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Meta-Service Design: Designing a Way for Design to Survive in a Toxic Organizational Enviroment

Meta-Service Design: Designing a Way for Design to Survive in a Toxic Organizational Enviroment | UX Design | Scoop.it

The Meta-Service Design framework focuses on the construction of the engines that make up the culture and not on the design or repair of a specific service, this way it uses the traditional organizational values as leverages instead of directly fighting them.


Via Mario K. Sakata
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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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How the Internet of Things Changes Business Models

How the Internet of Things Changes Business Models | UX Design | Scoop.it
Gordon Hui on how the Internet of Things (IoT) impacts business models. “In a connected world, products are no longer on…

Via Fred Zimny
Michael Allenberg's insight:

Must read!

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Rescooped by Michael Allenberg from Public Relations & Social Media Insight
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17 Fantastic Infographic Generators!

17 Fantastic Infographic Generators! | UX Design | Scoop.it

Data is crucial. However, displaying a chunk of plain data can be monotonous. Infographics visualize plain data and make it visually more appealing. Data turned into infographic has a higher potential to go viral and be effective. While many of us are designers who can design amazing infographs, Infographic Generators can come in handy to Designers and non-designers alike. They can be a time saving resource. So here is a list of 17 fantastic Infographic Generators I compiled together:...


Via Jeff Domansky
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Bobbi Dunham's curator insight, March 2, 9:55 AM

Very nice selection. A canva fan myself...and piktochart.

Filipe Cálix's curator insight, March 2, 11:44 AM

As infografias são um recurso muito útil para a aprendizagem. Condensam muita informação e têm um aspeto muito apelativo e muito "pro". No entanto, já não é necessário um curso de design nem grandes habilidades digitais para criar tão interessantes recursos infográficos.

Estas ferramentas permitem-lhe focar-se no conteúdo e poupar tempo na conceção gráfica. Artigo interessante e útil.

Aarathi Venkataraman's curator insight, March 3, 12:19 PM

I would read #infographics all day - super informative, easy to read and pleasing to the eye. These generators make them easy to produce.

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On meta-design and algorithmic design systems

On meta-design and algorithmic design systems | UX Design | Scoop.it
The rise of the meta-designer, and the use of algorithmic design systems.

Via Mario K. Sakata
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Improving the multichannel customer experience

Improving the multichannel customer experience | UX Design | Scoop.it
Whether you realise it or not, your company is in the user experience business.

Via Mario K. Sakata
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Jonathan Ive and the Future of Apple

Jonathan Ive and the Future of Apple | UX Design | Scoop.it
In recent months, Sir Jonathan Ive, the forty-seven-year-old senior vice-president of design at Apple—who used to play rugby in secondary school, and still has a bench-pressing bulk that he carries a little sheepishly, as if it belonged to…
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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The New Science behind #Customer #Loyalty

The New Science behind #Customer #Loyalty | UX Design | Scoop.it
The power of Customer Experience and growing competition are driving companies to take a more scientific approach to building customer loyalty.The term Customer Experience is becoming increasingly used to describe all the touch-points, engagements and interventions that your customer has with your people, your products and services, and your brand. Ensuring a consistent and positive experience throughout these will ensure customers are happy to continue spending money with your company rather th

Via Eric_Determined / Eric Silverstein
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Darcy Bevelacqua's curator insight, February 19, 4:56 PM

Customer experience is more important. Understanding how to make it easy and efficient is essential to long term growth. It's important to get started now. 

Mike Donahue's curator insight, February 20, 10:53 AM

I like that Forrester factors emotions into their ranking, something NPS does not, making for a more complete measurement and predictor of consumer loyalty.

Wafa Hammedi's comment, March 3, 4:37 AM
Romain, What is the new science then??? Very curious to learn about that from you in class ! your insights will be beneficial to all the students in class ! Great job !
Rescooped by Michael Allenberg from Designing design thinking driven operations
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MIT: Two Strategies CIOs Need to Deal With the "Biggest Technology Disruption Ever" | Kinetic Vision

MIT: Two Strategies CIOs Need to Deal With the "Biggest Technology Disruption Ever" | Kinetic Vision | UX Design | Scoop.it
What strategies do CIOs need to manage the current wave of technology disruption - from the Internet of Things and social media to wearables?

