Expertiential Design
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Wireframes Magazine » Personal Pattern Books

Wireframes Magazine » Personal Pattern Books | Expertiential Design | Scoop.it
Wireframes Magazine is an on-line resource about design documentation samples for information architects, interaction designers and user experience professionals.
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Milton Glaser - "10 Things I Have Learned"

Milton Glaser is one of the best known graphic designers in the world. This essay summarizes his ten principles on how to live. Make sure to read "How you live changes your brain" (#7) and "Doubt is better than certainty" (#8).
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Translating UX Goals into Analytics Measurement Plans

Focus on UX goals to drive analytics measurement plans, rather than tracking superficial metrics. Identify the design’s core goal to meaningfully measure it.
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UI Motion: A Beautiful Problem Solver to Improve UX

The answer is simple, because motion supports the essence of real-time interaction. It creates the same emotional benefits like when people interact with a physical object in real life. For sure, the…
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Michael Boysen : If you can’t identify an exit strategy, you can’t identify your market

Michael Boysen : If you can’t identify an exit strategy, you can’t identify your market | Expertiential Design | Scoop.it
Hypothesis: A product or service innovator can determine the best market opportunity, the optimal growth path, and/or an exit strategy before they build their product To begin, this is one of those touchy subjects because everyone involved in this world is pretty smart, and has an opinion. Some are personally very successful — e.g. venture capitalists…

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Michael Allenberg's insight:
This is so true! A must read for entrepreneurs!
 
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All the slides (and more) from the 2017 IA Summit – IA Summit #ias18 – Medium

All the slides (and more) from the 2017 IA Summit – IA Summit #ias18 – Medium | Expertiential Design | Scoop.it
The 2017 Information Architecture Summit was held in Vancouver, British Columbia, Canada from March 22–26, 2017. We’ve curated links to session slides and notes, posters from the poster session, and…
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What UX Design is All About : The UX of a Banana - WalkMe Blog

What UX Design is All About : The UX of a Banana - WalkMe Blog | Expertiential Design | Scoop.it
UX can be difficult to convey. Using a fruity example, we peel apart user experience in a way that is easy to understand. Introducing "Banana UX".

Via Megan Wilson
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Adweek: What #Marketers Can Learn About #Chatbots From Pros That Have Seen Early Success

Adweek: What #Marketers Can Learn About #Chatbots From Pros That Have Seen Early Success | Expertiential Design | Scoop.it
Since Facebook and Kik debuted their chatbot channels last year, thousands of bots have been built by brands, media companies and developers on the platforms, with more expected in 2017. (Just last week, Facebook unveiled its Messenger 2.0, with brands like Subway, Aeromexico and Food Network coming onboard.) However, while bots might seem like just…

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Rise of the UX Writer

Rise of the UX Writer | Expertiential Design | Scoop.it
Right now is a very interesting time to be a copywriter in the UK. As an industry, copywriting seems to be going through something of an identity crisis. On the one hand, you have the copywriting old guard: extremely skilled and experienced craftspeople who cut their teeth in the Golden Age of Advertising or have followed in the footsteps of... Read More →
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How We Write Proposals in My Design Studio – A List Apart Sidebar – Medium

How We Write Proposals in My Design Studio – A List Apart Sidebar – Medium | Expertiential Design | Scoop.it
AS THE HEAD of a newish design studio, I spend a fair amount of time writing proposals. And here’s how I like to do it. I do it like a conversation, and that’s how we start: with phone calls and…
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Storyboarding in UX Design – UX Planet

Storyboarding in UX Design – UX Planet | Expertiential Design | Scoop.it
In user experience design we’re familiar with user research techniques like workshops and interviews. We synthesise our research into user stories and process flows. We communicate our thinking and…
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5 Books for Rethinking Our #Relationship With #Technology

5 Books for Rethinking Our #Relationship With #Technology | Expertiential Design | Scoop.it
Twenty years ago, the thought of being able to send each other pictures across this thing called The internet seemed almost incomprehensible. In fact, there is a family video somewhere of my dad and his two brothers sitting down in front of their brand new laptop, and one of them saying, “Pretty soon, we’re just…

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Raquel Oliveira's curator insight, May 1, 7:50 PM

5 leituras para repensar nossa relação com a tecnologia

#avancee

suruclothing's curator insight, May 2, 2:32 AM
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Twelve Forces That Will Radically Change How Organizations Work: The New New Way of Working

Twelve Forces That Will Radically Change How Organizations Work: The New New Way of Working | Expertiential Design | Scoop.it
A tidal wave of change is coming that will soon make the way we work almost unrecognizable to today’s business leaders. In an age of rapidly evolving technologies, business models, demographics, and even workplace attitudes—all shifting concurrently—change is not only constant but also exponential in its pace and scope. Companies from startups and online businesses…

