Expertiential Design
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EyeFly3D brings glasses-free 3D to your iPhone, iPad and Nexus 7, if you’re into that sort of thing

EyeFly3D brings glasses-free 3D to your iPhone, iPad and Nexus 7, if you’re into that sort of thing | Expertiential Design | Scoop.it
I’ve never been able to get into 3D movies and TVs because fitting 3D specs over my prescription glasses never worked. EyeFly3D created a screen protector that can display stereoscopic ...

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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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INSEAD Knowledge: A Framework for Driving #Digital #Transformation |

INSEAD Knowledge: A Framework for Driving #Digital #Transformation | | Expertiential Design | Scoop.it
Leading an organisation’s digital transformation requires simultaneously tackling three questions. With digital disruption no longer a question of “if” but “when”, CEOs are increasingly focused on transforming their organisations to reap the benefits, and meet the challenges brought by the successive waves of technological innovations. Over the last two decades, disruptions have taken various forms:…

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Knowledge@Wharton Why the Best ‘Customer Journeys’ Place #Mobile at the Center #custexp

Knowledge@Wharton Why the Best ‘Customer Journeys’ Place #Mobile at the Center #custexp | Expertiential Design | Scoop.it
Industry leaders are transforming their businesses by making the user experience on mobile devices the center of their marketing strategies, according to this opinion piece by Gopi Kallayil, Google’s chief evangelist for brand marketing and Bhaskar Ramesh, head of industry, consumer packaged goods, India. The automobile industry has long thrived in a world where cars…

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Bain & Company: How #Digital #Technology Supercharges Zero-Based #Redesign

Bain & Company: How #Digital #Technology Supercharges Zero-Based #Redesign | Expertiential Design | Scoop.it
Zero-based budgeting is back, and interest has never been higher. Companies that take this radical approach to budgeting can reawaken their ownership mindset and align resource allocations closer to strategic goals. Some go further, undertaking what we call zero-based redesign (ZBR), a blank-sheet approach that realigns the operating model, reengineers processes and workflows, and unlocks…

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Secrets of design leadership—from Stanley Wood of Spotify - InVision Blog

Secrets of design leadership—from Stanley Wood of Spotify - InVision Blog | Expertiential Design | Scoop.it
Stanley Wood shares what he learned from visiting 20 top companies in the software industry.

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A Field Guide to Digital Transformation – MIT Technology Review

A Field Guide to Digital Transformation – MIT Technology Review | Expertiential Design | Scoop.it
As the saying goes, the future belongs to the fast. But organizations are struggling to innovate and reduce time to market while still keeping IT systems running — often in a cost-constrained environment. The reality is that IT needs to maintain and nurture the systems that run the business while also preparing to innovate and…

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Design Thinking: The X factor in your #digital transformation

Design Thinking: The X factor in your #digital transformation | Expertiential Design | Scoop.it
You may have heard about the sword of Damocles, hanging above its target by a single hair. It’s a metaphor often used to describe impending doom, yet this is not the actual meaning. The story goes that a servant was taken by all of a king’s wealth and wanted to partake in that luxury.The king…

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Centric #Digital: Understanding the differences between customer experience and user experience #cx 

Centric #Digital: Understanding the differences between customer experience and user experience #cx  | Expertiential Design | Scoop.it
Do you know the differences between CX and UX? If not, it could be damaging the way you do business. There’s a lot of confusion when people and companies talk about customer experience (CX) and user experience (UX). Some think they are the same discipline, and use the terms interchangeably. Others assume they serve the…

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Keeping up with the customer of the future

Keeping up with the customer of the future | Expertiential Design | Scoop.it
Understanding what influences customers will help CEOs navigate organisational strategies and transformation according to LC Singh, global vice chair and CEO of Nihilent Technologies. The corporate tsunami is on its way and expected to significantly disrupt the business status quo within two to three years unless companies immerse themselves in understanding their customers. CEOs will…

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Your Guide to #Customer #Strategy

Your Guide to #Customer #Strategy | Expertiential Design | Scoop.it
A handy pocket guide for engaging with your users. Source: A Guide to Customer Strategy

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Asking the right questions during user research, interviews and testing

Asking the right questions during user research, interviews and testing | Expertiential Design | Scoop.it
Interviewing users require a lot of effort and planning. Depending on how extensive the research is, you might spend several weeks preparing for the sessions, several days talking to your users and…

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What’s Your Digital ROI?

