Expertiential Design
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Facebook Paper Has Forever Changed the Way We Build Mobile Apps | Wired Enterprise | Wired.com

Facebook Paper Has Forever Changed the Way We Build Mobile Apps | Wired Enterprise | Wired.com | Expertiential Design | Scoop.it
Facebook efforts to advance the art and science of mobile software development both inside and outside the company are part of an enormous change in recent years across Silicon Valley and beyond. A world of internet companies and independent developers are now regularly open-sourcing and freely discussing the software used to build and operate even their newest products and services, and in doing so, they’re pushing technology forward at a faster rate than ever before.
Michael Allenberg's insight:

The future of designing all UI experiences has been altered forever. The implications of Paper and the Origami tool have just begun to be felt. Soon ALL Natural & Gestural UI will evolve organically in this manner, foregoing traditional design thinking and tool-sets that limit capabilities to 2D thinking.

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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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UX, According to Larry David

UX, According to Larry David | Expertiential Design | Scoop.it
In this light-hearted post, I look at some of Curb's best, "Larry
David-isms", and how these relate to UX.
Michael Allenberg's insight:
UX find of the year! A true gem!!!
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How to apply a design thinking, HCD, UX or any creative process from scratch

How to apply a design thinking, HCD, UX or any creative process from scratch - Digital Experience Design - Medium
This how-to article aims at providing designers, creative thinkers or even project managers with a tool to set up, frame, organise…

Via Mario K. Sakata
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In Ear Language Translator by Waverly Labs

Wearable technology that gives you the ability to have conversations with people speaking other languages

Via Tiaan Jonker
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Russell R. Roberts, Jr.'s curator insight, May 23, 9:03 PM
Neat idea that should prove popular as more cultures meet each other.  'Reminds me of the "universal translator" device used in some of the "Star Trek" episodes (original tv series) and movies.
Carol Hancox's curator insight, May 28, 11:07 PM
wearables to help quality of life - lots of different applications
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How IDEO Designers Persuade Companies to Accept Change

How IDEO Designers Persuade Companies to Accept Change | Expertiential Design | Scoop.it
They engage decision makers’ emotions.

Via Mario K. Sakata
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How to apply a strict Agile process to UX design - Introducing SCRUX

How to apply a strict Agile process to UX design - Introducing SCRUX | Expertiential Design | Scoop.it
UX design based projects can vary in scale and process. Here's a methodology we use at Webcredible, which we like to call SCRUX.
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Terry Patterson's curator insight, May 25, 10:28 AM
To some, getting the right UX process implemented into the agile development process is a mystery.  To others, they dismiss UX as a process and introduce it as a set of tasks in discovery and concept creation. The reality is that the UX process is flexible and adaptable to the SDLC. The trick is to be ahead of the dev sprint, and I mean, way ahead. 
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Fundamentals of mapping experiences

Fundamentals of mapping experiences | Expertiential Design | Scoop.it
Learn the basics—touchpoints, moments of truth, and jobs to be done—and study examples of successful user experiences.

Via Mario K. Sakata
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David Hain's curator insight, May 14, 6:25 AM

Mapping - a practical collaboration tool with a team building twist!

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Design project planning and process

Design project planning and process | Expertiential Design | Scoop.it
An excerpt from Principles of UX Design, an InVision e-course by Timothy Embretson of Best Buy.

Via Mario K. Sakata
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A business model for the Internet of Things for every CXO - SogetiLabs

A business model for the Internet of Things for every CXO - SogetiLabs | Expertiential Design | Scoop.it

Via Alama
Michael Allenberg's insight:
Must read!!!
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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6 Pillars B2B Customer Experience

6 Pillars B2B Customer Experience | Expertiential Design | Scoop.it
Customer Relationships - Poor customer experience drives brand switching—a key reason for three quarters of lost customers. And customers who suffer a bad customer experience spread negative word-of-mouth.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 29, 1:24 AM
  1. Commitment : Being enthusiastic about satisfying customers and making them feel valued
  2. Fulfillment: Understanding and delivering on customer needs
  3. Seamlessness: Making life easier for the customer
  4. Responsiveness: Timely response, delivery, and resolution
  5. Proactivity: Anticipating customer needs and desires, strive to resolve issues before the customer feels pain
  6. Evolution: Continually seeking to improve the customer experience
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Designing For The Internet Of Emotional Things

Designing For The Internet Of Emotional Things | Expertiential Design | Scoop.it
Personalization algorithms can shape what you discover, where you focus attention, and even who you interact with online.

Via Mario K. Sakata
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Brand Lounge's curator insight, April 24, 10:12 AM

A well-written article about the evolution of emotion-sensing algorithms with emphasis on the Internet of things (IoT), although one need to raise a concern about the ethics of emotion-sensing technology.  It will be the responsibility of the designer to deeply consider the implications of detecting, interpreting, conveying, and managing emotion. What do you think about privacy, respect, empathy aspects of this trend? How can we establish ethical design practices for the near future?