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Customer Experience: Nine CX Trends to Watch

Customer Experience: Nine CX Trends to Watch | Expertiential Design | Scoop.it
As technology evolves and we learn more about what motivates human behavior, the field of customer experience (CX) will need to be continually updated. What has worked in the past might not be effective in the future. Here are the nine CX trends that Temkin Group thinks you should factor into your CX efforts: Elevating…

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Alexis Brantes's curator insight, April 27, 7:42 PM
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Arne van Oosterom 2010 classic! Mapping out customer experience excellence: 10 steps to customer journey mapping

Arne van Oosterom 2010 classic! Mapping out customer experience excellence: 10 steps to customer journey mapping | Expertiential Design | Scoop.it
Customer journey mapping could hold the key to analysing and improving the customer experience. Only recently, a report from the Cabinet Office recommended CJM for authorities to provide a more efficient and cost-effective service. Arne van Oosterom outlines how it can help organisations - and lists the 10 key ingredients to a customer journey map. A product or…

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Product Design Exercises We Use At WeWork Interviews

Product Design Exercises We Use At WeWork Interviews | Expertiential Design | Scoop.it
The design community is lucky to have so many great resources like Dribbble, Behance, Daily UI etc. These resources allow to see others visual work, show yours and get feedback. On the other hand, a…
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Lyle Kantrovich: The State of #UX: Industry Trends & Survey Results

Lyle Kantrovich: The State of #UX: Industry Trends & Survey Results | Expertiential Design | Scoop.it
What’s the most valuable UX method? What are the best UX tools? What techniques do teams use the most? This presentation covers those topics and more in fresh findings from research with UX practitioners from across the industry. You’ll learn something useful whether you’re a manager, a seasoned pro, a newcomer planning your next career…

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Designing Voice Experiences – Smashing Magazine

Designing Voice Experiences – Smashing Magazine | Expertiential Design | Scoop.it
Voice assistants such as Siri and Cortana have been around for a while. Here are the steps involved in designing voice experiences.
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Customer Engagement Center Magic Quadrant

Customer Engagement Center Magic Quadrant | Expertiential Design | Scoop.it
  After four months of research, surveys both online and on the phone, product demonstrations from 32 software providers, and too many hours in Excel, the 2017 Magic Quadrant for the CRM Customer Engagement Center is now on Gartner.com. If you are a Gartner client, you will find it here: http://gtnr.it/2pWu0S8 . If you are not…

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A service designer in Agile land – Design Voices – Medium

A service designer in Agile land – Design Voices – Medium | Expertiential Design | Scoop.it
If you are a service designer working in Agile land, then you are probably living a dual designer life. You probably find yourself having to juggle between delivering in a scrum team and shaping the…
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Designing Voice Experiences – Smashing Magazine

Designing Voice Experiences – Smashing Magazine | Expertiential Design | Scoop.it
Voice assistants such as Siri and Cortana have been around for a while. Here are the steps involved in designing voice experiences.
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What the hell does “Minimum Viable Product” actually mean anyway?

What the hell does “Minimum Viable Product” actually mean anyway? | Expertiential Design | Scoop.it
Ravi Vadrevu

Via Martin Gude
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Martin Gude's curator insight, May 7, 8:44 AM
Ravi Vadrevu has created as simplified model how to create a product using the MVP model: "Start with a single, simple product solving a tiny sub-set of a Grand Problem; Keep iterating, while constantly solving bigger, related problems en route to solving the Grand Problem; Constantly communicate the vision of the Grand Problem that will be solved."
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Asking your user’s gender, the new skeuomorphism, upside-down UIs and more

Asking your user’s gender, the new skeuomorphism, upside-down UIs and more | Expertiential Design | Scoop.it
Few highly skilled industries can say that 48% of their top talent are women, but there is one notable exception. At top tech companies women only make up only about 15% of technical staff, while…
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The Difference Between Customization and Personalization

The Difference Between Customization and Personalization | Expertiential Design | Scoop.it
Customization and personalization have long remained two of the most popular buzzwords in the modern development world. People often use these words interchangeably. But there is a difference between…
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#Designthinking for professional #productivity

#Designthinking for professional #productivity | Expertiential Design | Scoop.it
Lee applauds as participant Dalia Ali shares her take-home from the three-day programme. Acquiring design thinking enables individuals to do their jobs better and be more productive.With this in mind, executives from several organisations came together for a three-day Design Thinking Re-bootcamp — a training programme for decision-makers and leaders who drive an organisation’s culture…

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