Expertiential Design
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» Bringing User Centered Design to the Agile Environment

» Bringing User Centered Design to the Agile Environment | Expertiential Design | Scoop.it
Boxes and Arrows is devoted to the practice, innovation, and discussion of design; including graphic design, interaction design, information architecture and the design of business.

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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Brainstorming Is Dumb

Brainstorming Is Dumb | Expertiential Design | Scoop.it
Studies show it produces fewer good ideas than when people think on their own. Thankfully, there's a better way to work in groups.
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Building a User Experience Culture

Building a User Experience Culture | Expertiential Design | Scoop.it
A practical playbook on placing the user experience at the heart of your business.

Via Mario K. Sakata
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Visualizing the 4 Essentials of Design Thinking — Good Design — Medium

Visualizing the 4 Essentials of Design Thinking — Good Design — Medium | Expertiential Design | Scoop.it
A couple of days ago, I was looking for a visual illustration of Design Thinking to share with my colleagues and clients. Thousands of…

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David Ednie's curator insight, August 15, 7:33 AM

Always use Divergent Thinking before Convergent Thinking

William Smith's curator insight, August 20, 12:38 PM
Nicely done synthesis of the four conceptual models.
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Nine Nasty UX Truths — Radical UX

Nine Nasty UX Truths - Radical UX - Medium
There’s much to learn on the internet about UX theory, but the tips below are 100% the result of hard-earned experience… a.k.a. painful…
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Designing Inward • Cap Watkins

A little over a year into my job at Etsy, we had made a lot of changes to the design team and how we operated. We’d hired a bunch of amazing product designers. We had weekly, round-robin design critiques with the entire team and had instituted... | Cap Watkins | VP of Design at BuzzFeed. Formerly at Etsy, Amazon, Formspring and Zoosk. Draws pretty pictures on the Internet all day.
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The Secret UX Issues That Will Make (Or Break) Self-Driving Cars

The Secret UX Issues That Will Make (Or Break) Self-Driving Cars | Expertiential Design | Scoop.it
In an unassuming research lab, Volkswagen is solving problems that Tesla and Google haven't come close to cracking.
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Google Has A Solution For The UX Design Education Gap: Google

Google Has A Solution For The UX Design Education Gap: Google | Expertiential Design | Scoop.it
A new degree program with SCAD aims to "fill the gaps" in user experience design education.

Via Mario K. Sakata
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Minimum Valuable Problem

Defining and building a good minimum viable product is much harder than it sounds. Finding that "one thing" you can do, which people want, is really about a

Via Mario K. Sakata
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Design and the Self

Design and the Self | Expertiential Design | Scoop.it
Everywhere we go, we are surrounded by bad design — from airplane seats that distort our posture to aesthetically inelegant cars…
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Rescooped by Michael Allenberg from DESIGN THINKING | methods & tools
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Customer journey mapping an assortment of case study's and templates

Customer journey mapping an assortment of case study's and templates. How to start with customer journey mapping.

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How Mobile Has Redefined the Consumer Decision Journey for Shoppers

How Mobile Has Redefined the Consumer Decision Journey for Shoppers | Expertiential Design | Scoop.it
A shopper's smartphone is now their go-to assistant and advisor. Here are the consumer trends shaping retail and why they matter.

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, July 25, 1:59 PM
Do you know how mobile capabilities have reshaped the multichannel shopping experiences of consumers? See this new Think With Google article for details.
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The Engagement Paradox - Are we more or less connected?

The Engagement Paradox - Are we more or less connected? | Expertiential Design | Scoop.it

Organizations must develop a more holistic and integrated picture of the full tapestry of conversation across today’s digital channels.  Without this, the value of engagement is lost as product and marketing ideas, sales opportunities, and customer service needs go ignored and unaddressed.  It also again leaves critical openings that competitors can use to enter conversations with our stakeholders, and build their own relationships.


