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Free Wireframing Kits, UI Design Kits, PDFs and Resources - Smashing Magazine - StumbleUpon

Delicious: Free Wireframing Kits, UI Design Kits, PDFs and Resources - Smashing Magazine - StumbleUpon: http://t.co/qn1d4BAd [UX popular]...
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Why Product Thinking is the next big thing in UX Design

Why Product Thinking is the next big thing in UX Design | Expertiential Design | Scoop.it
Life’s too short to build something nobody wants…
Michael Allenberg's insight:

This is an excellent piece about integrating holistic design thinking with thoughtful product design. Best quote in the whole piece - "Products become meaningful when the provided solution fits the uncovered problem."

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Romain MAZUIR's curator insight, July 15, 4:13 PM

Why Product Thinking is the next big thing in UX Design #H2MWP

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Designing with Analytics

Designing with Analytics | Expertiential Design | Scoop.it

The best thing about analytics is that they can show us what people do on their own. The worst thing is that analytics don’t tell us much about context, motivations, and intent.


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Always Be Curious

Always Be Curious | Expertiential Design | Scoop.it
Remember when your kids were little and they asked a zillion questions? What? Why? How? When? It’s amazing how direct and focused (and persistent) children can be when they’re learning about their environment. Their curiosity is insatiable, and this is a good thing! In fact, I think children have a lot to teach us when we’re building business relationships and learning about our business environments. We need to be more curious—ask more questions—be more persistent. We tend to be more introspect

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Gary Williams's curator insight, July 16, 4:19 AM

Curiosity is one of the most important traits of all good salespeople. Be interested before trying to be interesting!

Andria Younger's curator insight, July 16, 9:51 AM

As a mom of a 6 yrs old and to those who have children, I know you can totally relate to this.  

Dr Jody L Roubanis's curator insight, July 16, 4:00 PM

Having inquisitive friends helps us keep that curious perspective and interest in always learning.

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Customer Experience for the Future: Context is King!

Customer Experience for the Future: Context is King! | Expertiential Design | Scoop.it
Every job exists thanks to customer funding. As Peter Drucker said, “The customer is the foundation of a business, and keeps it in existence.” And as Dr. Deming said, “What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does.”  But how many …

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Eric_Determined / Eric Silverstein's curator insight, July 11, 5:12 PM

If Content is King, Context is GOD - @Garyvee

 

As Dr. Deming said, “What everyone in a company does can be reduced to one of two functions: to serve the #customer or serve someone who does.”  But how many employees in your organization see their job this way? And how many managerial decisions respect these truths?

 

See the difference below:

 

1. “Every company needs an accounts receivable function, so my job is to receive payment as early and often as possible so our books look good.”

2. “As a corporate lawyer, my job is to protect the company from risks.”

3. “On the manufacturing line, my job is to produce product according to our deadlines.”

4. “In engineering, my job is to design products better and faster than our competitors do.”

5. “In marketing/sales/service, my job is to maximize revenue before month-end, every month.”

6. “In customer experience management, my job is to maximize our index (e.g. #NPS) scores.”

 

Breakdown the silos, Think of the synergies possible by creating a common rallying point for every job: we do our work so that customers will choose our company for their next purchases. If so, the new logic will be:


1. “Every customer needs to pay for what they buy, so my job in accounts receivable is to make that process as easy and nice as possible, helping customers want to pay our company.”

2. “As a corporate lawyer, my job is to help the company operate as smoothly as possible for customers’ long-term well-being.”

3. “On the manufacturing line, my job is to produce product that meets customers’ standards of quality and timeliness.”

4. “In engineering, my job is to design products that help customers achieve their goals through us better than through any other source.”

5. “In marketing/sales/service, my job is to sync my processes and communications to maximize customers’ inclination to buy more, and more often, from us.”

6. “In customer experience management, my job is to guide the company in preventing hassles for customers and in maximizing value to customers.”

Donn DeBoard's curator insight, July 13, 10:17 PM

Great insights! Serving your customer by making every interaction and touch point easy and simple is key to building good relationships.

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The 4 Essential UX Documents Every Designer Needs

The 4 Essential UX Documents Every Designer Needs | Expertiential Design | Scoop.it

When it comes to UX documentation, wireframes and prototypes are certainly among the most important.