What’s Your Digital ROI? | Expertiential Design | Scoop.it
The age of digital disruption is here, and no company is immune. Leaders who believe their companies can afford to be cautious in their digitization overhaul should think again. While they may be moving slowly and carefully, competitors are moving at great speed. Still, companies can’t afford to hastily throw resources into strategies that won’t…

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10 UX Conferences Around the World You Must Attend in 2017

10 UX Conferences Around the World You Must Attend in 2017 | Expertiential Design | Scoop.it
Conferences offer a unique opportunity to collaborate and interact with fellow UX experts in the industry. Discover innovative new techniques from some of the top leaders in the industry, and learn…

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Feedback Loops and “Done”

Feedback Loops and “Done” | Expertiential Design | Scoop.it
Some teams just assume that fast feedback is impossible. It is more like build, build, build — maybe measure — learn eventually. Perhaps they deliver an enterprise product, and the thought of…

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“I Hate Kanban…” – Hacker Noon

“I Hate Kanban…” – Hacker Noon | Expertiential Design | Scoop.it
I’ve been fascinated by something lately. When given the path to visualize work and make working agreements explicit, so many many organizations balk. Why? Why would we opt against continuous…

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Improving Customer Experience Through Customer Data

Improving Customer Experience Through Customer Data | Expertiential Design | Scoop.it
Customer experience. User experience. Data and analytics. What do these things really have to do with improving the bottom line? Today, more and more companies are realizing that true competitive advantage lies in creating an engaging customer experience — one that is personal, fast, easy, and useful. The only problem: many companies are not quite…

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Introducing “Digital Connectivism”: A New Philosophy for the Digital Society

Introducing “Digital Connectivism”: A New Philosophy for the Digital Society | Expertiential Design | Scoop.it
"We are creating a digital society that is reshaping who we are and how we live. This new dynamic needs a new philosophy as our old business-driven ways don't work... Read all: Introducing "Digital Connectivism": A New Philosophy for the Digital Society

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How to Link the Customer Experience to Value

How to Link the Customer Experience to Value | Expertiential Design | Scoop.it
A well executed customer experience program will bring value. Seeing this value isn't always intuitive. Join McKinsey & Company consultants, Alex Rawson and Joel Maynes as they show how to link value to customer experience to deliver stacked wins.

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5 #Digital #Healthcare Trends That Enhance Medical #UX

5 #Digital #Healthcare Trends That Enhance Medical #UX | Expertiential Design | Scoop.it
Progress isn’t possible without change, and change isn’t possible without innovation. Due to the numerous technological advancements, the digital healthcare industry has drastically improved their user experience standards over the past few years. With various new technologies available, users now have the ability to choose how and when they receive medical consultations, benefiting both the…

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Alexis Brantes's curator insight, April 10, 2:01 PM
5 #Digital #Healthcare Trends That Enhance Medical #UX | @scoopit http://sco.lt/...
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A History of Patterns in User Experience Design – erin malone – Medium

A History of Patterns in User Experience Design – erin malone – Medium | Expertiential Design | Scoop.it
As part of my classes that I teach at CCA, interaction design patterns come up. Sometimes in their simple form of elements as captured in a style guide and sometimes in the context of the complete…

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The Power of Experience Mapping – UX Immersion: Interactions – Medium

The Power of Experience Mapping – UX Immersion: Interactions – Medium | Expertiential Design | Scoop.it
Somewhere in the depths of Netflix, there’s a team whose primary responsibility is to make sure the bits move quickly. As Netflix serves its customers by streaming video, they ensure that video data…

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Iteration is not design – The Design Innovator

Iteration is not design – The Design Innovator | Expertiential Design | Scoop.it
In some reaches of the product development world there is a fascination with the idea that products can nearly design themselves through an iterative process of development, testing, and incremental…

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Blockchain Design Principles – Design at IBM

Blockchain Design Principles – Design at IBM | Expertiential Design | Scoop.it
Excitement for blockchain technology increases the tendency to focus on machine needs over human ones. As designers, we must constantly refocus our efforts into solving problems and making delightful

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Harvard Study: To be creative it is better to be #social than #smart! #smartcreatives #designthinking

Harvard Study: To be creative it is better to be #social than #smart! #smartcreatives #designthinking | Expertiential Design | Scoop.it
https://twitter.com/rhonimcfarlane/status/845766411519590400

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Poor Management and Mediocre UX Design Go Together

Poor Management and Mediocre UX Design Go Together | Expertiential Design | Scoop.it
Weak management support for UX and lack of UX leadership and role models correlate with unexceptional designs, according to data from 360 companies.

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Designing service?

Designing service? | Expertiential Design | Scoop.it
Designing service One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action…

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