Justine Jopart's curator insight, April 24, 12:56 PM
Using emotions to personnalize our services
Mike Donahue's curator insight, April 28, 9:39 AM
If you're not already identifying the emotional outcomes you want to create in an experience you may be creating the wrong emotional outcomes. Design for emotions is not new but it has not yet become the norm and it should.
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The Path to Self-Disruption: Nine Steps of a Digital Transformation Journey – An Economist Intelligence Unit Report - BVEx

The Path to Self-Disruption: Nine Steps of a Digital Transformation Journey – An Economist Intelligence Unit Report - BVEx | Expertiential Design | Scoop.it
Digital disruption is a top-of-mind issue in the C-suites of every industry. Senior executives of traditional firms are looking over their shoulders and wondering if their firms will be the next to be “Ubered” or “Amazoned.” Far-sighted executives are asking how they can disrupt themselves by creating a new digital business—and responding with their own digital transformation journey.
Via Edouard Siekierski
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Don’t design for mobile, design for mobility

Don’t design for mobile, design for mobility | Expertiential Design | Scoop.it
Just when we were starting to get used to the tools, frameworks and methodologies needed to design good mobile apps, we find the device landscape is changing

Via UX Goeroe
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UX Reality Check: 14 Hard Truths About Users

UX Reality Check: 14 Hard Truths About Users | Expertiential Design | Scoop.it
It can be hard for designers to take a step back and look at an app or website through users' eyes. Here's where to start.
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Becoming a better business technologist | McKinsey & Company

Becoming a better business technologist | McKinsey & Company | Expertiential Design | Scoop.it


There’s no silver bullet, but success requires being able to identify technologies, understand their implications, and deploy them in an effective, structured way in your organization.

Successful business technologists need more than pure technical skill: they must know how to solve strategic and operational problems in an integrated way, across multiple technology domains. In this episode of the McKinsey Podcast, principal James Kaplan talks with McKinsey’s Luke Collins about the skills companies are seeking from business technologists and how to acquire them, expanding on the themes identified in his article “Ten books to make you a better business technologist.” An edited transcript of their conversation follows.


Via Fred Zimny
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Mental Models and User Experience

Mental Models and User Experience | Expertiential Design | Scoop.it
People form mental models through observation, immersive experience, and culture.

Via Mario K. Sakata
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The Information Age is over; welcome to the Experience Age

The Information Age is over; welcome to the Experience Age | Expertiential Design | Scoop.it
Twenty-five years after the introduction of the World Wide Web, the Information Age is coming to an end. Thanks to mobile screens and Internet everywhere,..

Via Mario K. Sakata
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Discover Google's UX design secrets

Discover Google's UX design secrets | Expertiential Design | Scoop.it
Rachel Inman backs inclusivity in her team at Google

Via Mario K. Sakata
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Video & slides from my talk Diversity by Design

Video & slides from my talk Diversity by Design - SAP Design - Medium
Adaptive Path’s Managing Experience Conference 2016

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Facebook Chat Bots: The Future of Self-Service?

Facebook Chat Bots: The Future of Self-Service? | Expertiential Design | Scoop.it
Facebook chat bots seek to enable customer self-service with its advanced intelligence capabilities.

Via Vocalcom
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Vocalcom's curator insight, April 27, 4:10 AM

Facebook is determined to take customer service to the next level. The company recently revealed its Businesses for Messenger platform, highlighting the perks of its popular messaging app for customer engagement. Now, Facebook has announced it is granting businesses access to its API to further develop one feature of its Messenger platform: chat bots.

Roberto Nocera's curator insight, April 28, 3:28 AM

Are bots new apps ? #box #cxm

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The Customer Journey Map Starts With Customers

The Customer Journey Map Starts With Customers | Expertiential Design | Scoop.it
The customer journey map offers a new starting point for the CX work of the organization. Instead of starting with the silos, you are starting with your customers’ lives. In its simplest form, when

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 26, 3:28 AM

"Companies that transform how they grow do so because they think about the customers at the end of their decisions. Their intent is to “earn the right” to grow by improving their customers’ lives."

 

Are you aligning your organization around your customer experience?

 

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Developing a customer-experience vision

Developing a customer-experience vision | Expertiential Design | Scoop.it
To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done well, the effort can power a vast amount of innovation.

Via Mario K. Sakata
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David Tzemach Blog: User Stories |Agile Practices

David Tzemach Blog: User Stories |Agile Practices | Expertiential Design | Scoop.it
Michael Allenberg's insight:
User Stories are as important as design... Get them done correctly!
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