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Eric_Determined / Eric Silverstein's curator insight, August 8, 10:43 PM

The “Engagement Paradox.”  Namely, that the more technologies, devices, sites, apps, and other digital touchpoints we have, the less connected we are - do you agree?

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Is Customer experience a reflection of employee engagement?

Is Customer experience a reflection of employee engagement? | Expertiential Design | Scoop.it

Customer experience is one of the largest points of focus in the new era of loyalty marketing, and continues to prove its value to a brand’s perception and, consequently, its bottom line.


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Eric_Determined / Eric Silverstein's curator insight, August 4, 2:08 AM

“Employees are the backbone of a brand's values and help solidify the relationship consumers have with the brand,” said Brad Marg, COO of Clutch

 

Employee engagement is not a one time event, it's a journey!

Sue Duris's curator insight, August 24, 6:08 PM

Loved this post because I have always touted that great employee engagement drives great customer experience which drives strong corporate growth.

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Human Centered Design & The 6 Fundamental Principles of Interaction Between Products and Users

Human Centered Design & The 6 Fundamental Principles of Interaction Between Products and Users | Expertiential Design | Scoop.it
Design is all around us. To some, design is present in the beauty of things, to others, in its ability to function flawlessly or solve a…

Via Mario K. Sakata
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Designing news products with empathy: How to plan for individual users’ needs and stresses

Designing news products with empathy: How to plan for individual users’ needs and stresses | Expertiential Design | Scoop.it
"Identifying stress cases helps us see the spectrum of varied and imperfect ways humans encounter our products, especially taking into consideration moments of stress, anxiety, and urgency."

Via Johan Sundström
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Mindsets, Tools and Terminology of Experience Design

Mindsets, Tools and Terminology of Experience Design | Expertiential Design | Scoop.it
There is even “experience design,” which is surely the most imperial, most gaseous, most spectral form of design yet invented. Experience…

Via Mario K. Sakata
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Design Is Mainly About Empathy — Track Changes

Design Is Mainly About Empathy — Track Changes | Expertiential Design | Scoop.it
It’s really interesting when a professional tries to explain their complex work to a layperson. Here’s a good example — watch theoretical…
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Design Doesn’t Scale.

Design Doesn’t Scale. | Expertiential Design | Scoop.it
Design Doesn’t Scale is a statement that has bothered me for the last four-years. When I joined Spotify’s design team in 2012, the level of…
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Rescooped by Michael Allenberg from UX-UI
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The Way We Build : Airbnb Design

The Way We Build : Airbnb Design | Expertiential Design | Scoop.it
Behind-the-scenes work, event updates and stories from our creative community

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Seriously though, what is UX design really?

Seriously though, what is UX design really? | Expertiential Design | Scoop.it
Every software product has a user-facing side for people to interact with. That interaction is an experience. Here's how to make that experience a great one

Via Mario K. Sakata
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The Future of Business is Design — Prototyping: From UX to Front End

The Future of Business is Design — Prototyping: From UX to Front End | Expertiential Design | Scoop.it
Written by Patrick Newbery
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How to Support Design Decisions Through Iterative Testing | Creative Cloud blog by Adobe

How to Support Design Decisions Through Iterative Testing | Creative Cloud blog by Adobe | Expertiential Design | Scoop.it
This adapted RITE method allows for testing and reiterating to be completed in just a couple of days, empowering designers to conduct tests in every sprint. By running tests on small components every two or three weeks, UX designers can align themselves to the development schedule and push design improvements faster.
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How to Establish a Content-First Design Process: Content Strategy Tools for Everyone | UX Booth

How to Establish a Content-First Design Process: Content Strategy Tools for Everyone | UX Booth | Expertiential Design | Scoop.it
By thinking differently about collaboration and workflow, content strategy makes everyone’s job easier. Author Carrie Hane Dennison explores practical content-first thinking in part 1 of a 3 part series.
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