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IXD Sessions

IXD Sessions | UX Design | Scoop.it
Interaction Design talks in Singapore exploring product design, UX & UI design and related topics (RT @extrathought: Donald Lim from @savantdegrees will be talking at the next IXD Session - "UX For Lean Products".)...
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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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Optimizing the digital and social customer experience

Optimizing the digital and social customer experience | UX Design | Scoop.it
An in-depth overview of why and how to improve the digital and social customer experience across and beyond touchpoints.

Via Fred Zimny
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Rescooped by Michael Allenberg from UXploration
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The Rise of the Phablet: Designing for Larger Phones

The Rise of the Phablet: Designing for Larger Phones | UX Design | Scoop.it

“Since Samsung created the large-phone market with their Galaxy Note line, people have called these devices phablets because they fill the size gap between traditional mobile phones and small tablets.” - See more at: http://www.uxmatters.com/mt/archives/2014/11/the-rise-of-the-phablet-designing-for-larger-phones.php#sthash.jlZMuCwd.dpuf


Via Mario K. Sakata
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Finding New Solutions in Old Philosophy | UX Booth

Finding New Solutions in Old Philosophy | UX Booth | UX Design | Scoop.it

In short, although philosophy cannot provide an algorithm for solving every design problem, it can contribute to UX design. Practitioners can channel the abstractions presented by philosophy into practical principles for real world design.


Via Mario K. Sakata
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Good Design is About Process, not Product

Good Design is About Process, not Product | UX Design | Scoop.it
A designer’s process determines the difference between mediocre and great work. Natural talent and training aren’t substitutes for good design habits. The right process can cover many shortcomings of...

Via Mario K. Sakata
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Fred Zimny's curator insight, November 6, 11:49 PM

Not product, but service is it not?

Rescooped by Michael Allenberg from User Experience - People first
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LukeW | Designing for Large Screen Smartphones

LukeW | Designing for Large Screen Smartphones | UX Design | Scoop.it
LukeW Ideation + Design provides resources for mobile and Web product design and strategy including presentations, workshops, articles, books and more on usability, interaction design and visual design.

Via UX Goeroe
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Rescooped by Michael Allenberg from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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Wearable sensor market to expand sevenfold in five years

Wearable sensor market to expand sevenfold in five years | UX Design | Scoop.it

need to desiDriven by rising demand for fitness and health monitoring features as well as by improved user interfaces, shipments of sensors used in wearable electronic devices will rise by a factor of seven from 2013 through 2019, according to IHS Technology....


Via Alama
Michael Allenberg's insight:

We need to design our Experiences to be ubiquitous with the world around us and the world within us... #integratedExperiences

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Lee SCHLENKER's curator insight, October 30, 4:20 AM

According to IHS, the average wearable device shipped in 2019 will incorporate 4.1 sensor elements, up from 1.4 in 2013.

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Does your #Mobile Strategy match your #Customer behavior?

Does your #Mobile Strategy match your #Customer behavior? | UX Design | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, October 28, 1:57 AM

@Forrester report states that only 59% of marketers understand their customers #mobile usage and attitudes.


What do you attribute to be the cause for this lack of understanding?


Is it the need for more advanced #analytics tools to understand customers’ actions so the experience can be optimized?


You should start with a clear customer journey map, in order to define the different touch points and how your customer engages at each point through his/her journey with your brand.

 

Share a recent positive mobile experience or a negative one.


Looking forward to your stories!

Rescooped by Michael Allenberg from Designing design thinking driven operations
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What’s the Next Evolution in Customer Relations? Meet the Customer Experience Team [INFOGRAPHIC]

What’s the Next Evolution in Customer Relations? Meet the Customer Experience Team [INFOGRAPHIC] | UX Design | Scoop.it
Since the Customer Service team is often the sole representative of brands on social media, product feedback or sales opportunities are often left unattended.

Via Fred Zimny
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Rescooped by Michael Allenberg from Tech and Other Things
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User Interface Engineering- Best Practices - UX Motel

User Interface Engineering- Best Practices - UX Motel | UX Design | Scoop.it
Enter Now and Discover the Best Practices in User Interface Engineering on the Number One Resource for User Experience Information, News, and Articles.

Via Megan Wilson
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Megan Wilson's curator insight, October 22, 10:08 AM

Modern software users anticipate style as well as essence; a call that has compelled developers to embrace best user interface engineering techniques.

In my latest article I breakdown the #UI engineering techniques you need to know. Check it out here.

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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What is #customer #experience and how do you measure it?

What is #customer #experience and how do you measure it? | UX Design | Scoop.it
Can you even measure it? Taken at face value, customer experience (CX) seems like a rather intangible term, one that you'd think could only be referred to anecdotally.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, October 21, 3:15 AM

"In measuring #customer #experience, you’re no longer just measuring the impact of key touchpoints in the #journey, you're measuring the actual #relationship between your company and the customer, and this can indeed be an entirely emotion based connection."


