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New Layouts for the Multi-Device Web

New Layouts for the Multi-Device Web | UX Design | Scoop.it

As the variety of devices being used to access the Web has grown, these patterns haven’t been keeping up. Designing for today’s Web means considering single-handed thumb use on smartphones, two handed touch interactions on tablets, mouse and keyboard input on traditional PCs, hybrid devices, and more. Web layouts have to evolve to support this new reality.


Via Mario K. Sakata
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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from Talking about Customer Experience
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Customer Experience in the Internet of Things

Customer Experience in the Internet of Things | UX Design | Scoop.it

Via Evelyn Weiss
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Olivier Renaudin's curator insight, March 9, 4:44 AM

With every human expected to own some 20 or more connected devices by the year 2020, the Internet of Things (IoT) is a phenomenon brands can’t afford to ignore.

Romain MAZUIR's curator insight, March 9, 4:35 PM

Customer Experience in the Internet of Things #H2MWP

Birgitta Edberg's curator insight, March 29, 3:16 PM

Always easier to understand Customers Experience in infographic.

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What we mean by meaning: new structural properties of information architecture #ias15

Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minn…

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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5 disciplines of customer experience leaders

5 disciplines of customer experience leaders | UX Design | Scoop.it
Designing experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy. By addressing five key questions, customer experience leaders develop the capabilities to make the design process more effective and more repeatable for new products or new markets.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 24, 7:57 PM

As you look to improve your #customer #experience, make sure you address each question thoroughly:


1. What do we want to stand for in the eyes of our customers?

2. Which handful of actions will generate the most impact with our target customers?

3. How can we use customer feedback to promote learning and behavior change among employees?

4. When we put ourselves in the customer's shoes, what aspects of the experience need to change?

5. How can we anticipate and mitigate the risks, in order to sustain the changes?


Leadership need to have those questions answered:


1. Which groups are the most critical in order to carry out the required changes?

2. How can we equip each group for success?

3. Who can best support and influence the groups?


Share a recent experience within your company undergoing such changes.

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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How Simple Questions Lead to Great Innovations

How Simple Questions Lead to Great Innovations | UX Design | Scoop.it
There is a myth that successful companies begin with grandiose ambitions. The implication is that entrepreneurs should start with megalomaniac goals in order to succeed. To the contrary, my observation is that great companies began by wondering about simple things, and this leads to asking simple questions that beget companies:
Therefore, what? This question arises when you spot or predict a trend and wonder about its consequences. It works like this: “Everyone will have a smartphone with a came

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 22, 12:48 PM

If you had to come up with one keyword when it comes to #innovation, what would you use?


I would start with #Simplicity, share yours.


Sir Richard Branson: “Complexity is your enemy. Any fool can make something complicated. It is hard to keep things simple.”


#CX  In a #Mobile First world, continuous opportunities for improvement.

ProPM Canada's curator insight, April 28, 10:47 AM

Hands-free, integrated car stereos, smart thermostats,...all responses to a need that were simple and logical.

Rescooped by Michael Allenberg from Effective UX Design
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Intention-Focused Design: Applying Perceptual Control Theory to Discover User Intent :: UXmatters

Intention-Focused Design: Applying Perceptual Control Theory to Discover User Intent :: UXmatters | UX Design | Scoop.it

Via Terry Patterson
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Terry Patterson's curator insight, April 19, 4:55 PM

It is common that we take an interest in discovering user behavior in user research. What we may need to pay attention more is the intention for behavior. This article describes in detail this very foundation of intention-focused design based on psychological theories. Good read for those in the user research domain. 

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Parallax Scrolling: Engaging Or Annoying?

Parallax Scrolling: Engaging Or Annoying? | UX Design | Scoop.it

Naturally, we decided to test this. We chose two sites that used parallax scrolling to tell a story. Here’s what we discovered.


Via Mario K. Sakata
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What the Apple Watch Means for The Age of Notifications

What the Apple Watch Means for The Age of Notifications - Backchannel - Medium
We’ve gone from portals to feeds to little bulletins on your lock screen. Smart watches will move us to crisis mode. But…

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Effective UX Design
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No More Pogo Sticking: Protect Users from Wasted Clicks

No More Pogo Sticking: Protect Users from Wasted Clicks | UX Design | Scoop.it
Misleading links and omitted information force users to bounce back and forth in a hub-and-spoke pattern, between a routing page and subpages linked from it.