Via Fred Zimny
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Rescooped by Michael Allenberg from Design Revolution
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10 Trends Sure To Change Web Design in 2015

10 Trends Sure To Change Web Design in 2015 | UX Design | Scoop.it

Updated! Some of the web's smartest thinkers reveal what they believe will transform the web.

Summary & Marty Notes

1. Huge Background Images (Agree, but hard to do well in responsive design).
2. Card Based Design (Agree and need to know more about this since cards = responsive and responsive i.e. platform agnostic is the way to go now).
3. Digital First Branding (Agree and this will be a big shift for many who think of their websites as additions not the MAIN THING).

4. Open Data (Need to know more about this).
5. Responsive Design...Evolved (Agree, Agree, Agree).
6. Privacy (not sure about this one, think that ship has sailed).
7. Isomorphic Java Script (Need to know more about this).
8. Iteration (Agree, we will make MVPs, ship them and then watch and improve them).
9. Vibrant Design (not sure about this one, the example made my eyes hurt).
10. Web Components & Adaptive Design (this is Internet of Things and I agree).


Via Martin (Marty) Smith
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Digital Empathy: Wearables and Emotional IQ

Digital Empathy: Wearables and Emotional IQ | UX Design | Scoop.it
Wearable technology is one of today’s fastest growing fields of innovation. Already it allows us to easily monitor and record biometric data, connect to

 

Rather than building devices that allow us to function more like a machine with clinical efficiency, researchers are beginning to understand the need for devices that recognize our humanity and assist us in fostering a sort of digital empathy.


Healey points to “[w]earable sensors [that] can capture things like galvanic skin response and heart rate and begin interpreting physiological responses.” Clothing that can sense the wearer’s mood or stress level and respond by translating their state of mind into colors or patterns recognizable to others could one day form an entirely new mode of communication. But beyond the dream of a world of sartorial over-sharing



Via Edwin Rutsch
Michael Allenberg's insight:

The future of Experiences begins now...

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Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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Introducing the service model canvas - UX for the masses

Introducing the service model canvas - UX for the masses | UX Design | Scoop.it
Find out how to explore, de-construct and document an existing or new service with the service model canvas. A great new service design tool.

Via yannick grenzinger
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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The IoT Will Drive the Future of Digital Experience

The IoT Will Drive the Future of Digital Experience | UX Design | Scoop.it
People often think of the Internet of Things as being about smart thermostats, milk-ordering fridges and cheap beacons.

Via Fred Zimny
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Rescooped by Michael Allenberg from UXploration
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7 Steps to Deliver Better Customer Experiences

7 Steps to Deliver Better Customer Experiences | UX Design | Scoop.it
The most common mistake is starting with data.

Via Mario K. Sakata
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Lean for Enterprise Teams - Seattle - Full Day Workshop

Lean for Enterprise Teams - Seattle - Full Day Workshop | UX Design | Scoop.it
Lean for Enterprise Teams: Combining Agile, Lean and User-Centered Design in large companies April 2, 2015 - Seattle, WA Full Day Workshop with Jeff Gothelf, author of Lean UX Hosted by Nordstrom (1600 7th Ave, Suite 2500, Seattle, WA) ...
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Mystical guidelines for creating great user experiences

Mystical guidelines for creating great user experiences | UX Design | Scoop.it
The Jewish Torah teaches that the Creator created our world through ten utterances--for example, "let there be light." The Jewish mystical tradition explains that these utterances correspond with t...

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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A brief history of user experience

A brief history of user experience | UX Design | Scoop.it
Think about the last time you ate at a restaurant. What cuisine did it serve?

What made you to choose that particular restaurant? What was your first impression as you walked in? Were you asked ...

Via Fred Zimny
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Marco Favero's curator insight, February 27, 6:12 PM

aggiungi la tua intuizione ...

William Smith's curator insight, March 1, 1:13 PM

UX is more than just designing the "digital" experience. I like to think holistically. And this is one of the most intriguing Venn Diagrams I have seen.

Romain MAZUIR's curator insight, March 2, 3:17 PM

A brief history of user experience #H2MWP

Rescooped by Michael Allenberg from Designing design thinking driven operations
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Well-Designed: Creating Empathy-Driven Products | SXSW 2015 Event Schedule

Well-Designed: Creating Empathy-Driven Products | SXSW 2015 Event Schedule | UX Design | Scoop.it
In this increasingly complicated world, it’s hard enough delivering a useful product, much less one that someone really loves.