Via Mario K. Sakata
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Romain MAZUIR's curator insight, July 15, 4:38 PM

The 4 Essential UX Documents Every Designer Needs #H2MWP

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What Apple, Lending Club, and AirBnB Know About Collaborating with Customers

What Apple, Lending Club, and AirBnB Know About Collaborating with Customers | Expertiential Design | Scoop.it

The idea of “co-creating” with customers has been circulating for years, but until recently few companies effectively exploited its power or understood its contribution to the bottom line. True, customers can customize their M&Ms, build their own bikes with Trek Project One, create unique doors for their home at Jen-Weld, and design their own Nike running shoes. But these co-creation models produce only one-off physical goods, and none represents a fundamental shift in how these companies create value; they’re peripheral to the core business.


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What’s Your Customer Experience Strategy?

What’s Your Customer Experience Strategy? | Expertiential Design | Scoop.it
Image courtesy of AnnaRachel1 What is a customer experience strategy? Have you laid the groundwork for a successful execution? Let’s start by defining “customer experience strategy.”…

Via Mario K. Sakata
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Romain MAZUIR's curator insight, July 6, 4:46 PM

What’s Your Customer Experience Strategy? #H2MWP

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Should you promote the benefit of your brand or the feature?

Should you promote the benefit of your brand or the feature? | Expertiential Design | Scoop.it
A product benefit is an abstract claim that might not resonate with a consumer, writes Al Ries. A killer product feature, on the other hand, is gold.

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Eric_Determined / Eric Silverstein's curator insight, July 2, 9:13 PM

Should you promote the benefit of your brand or the feature?

As Ted Levitt said, "People don't want a quarter-inch drill. They want a quarter-inch hole."

Al Ries shares great examples across multiple brands, from BMW to Burger King, Dove to Geox shoes.

You need to be memorable and establish the right emotional connection.

With visuals worth a thousand words, which brand does it well, or poorly?


The best customer experience is about removing all frictions and making it easy for customers. Should brand messaging be simplified? As Al Ries recommends, "bring your ideas down to earth".

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Why digital transformation is so difficult to achieve

Why digital transformation is so difficult to achieve | Expertiential Design | Scoop.it
Concept of minimum viable product can really help scale the digital business, and speed and flexibility matter above all else

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Jean-Marie Grange's curator insight, July 7, 5:50 PM

Changing the way a company is doing business is not that easy...

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The next design trend is one that eliminates all choices

The next design trend is one that eliminates all choices | Expertiential Design | Scoop.it
Freedom from the hundreds of "micro decisions" that clog our brains.

Via Mario K. Sakata
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Roberto Nocera's curator insight, June 29, 6:23 AM

Do you agree?

Romain MAZUIR's curator insight, July 6, 3:55 PM

The next design trend is one that eliminates all choices #H2MWP

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App engagement is the new customer experience!

App engagement is the new customer experience! | Expertiential Design | Scoop.it
So what's new? Mobile marketing automation.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, June 23, 7:54 PM

"In 2014 - 1 trillion push notifications were sent! But with turn-off rates approaching 60 percent, developers are having to dig deeper to reach users who already have their apps.


The challenge, of course, is that #app developers are continually pushing two heavy boulders up the mountain of mobile success: user acquisition and #mobile #engagement.


Get users and you have a shot at engaging them. Engage them and you have a shot at monetizing them. Monetize them, and you might be the new king of the new hill.


The reality is that as a result of our massive and rapid shift to mobile as the default way of interacting with the world, understanding and engaging customers via mobile is rapidly becoming the forefront of #customer #experience for both tiny mobile-only startups and massive 100-year-old enterprises — more so than email, phone, or in-person experiences."


How about the power of #social #media - not only can it drive engagement, but also facilitate new users, do you agree?


[url=/u/2435257 x-already-notified=1]SNAPCIOUS[/url] we enabled existing branded apps to automatically become social across 10 social and messaging networks leveraging visual #gamification.

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Welcome to Project Soli - YouTube

Project Soli is developing a new interaction sensor using radar technology. The sensor can track sub-millimeter motions at high speed and accuracy. It fits o...