Do you agree with the above?

Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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Intertwingled: Information Changes Everything :: UXmatters

Intertwingled: Information Changes Everything :: UXmatters | UX Design | Scoop.it

“Culture is a powerful, hidden force, highly resistant to change. That’s why, to make systems better, we must start by mapping culture."


Via yannick grenzinger
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Rescooped by Michael Allenberg from UX-UI
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How To Design Interfaces from a User Experience Perspective | Trends

How To Design Interfaces from a User Experience Perspective | Trends | UX Design | Scoop.it
Crafting a usable interface is all about focusing on the users. These tips should help web and mobile designers create flexible and simpler user experiences.

Via Pedro Costa Neves
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The Architecture of Understanding

Slides from Peter Morville's keynote at NUX3 in Manchester, England.
Michael Allenberg's insight:

The Master of Information Architecture...

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Rescooped by Michael Allenberg from UXploration
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How Google's Material Design is changing things

How Google's Material Design is changing things | UX Design | Scoop.it
  During Apple’s recent conference we were introduced to Yosemite and their decision to move further forward in their flat design 2.0 direction. Having caught ear of the trend earlier on and seeing Microsoft’s success with it over multiple platforms, Apple took it and made it very much their own, introducing opaque windows, clever little …

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Do We Care About #Brands?

Do We Care About #Brands? | UX Design | Scoop.it
Most people worldwide would not care if more than 73% of brands disappeared tomorrow. Can people care about brands? If the answer is yes, then what are companies doing wrong?

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, November 7, 2:07 PM

According to a survey, most people would not care if 73% of the brands would disappear!?


Share your latest experience on what your favorite brands are doing to earn your Loyalty, and ultimately your Advocacy?


It does start with earning your #trust.


Great insight @annettefranz @SDLjames with strong value connections @TOMS @USAA



Fred Zimny's curator insight, November 8, 12:20 AM

Focus on encounters and experiences in stead of managing relations.

Ahmed Alkandari's curator insight, November 15, 9:01 PM

"Most people worldwide would not care if more than 73% of brand disappeared." So, are companies wasting their money on advertisements and marketing; since, most people won't care about weather the brand will disappeared or not?! People who have brand loyalty are supposed to care if the brand they are loyal to will be available or not on the future. Also would these people considered faithful to their brand if they don't care?

What are brands might been doing wrong with customers?

don't focus on the customersare not providing value relative to priceare not providing value relative to the competition/alternativeshave broken customers' trustdon't deliver on their promisesdon't care about customersdon't meet customer expectationsare not innovative (think "same old same old")deliver a fragmented or poor experience

With all of these point, the relationship between them and their customers will be broken. Therefore, companies should focus more on their customers and design a good customer experience. Companies shouldn't only care about making money, they should also care and focus about being a part of something that matters to people and mean something to them.

 

Most of the article was asking questions and some questions didn't have answers in the article, they are open for general thinking and answering. It's interesting about how most people won't care if a brand disappeared on the future; for me I would! Of course life won't stop and new brands will enter the market. However, Some brands people got used to it and can's change that easily; the example of Apple. I also found it important about what they mentioned for customers relationship with the company. In my opinion, companies that focuses more on their relationship with their customers and making sure to build an experience with their customers are more successful than companies that focusses on making profits and increase their revenue. I a customer became loyal to a company and he had an experience with that company, he won't mind paying more on that company's goods. The reason is that the company had built a trust and an experience to that customer so he will be faithful and he would care about the brand and the company.

Rescooped by Michael Allenberg from Design Revolution
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Future Of Web Design: End Of Boxes & Borders via @HaikuDeck

Future Of Web Design: End Of Boxes & Borders via @HaikuDeck | UX Design | Scoop.it

Web Design
Cha Cha Changes are ahead for web design. Our social / mobile / connected world is blowing up our wireframes. and that's a good thing.


Via Martin (Marty) Smith
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Rescooped by Michael Allenberg from UXploration
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Beyond Responsive and Adaptive: Introducing "Adjustive" Web Design

Beyond Responsive and Adaptive: Introducing "Adjustive" Web Design | UX Design | Scoop.it
As technology continues to advance, we need to keep up by optimizing the way we display content. A new concept to help you do just that is "adjustive" Web design.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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4 Pillars of #Customer Empowerment