Modern startups have proven that industry disrupt...

Via Fred Zimny
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About UX product managers

About UX product managers | UX Design | Scoop.it
Why product managers are still valuable and what UX designers would have to learn to replace them.

Via Mario K. Sakata
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Empathy And Technology − The Relationship That Makes Good Design Better

Empathy And Technology − The Relationship That Makes Good Design Better | UX Design | Scoop.it
Empathy is the ability to understand and share the feelings of end users, resulting in breakthroughs in experience design and enhanced user interface design

Via Mario K. Sakata
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All the Things that Don’t Matter

All the Things that Don't Matter - The Year of the Looking Glass - Medium
And the one thing that does, when you build a product
Michael Allenberg's insight:

Very insightful! 

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UXD Abhishek Jain's comment, February 19, 4:18 AM
Related article: New Dimension of UX Design http://abhishekjain520.blogspot.com
Rescooped by Michael Allenberg from UXploration
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Leadership Lessons From Walt Disney: Perfecting the Customer Experience

Leadership Lessons From Walt Disney: Perfecting the Customer Experience | UX Design | Scoop.it
At Disney Institute, we were recently reflecting on the phrase, “simple is the new smart,” and it reminded us of a leadership philosophy we share with our...

Via Mario K. Sakata
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Strategic UX: The Art of Reducing Friction

Strategic UX: The Art of Reducing Friction | UX Design | Scoop.it
In user experience, friction is defined as interactions that inhibit people from intuitively and painlessly achieving their goals within a digital interface. Friction is a major problem because it leads to bouncing, reduces conversions, and frustrates would-be customers to the point of abandoning their tasks. Today, the most successful digital experiences have emerged out of focusing on...
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Romain MAZUIR's curator insight, February 16, 2:54 PM

Strategic UX: The Art of Reducing Friction #H2MWP

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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10 #Customer #Experience Quotes To Improve #Engagement

10 #Customer #Experience Quotes To Improve #Engagement | UX Design | Scoop.it
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." Apple’s mission through the very words of its mastermind Steve Jobs. Some of the most successful companies have one thing in common – they offer an amazing customer experience. If you’re working on improving your strategy, get inspired by these eye-opening customer experience quotes, to help you foster client engagement.What Steve Jobs is teaching us is that the

Via Eric_Determined / Eric Silverstein
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Bharat Employment's curator insight, February 12, 11:45 PM

http://www.bharatemployment.com/

sharon lewis's curator insight, February 15, 1:20 PM

Some quotes not before seen, all reinforcing the message of "the customer rules!"

Enjoy

Arielle Monnerot-Dumaine's curator insight, February 16, 12:30 PM

Difficile de choisir ! Et vous ?

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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The Inevitability of a #Mobile-Only #Customer #Experience

Slides for Altimeter's webinar: The Inevitability of a Mobile-Only Customer Experience Watch the webinar replay at: http://www.slideshare.net/Altimeter/webinar…;

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, February 11, 2:06 AM

As @BrianSolis highlights:


"Companies must design #mobile-first and mobile-only #customer #journeys to prevent channel-hopping and multi-screening, thus increasing conversions"


Is your company making the commitment to mobile?

Bharat Employment's curator insight, February 12, 12:18 AM

http://www.bharatemployment.com/

Mike Donahue's curator insight, February 13, 10:14 AM

Nice deck with plenty of compelling stats. I would argue the mobile-only experience is already here for many people. Some by necessity and other sby choice. Ignore at your own risk.

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Think Human Centricity

Think Human Centricity | UX Design | Scoop.it
The art and science of Human-Centered Design

Via Mario K. Sakata
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Romain MAZUIR's curator insight, February 9, 3:32 PM

Think Human Centricity #H2MWP

Judith Jassogne's curator insight, February 10, 2:54 AM

Human centricity !!

Tom Van Looy's curator insight, February 13, 8:53 AM

Great and crisp article Mario ! Thanks for sharing !

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Designing on a system level

Designing on a system level | UX Design | Scoop.it
I recently sat down with Andy Goodman, designer and group director of Fjord’s US studios. Goodman has been designing and managing design teams around the globe for the...

Via Mario K. Sakata
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