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Why ‘Assistant-As-App’ Might Be the Next Big Tech Trend

Why ‘Assistant-As-App’ Might Be the Next Big Tech Trend | Expertiential Design | Scoop.it
Whenever I feel uncomfortable writing about a topic, that’s when I know I should write about it. So here goes. This article is about how a new way of designing apps changed my life. But to explain the power of this trend, I need to tell you about poop. That’s the uncomfortable part.For the past five years or so, I’ve struggled with intestinal discomfort. (I’ll spare you the gory details.) I spent countless hours crawling the web searching for a possible diagnosis and tried dozens of different re
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The secret to being creative

The secret to being creative | Expertiential Design | Scoop.it
It’s easy to look at any famous creative person and think they’re naturally creative. It’s easy to assume their work just appeared and didn’t take hours/months/years of painstaking dedication. Much like the idea of ‘overnight success’, creativity is viewed as something that just happens.

Via Mario K. Sakata
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Romain MAZUIR's curator insight, July 15, 5:10 PM

The secret to being creative #H2MWP

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Designing Data-Driven Interfaces

Designing Data-Driven Interfaces - Truth Labs - Medium
Telling the story of your data

Via Mario K. Sakata
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Romain MAZUIR's curator insight, July 15, 4:53 PM

Designing Data-Driven Interfaces #H2MWP

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Customer Experience for the Future: 5 Keys

Customer Experience for the Future: 5 Keys | Expertiential Design | Scoop.it
every job has a stewardship to customers’ well-being. If not, why fund it?

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Eric_Determined / Eric Silverstein's curator insight, July 11, 4:48 PM

Every job and function in your organization has a stewardship to customers’ well-being. If not, why fund it? 

 

Lynn shares 5 key areas to #customer #experience future:


1. Context

2. Outside-In

3. Patterns

4. Collaboration

5. Momentum


Tomorrow, more details on Context...

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Are You Ready to Give Your Customers an Omni-Channel Experience?

Are You Ready to Give Your Customers an Omni-Channel Experience? | Expertiential Design | Scoop.it

Five questions to answer when building your omni-channel customer experience.


Via Mario K. Sakata
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Romain MAZUIR's curator insight, July 6, 4:41 PM

Are You Ready to Give Your Customers an Omni-Channel Experience? #H2MWP

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The 10 Most Important Work Skills in 2020

The 10 Most Important Work Skills in 2020 | Expertiential Design | Scoop.it
A look at the 10 most important work skills for the future.

Via Felix Jacomino
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Corinne Chauffrut Werner 's curator insight, July 7, 3:51 AM

Etes vous prêt pour demain ?

Jean-Guy Frenette's curator insight, July 7, 8:35 AM

PDGLead

Lucia Red's curator insight, July 10, 7:18 AM

Very enlightening!

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The Customer Gap - Future Of Customer Interactions

Marketing is moving from a market creation tool to a customer interface tool. This means: Taking ownership of the customer in the company and implementing this…

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Eric_Determined / Eric Silverstein's curator insight, July 3, 4:31 PM

Lessons from brands such as BMW, 7-Eleven and others, remind everyone the importance of engaging your customers, in order to keep pace with not only their interest and desires, but also what is impacting them in their lives, new technologies, etc...


Share your experience of a brand that has evolved, creates engaging experiences, then share one that has failed you over time.

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The Customer Experience Portfolio

The Customer Experience Portfolio | Expertiential Design | Scoop.it
By Jennifer Rice Who are your priority customers and how do you serve them? Classic brand and customer experience theory says to focus on the “best fit customer” to drive relevance, yet it is rare to find a case where pleasing only one customer type can help achieve your goals. Case [...]

Via Mario K. Sakata
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The Internet of Things Changes the Company-Customer Relationship

The Internet of Things Changes the Company-Customer Relationship | Expertiential Design | Scoop.it
It’s reshaping how we think of service.

Via Fred Zimny
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Frog Creates An Open-Source Guide To Design Thinking

How do you teach youngsters in the developing world how to work together to tackle tough problems in their own communities? Frogs free Collective...

Via Mario K. Sakata
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The 22 Rules of UX

The 22 Rules of UX - ThoughtWorks | Featured Insights - Medium
By Valeria Spirovski

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Romain MAZUIR's curator insight, June 26, 3:22 AM

The 22 Rules of UX #H2MWP

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10 Best User Experience Testing Tools - Free Web Tutorials

10 Best User Experience Testing Tools - Free Web Tutorials | Expertiential Design | Scoop.it
Here are 10 User Experience Testing Tools that will help you gain insight into what you can do and win your users' hearts, minds, and business.
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Romain MAZUIR's curator insight, June 26, 3:35 AM

10 Best User Experience Testing Tools - Free Web Tutorials #H2MWP