swaddle's curator insight, August 31, 7:28 PM

This article got me thinking. It's about transitions in user interface design with some very nice animated examples.

 

Are the transitions shown here useful in a learning context, or are they merely window dressing that detracts from learnability? Personally, I think that while they look nice the first time, most of these transitions become annoying with time, simply delaying users. Mayer and others have shown how eye-candy can often be detrimental to learning.

 

Is it time for some generous academic to re-evaluate the situation in light of recent UX designs, preferably in a corporate setting? Or, maybe somebody already has and some kind soul could post here and point me in the right direction?

Rescooped by Michael Allenberg from UXploration
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Service Design: Pushing Us Beyond the Familiar

Service Design: Pushing Us Beyond the Familiar | UX Design | Scoop.it

We’re now in a world where digital and non-digital are merging. And we need to be prepared to design in that overall experience.


Via Mario K. Sakata
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Rescooped by Michael Allenberg from UX Motel
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Great UX Ted Talk: How Giant Websites Design for You (and a billion others, too) - UX Motel

Great UX Ted Talk: How Giant Websites Design for You (and a billion others, too) - UX Motel | UX Design | Scoop.it
Enter Now and Check Out a Great UX Ted Talk on How Giant Websites Design For You and a Billion Others, Too on Your Resource For User Experience Information.

Via Megan Wilson
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Megan Wilson's curator insight, August 25, 9:41 AM

I really enjoyed this great #UX Ted Talk- Margaret Gould Stewart of Facebook discusses the challenges of designing on a global scale.

Check it out

Rescooped by Michael Allenberg from Effective UX Design
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A Complete Guide to Crawling Inside Your Customer's Head With Empathy Maps - Copyblogger

A Complete Guide to Crawling Inside Your Customer's Head With Empathy Maps - Copyblogger | UX Design | Scoop.it
Don't start with a product, start with your customer. Improve your business by learning how to use empathy maps to serve your specific audience's needs.

Via Terry Patterson
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Terry Patterson's curator insight, August 23, 11:53 AM

We have many techniques to unveil the user stories, right? However, we make a very shallow effort into really understanding what the users really is experiencing before, during and after coming in contact with our digital product. Empathy maps is one design exercise that forces you to really be in-tune with the users that you're designing for. So, get your research hat on, gather all that feedback and turn it into empathy maps that you can use as you build your user stories. 

Fred Zimny's curator insight, August 24, 3:32 AM

Not a complete but a competent overview about #empathy

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The UX App That's Driving Design Everywhere, From Airbnb to Zappos | WIRED

The UX App That's Driving Design Everywhere, From Airbnb to Zappos | WIRED | UX Design | Scoop.it
Clark Valberg envisioned a tool that would allow multiple stakeholders to weigh in during the crucial design phase, rather than griping after the fact.
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Rescooped by Michael Allenberg from UXploration
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UX Maturity Model: From Usable to Delightful

UX Maturity Model: From Usable to Delightful | UX Design | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Design Revolution
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10 Top Flat Webdesigns Inspire

10 Top Flat Webdesigns Inspire | UX Design | Scoop.it

Great examples of flat webdesigns. Flat looks better as responsive design another way of saying it looks better on phones and pads. My faves here are the doesn't seem flat Beagle Ship and the Boldial WP theme.

 


Via Martin (Marty) Smith
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Rescooped by Michael Allenberg from UXploration
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Simplicity, It’s Complicated

Simplicity, It’s Complicated | UX Design | Scoop.it

The goal is not simplicity for its own sake. Simplicity is only a means to an end. The goal is ease.


Via Mario K. Sakata
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likeyoumeanit's curator insight, September 13, 1:54 PM
Simplify rectify solidify
Rescooped by Michael Allenberg from Web Developer & Design Graphics
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Deconstructing 3 web UI patterns from today’s hottest companies

Deconstructing 3 web UI patterns from today’s hottest companies | UX Design | Scoop.it
Check out the hottest web UI patterns used by Pinterest, Facebook, Twitter, Kickstarter, AirBnB, Tinder, and more.

Via Jakarta Web Developer
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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The role of mindset in user centred design

Overview Mindset is something that affects how we approach the methods and tools availa…


Via Fred Zimny
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Fred Zimny's curator insight, September 6, 1:47 PM
Mindset of a group has to be diversified
Rescooped by Michael Allenberg from UXploration
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The Value of Customer Experience, Quantified

The Value of Customer Experience, Quantified | UX Design | Scoop.it

It’s time to stop the philosophical debate about whether investing in the experience of your customers is the right business decision. This isn’t a question of beliefs — it’s a question about the behavior of your customers. Connect the right data, and not only is it possible to quantify the impact of the difference between delivering a great experience and delivering a poor one — but it will demonstrate to everyone in your organization just how big that impact can be.


Via Mario K. Sakata
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Rescooped by Michael Allenberg from MarketingHits
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How are mobile consumers transforming travel? #Infographic

How are mobile consumers transforming travel? #Infographic | UX Design | Scoop.it
Around 30 million people are hunting for travel content every month, exclusively on mobile, according to new research from Somo.

Via Brian Yanish - MarketingHits.com
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Fred Zimny's curator insight, September 2, 12:08 AM

So glad things changed that fast and that good

Rescooped by Michael Allenberg from Designing design thinking driven operations
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Service Design Global Conference 2014 - Registration

Service Design Global Conference 2014 - Registration | UX Design | Scoop.it
Reserve your place!  Don’t miss the chance to save your place at the 7th Service Design Global Conference!  500 service designers, innovators and business leaders from across the globe will attend the Conference.

Via Fred Zimny
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Rescooped by Michael Allenberg from Online Marketing Resources
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Do Customer Interviews Even If You Don't Think You Need To

Do Customer Interviews Even If You Don't Think You Need To | UX Design | Scoop.it

You might think you know your product best when it's a problem you're solving for yourself. But it doesn't hurt to learn more about your customers.


Via Pedro Da Silva
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Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine

The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine | UX Design | Scoop.it

As consumer UX underwent a renaissance over the last decade, enterprise software stagnated with a design sensibility from the dial-up era.

Usability—much less beauty—was never a priority for business software. All that mattered was that large and complex applications worked. What’s the point of tweaking and beautifying when basic functionality is challenging enough and all of your competitors are equally sub par?

The point is users. Not yesterday’s users who eventually adapted to whatever complex software product you put in front of them. Those users are retiring. I’m talking about millennial workers who know better than to settle for unwieldy, confusing applications that only make their jobs harder.


Via yannick grenzinger
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Fred Zimny's curator insight, August 23, 10:17 AM

True for profit institutions, but i 'm not quite for non-profit, education and healthcare

Rescooped by Michael Allenberg from Design Revolution
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What Waiting Tables Taught Me About Designing Better Websites w/ UX Design

What Waiting Tables Taught Me About Designing Better Websites w/ UX Design | UX Design | Scoop.it
What do waiting tables and UX design have in common? One UX director weighs in on how we can learn how to handle design problems from the physical world.

 

 

 


Via Martin (Marty) Smith
Michael Allenberg's insight:

Excellent take on life Experiences... Trust me, I know.

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Martin (Marty) Smith's curator insight, August 25, 1:07 AM

Waiting tables is great training for many professions. Waiting, or serving people, teaches many important skills such as listening, being nice and being careful. In this excellent How Design post a UX (User Experience) designer talks about lessons learned waiting tables that help him design better websites.