4 Pillars of #Customer Empowerment | UX Design | Scoop.it
Abandon the linear shopping experience. When the internet was commercialized in the '90s, some executive established the convention of bifurcating promotional efforts. "Marketing" was in charge of driving physical sales. "E-commerce" was in charge of driving digital sales. It was a bad idea then. It's a worse idea today. The reason: Consumers don't shop by channel. They just shop and jump between "omni-channels" as needed. In an omni-channel business, a customer is treated as a single buyer, no matter in which channel he or she is transacting. To become an omni-channel business, companies must forge new lines of communication among business functions and technology applications. Instead of operating as separate business units, departments need to collaborate more or even merge to better engage the new consumer.
Respect customers as individuals. Depending on time, place and channel, customers expect the shopping experience to reflect their immediate circumstance and persona. For example, think of the busy worker with time constraints during the day but greater availability on the weekend who demands different kinds of interactions. The same customer may want to interact differently with a brand on the way home from work versus a weekend morning on the way to the gym. Few companies, however, consider this level of technographic detail when profiling customers. Without it, however, companies cannot optimize their customer interactions; for instance, sending e-mail promotions to customers who instead prefer text messages.
Define your omni-channel goals. Understandably, the rise of the new consumer has caught many companies off guard. Consequently, some pivot prematurely without first determining their business goals and priorities. When asked why they recently launched a multimillion-dollar omni-channel, one company responded, "Everyone else is doing it, so we have to, too." While a company might get lucky without meaningful strategy, it's not a chance worth taking. Businesses need to establish what they are trying to accomplish—gain market share, boost customer acquisitions, drive more value from existing customers, attract more digital traffic, improve online conversion, etc.—and then align their initiatives with those goals. Otherwise, said companies will end up with capabilities that may have minimal, if not zero, impact towards their goals.
Prioritize your touchpoints. After abandoning linear shopping, adopting technographic profiles and prioritizing business goals, omni-channel companies can begin to employ proven touchpoint tactics. These include mobile technologies such as apps and near-field communications. Social platforms that go beyond "likes" and include zeitgeist monitoring, dialog participation and alerting customers to recent purchases made by their peers. It also includes smart Web sites that sell more with virtual showrooms and congruent brick-and-mortar experiences, personalized offers and visionary sales associates who help the customer do their homework, including matching a competitor's price, checking nearby inventory, arranging home delivery or otherwise serving the shopper in a way that isn't available elsewhere. The goal is choosing tactics that prioritize business value.

Via Eric_Determined / Eric Silverstein
Michael Allenberg's insight:

A good Experience Designer will seamlessly integrate his designs into the overall Customer Journey, accounting for the pleasantries and pit-falls of the other platforms that he crosses paths with...

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Eric_Determined / Eric Silverstein's curator insight, October 26, 4:46 PM

Cognizant recognizes the challenges business face in connecting with their consumers. It's time to empower your customers in order to connect and deliver a better brand experience across all channels.


1) Abandon the linear shopping experience.

2) Respect customers as individuals.

3) Define your omni-channel goals.

4) Prioritize your touch points.


While everyone understand the importance to have an omni-channel experience, it starts with setting up clear goals and strategy based on your customer journey.


It's not about what you think your brand, product or service is, but what your customer perceives or experiences it to be. 

Rescooped by Michael Allenberg from UXploration
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Social Proof in the User Experience

Social Proof in the User Experience | UX Design | Scoop.it
People are guided by other people’s behavior, so we can represent the actions, beliefs, and advice of the crowd in a design to influence users.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Customer Experience Best Practices & Issues
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What is customer experience and how do you measure it? - Econsultancy (blog)

What is customer experience and how do you measure it? - Econsultancy (blog) | UX Design | Scoop.it
Can you even measure it? Taken at face value, customer experience (CX) seems like a rather intangible term, one that you'd think could only be referred to anecdotally.

Via beyondthearc
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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CXtra Teaser | the Impact of Customer Experience on Telco - YouTube

• CXtra is a jargon-free 3-part series of animations discussing the impact of Customer Experience (CX) on business. • The first in this series, to be release...

Via Fred Zimny
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Rescooped by Michael Allenberg from UXploration
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How to Conduct A Content Audit

How to Conduct A Content Audit | UX Design | Scoop.it
You can't undertake a redesign of a content-heavy site without a Content Audit. Donna Spencer shows you how to conduct a Content Audit in this sketch video.

Via Mario K. Sakata
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Use it or lose it: How to put your customer journey map to good use | MyCustomer

Use it or lose it: How to put your customer journey map to good use | MyCustomer | UX Design | Scoop.it

Once you've completed your map, how do you use it?


Via Fred Zimny
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Laila Bröcker's curator insight, October 19, 4:30 AM

Clear insight to customer map.

Rescooped by Michael Allenberg from Design Revolution
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Best-Designed Mobile Apps via @Quora

Best-Designed Mobile Apps via @Quora | UX Design | Scoop.it

Best Mobile App Design
Mobile apps are great web design teachers. Flat, clean and simple are mobile design trends any web design can benefit from. This excellent Quora thread shares powerful mobile app design best in class. Our favorite Pattern.dk.  


Via Martin (Marty) Smith
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