Expertiential Design
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Putting the User in User Experience - Learning - Source: An OpenNews project

Putting the User in User Experience - Learning - Source: An OpenNews project | Expertiential Design | Scoop.it
Source - Journalism Code, Context & Community (Bringing interaction design and better user experience to news apps http://t.co/XlNFSfCyF9)
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Designers are using “dark UX” to turn you into a sleep-deprived internet addict

Designers are using “dark UX” to turn you into a sleep-deprived internet addict | Expertiential Design | Scoop.it
Last week, Facebook rolled out an update to the design of its News Feed. The design tweaks—near imperceptible pixel spacing and color enhancements—were meant to make Facebook’s infinitely updating cascade of stories even easier to consume and comment on. "Small changes, like a few extra pixels of padding or the tint of a button, ca
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Dear service design, what are you? - #service #design

Dear service design, what are you? - #service #design | Expertiential Design | Scoop.it
The service design industry — just like many growing industries today — is having a bit of an identity crisis. Is it about user research? User centred design? Business design? Workshop facilitation? Even a bit of, dare I say it, good old fashioned project management? These were some of the questions jotted on the post-its — from here on referred to…
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Online Community as the means of Digital Transformation by Dion Hinchcliffe - #service #design

Online Community as the means of Digital Transformation by Dion Hinchcliffe - #service #design | Expertiential Design | Scoop.it
As my audience confirmed on slide 14, our existing models for digital change simply aren't working. I suggest there are new, more scalable ways to drive digital transformation. One of the most promising is the use of communities of change agents, which I've both used and seen used in more and more organizations now. Here's…
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Experiencing Churn? 5 Mistakes You Might Be Making

Experiencing Churn? 5 Mistakes You Might Be Making | Expertiential Design | Scoop.it
Customer loyalty is critical to the success of any company. If you're struggling to retain clients, it could be because you're making these five mistakes.

Via Megan Wilson
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Digital transformation is not about IT - #service #design

Digital transformation is not about IT - #service #design | Expertiential Design | Scoop.it
Digital transformation consists of many changes that are going on right now. The authors of the book Digimuutos (Digital Transformation) Kati Lehmuskoski and Timo Savolainen list the changes: platform economy big data artificial intelligence social media robotics and automatisation virtual and augmented reality These disrupt industries and services such as transportation, banking, learning and communications. In the transformation, it…
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The Advanced Guide to Qualitative Research

The Advanced Guide to Qualitative Research | Expertiential Design | Scoop.it
When you focus on the numbers, it’s easy to forget about the people generating those numbers. Here's everything you need to know about qualitative research.
Via Pedro Da Silva
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IoT: Customer Experience Is The Product - #service #design

IoT: Customer Experience Is The Product - #service #design | Expertiential Design | Scoop.it
The number of connected devices on the Internet will exceed 50 billion by 2020, this according to Cisco. By 2022, 1 trillion networked sensors will be embedded in the world around us, with up to 45 trillion in 20 years. The number of devices connected to IP networks will be three times as high as the global population in…
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7 Must-Read User Experience Books for Designers - #service #design

7 Must-Read User Experience Books for Designers - #service #design | Expertiential Design | Scoop.it
The development Momentum of the UX industry turns into a gusher in recent years, more and more young people want to get into the industry. However, they don’t know much about user experience design. How to be a good user experience designer? Gorky once said that books are the ladder of human progress. If you want…
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The rise of personal assistants - #service #designthinking

The rise of personal assistants - #service #designthinking | Expertiential Design | Scoop.it
Market disruptions are times of great stress, but they also provide great opportunity. They define new winners and losers in the marketplace. And the next major disruption is just around the corner — it’s the coming era of the personal assistants, and there are many market forces that are driving this shift. The first of these…
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4 Slack bots disrupting the enterprise - #service #designthinking

4 Slack bots disrupting the enterprise - #service #designthinking | Expertiential Design | Scoop.it
Conversational interfaces have become more common in our lives, from consumer bots on Facebook, to Alexa and Google helping us at home, to bots on Slack that make your working life easier and more productive. To understand more about products helping shepherd conversational UI into the enterprise, I interviewed four companies who are preparing to…
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My strangelove for Christina Wodtke's How I Stopped Worrying and Learned to Love Design Thinking - #service #servicedesign #designthinking

My strangelove for Christina Wodtke's How I Stopped Worrying and Learned to Love Design Thinking - #service #servicedesign #designthinking | Expertiential Design | Scoop.it
If you like this article, you probably want to sign up to be notified when my new book on Visual Thinking is out (in less than a month, I promise!) When I first heard about Design Thinking, I thought it was a clever rebranding effort by IDEO to charge twice as much for user-centered design. What can…
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User Interfaces for Variable Fonts

User Interfaces for Variable Fonts | Expertiential Design | Scoop.it
Variable fonts give us a new, wide open typographic space with which to work.
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What your business needs to put in place if it wants to be #agile, fast, and #digital - #service #servicedesign #designthinking

What your business needs to put in place if it wants to be #agile, fast, and #digital - #service #servicedesign #designthinking | Expertiential Design | Scoop.it
Executives are ready to roll up their sleeves and start doing the heavy lifting required to pull off a digital transformation. Our colleague, Paul Willmott, recently captured this idea in his LinkedIn blog quoting a CEO he spoke with at Davos. “Last year at Davos, digital was all about hype,” he said. “This year it's all about…
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10 imperatives for Europe in the age of AI and automation - #service #design

10 imperatives for Europe in the age of AI and automation - #service #design | Expertiential Design | Scoop.it
Europe, while making progress, is behind the US and China in capturing the opportunities of artificial intelligence and automation. Digitization is everywhere, but adoption is uneven across companies, sectors, and economies, and the leaders are capturing most of the benefits. Accelerating progress in AI and automation now bring further opportunities for users, businesses, and the economy.…
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Infographic: The new rules of customer experience - #service #design

Infographic: The new rules of customer experience - #service #design | Expertiential Design | Scoop.it
Customer experience (CX) is about to be radically reimagined, says PwC report Changing the game: The new rules of Customer Experience in the ‘Intelligent Experience Economy’, released earlier this month. Gone are the days when organisations could simply implement a customer relationship management (CRM) tool or measure (but not action) customer feedback. Now, artificial intelligence, mobile…
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10 Digital Transformation Trends for 2018 in 1 infographic - #service #design

10 Digital Transformation Trends for 2018 in 1 infographic - #service #design | Expertiential Design | Scoop.it
Related content for you This post is recommended for you  Digital transformation is not about ITPowered by Inline Related Posts
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Free chapter! Solving problems with designthinking: 10 stories of what works - #service #design

Free chapter! Solving problems with designthinking: 10 stories of what works - #service #design | Expertiential Design | Scoop.it
Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can affect business results. However, most managers lack a sense of how to use this new approach for issues other than product development and sales growth. Solving Problems with Design Thinkingdetails ten real-world examples of managers who successfully applied design methods at 3M, Toyota,…
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Why professional work is the killer app for augmented reality

Why professional work is the killer app for augmented reality | Expertiential Design | Scoop.it
Augmented reality is becoming the new competition ground for major tech companies. All of the five big players, Google, Facebook, Apple, Amazon and Microsoft, are making big investments in AR projects. Some of these projects includes smartphones with AR-enabling hardware, AR headsets and AR application development platforms. But is all this investment aimed at enabling…

Via Dan Roberts
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Dan Roberts's curator insight, September 25, 6:26 AM
The powerful combination of IoT and Augmented Reality
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How to combine Design Thinking, Lean Startup and Agile - #service #design

How to combine Design Thinking, Lean Startup and Agile - #service #design | Expertiential Design | Scoop.it
https://twitter.com/APGuha/status/910899692975747073
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How to Build a Marketing Plan for Voice Search

How to Build a Marketing Plan for Voice Search | Expertiential Design | Scoop.it
Grab the practical guide to preparing for voice search, ensure your team have a full understanding of just how transformational it will be. Download now!
Via Pedro Da Silva
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All Platforms Are Not Equal - #service #design

All Platforms Are Not Equal - #service #design | Expertiential Design | Scoop.it
The dramatic influence of the internet on how businesses operate and the emergence of a handful of gigantic, digitally enabled corporations have led to breathless pronouncements regarding the importance of a peculiar new class of monopolies built on digital platforms. These platforms, it is argued, fuel network effects that lead inexorably to winner-take-all marketplaces.1 This perspective…
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Enabling seamless lifelong learning journeys—the next frontier of digital education - #service #designthinking

Enabling seamless lifelong learning journeys—the next frontier of digital education - #service #designthinking | Expertiential Design | Scoop.it
In emerging markets, the digital transformation of education is gaining traction, and all stakeholders can benefit if they seize new opportunities for collaboration. Unlike many other sectors, education has come a little late to the digital dance.1But after the initial hype and subsequent disillusionment of mostly modest learning outcomes in the early stages of educational technology…
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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI - #service #servicedesign #designthinking

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI - #service #servicedesign #designthinking | Expertiential Design | Scoop.it
The buzz over artificial intelligence (AI) has grown loud enough to penetrate the C-suites of organizations around the world, and for good reason. Investment in AI is growing and is increasingly coming from organizations outside the tech space. And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its…
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Strategy & business' a strategists guide to #blockchain - #service #servicedesign #designthinking

Strategy & business' a strategists guide to #blockchain - #service #servicedesign #designthinking | Expertiential Design | Scoop.it
An expensive work of art changes hands.Neither the buyer nor the seller is named publicly, but the exchange is verified, the provenance of the painting travels with it, and the artwork is automatically insured against theft. A voting machine records votes in a frontier country known for past political corruption. Though there is no central…
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The Move From Product to a Service Mindset - #service #servicedesign #designthinking

The Move From Product to a Service Mindset - #service #servicedesign #designthinking | Expertiential Design | Scoop.it
In 1999, the economist Joseph Pine wrote a prophetic book which outlined a fundamental change in the way we live our lives. He provided ammunition for an emerging field in digital design, potentially signalling the death of product-centric thinking. Pine saw that it was becoming easier and easier to create products. The barriers, tariffs and specialist…
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