Via Terry Patterson
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Terry Patterson's curator insight, April 14, 11:56 AM

This was a great read! Pay attention to your web analytics, it's not about increasing clicks, it's about increasing engagement and meeting the customers' needs. 

Rescooped by Michael Allenberg from Design Revolution
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No Bait & Switch Parallax Ecommerce Designs PLEASE

No Bait & Switch Parallax Ecommerce Designs PLEASE | UX Design | Scoop.it

Bait & Switch Parallax
Earlier today we shared a Scoop on ecommerce web design trends (http://sco.lt/5bADXl ). CycleMon is a good example of falling in love with an idea, parallax scrolling, and forgetting ecommerce basics such as 1. DON'T MAKE ME THINK and 2. You have 9 Seconds to tell me what you are all about.

http://www.cyclemon.com/mobile/

Cyclemon forces customers to scroll to the bottom of a long list of designs BEFORE they proceed to a Cafe-Press like store. WRONG. Don't be so impressed with your designs you make me spend precious TIME scrolling through ALL of them.

OR if you do so ask me a question. What design best describes you? Cyclemon could use a tag or make their images clickable to clue their customers faster. Don't FORCE your customers to follow YOUR line through the forest of your products.

And, don't bait and switch. When Cyclemon LOOKS one way during the scroll and another after the click they violate the scenttrail rule - whatever is on the other side of a click must resemble and amplify what is on the other side.

Cyclemon violates the rule because they leave the ecommerce to after a long scroll and click. This is like inviting an insurance salesman to lunch. Be more clear upfront and you won't violate the Scenttrail Rule.

Oh and one more thing. The Cyclemon page defined our laptop as mobile. Make sure your sniffer is reading correctly before you expose it to the world or you lose trust and legitimacy both things needed if customers are going to open their wallets.


Via Martin (Marty) Smith
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Wes Thomas's comment, April 11, 9:23 PM
Thanks for the insight
Rescooped by Michael Allenberg from MarketingHits
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2015: The Year of the Data Nerd #Infographic

2015: The Year of the Data Nerd #Infographic | UX Design | Scoop.it
Are you a data nerd? This week’s infographic by New Relic zeroes in on how companies are using data to improve their products/applications and speed up their deployments.

Via Brian Yanish - MarketingHits.com
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John Caswell's curator insight, April 20, 4:15 AM

Data, Big Or Small - It's the raw material of decision making...

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4 Things Strategists Can Learn From UX Designers – Think with Google

4 Things Strategists Can Learn From UX Designers – Think with Google | UX Design | Scoop.it
As brands expand their digital footprints, how can UX designers and strategic planners work together?

Via Mario K. Sakata
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User experience design is not what you think

User experience design is not what you think | UX Design | Scoop.it

Great user experiences happen beyond the screen and in the gaps. Gaps between channels, devices and business silos.


Via Mario K. Sakata
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Tom Van Looy's curator insight, April 3, 3:32 AM

UX lies between the gaps

Derek Hoiem's curator insight, April 9, 3:50 PM

we must think beyond just a product but how it ties into life.

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The 10 Commandments of User Interface Design | Visual.ly

The 10 Commandments of User Interface Design | Visual.ly | UX Design | Scoop.it
User interface design is more than skin deep. Here's an infographic that sums up the 10 Commandments of User Interface Design quite succinctly.

Via Pedro Costa Neves
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Romain MAZUIR's curator insight, May 4, 3:50 PM

The 10 Commandments of User Interface Design #H2MWP

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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The New DNA Of Customer Experience Value

The New DNA Of Customer Experience Value

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 27, 10:12 PM

Share your thoughts on this new DNA of #Customer #Experience Value


Developed by @CXGAsia

Nina Lappalainen's curator insight, April 29, 1:04 AM

The New DNA Of Customer Experience Value

Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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A Process for Empathetic Product Design

A Process for Empathetic Product Design | UX Design | Scoop.it
It focuses on people rather than technology.

Via yannick grenzinger
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Oana Juncu's curator insight, April 25, 3:42 AM

why would tou think other people think the same way as you do? validating hypothesis is about empathy . the other way around is also true

Rescooped by Michael Allenberg from Online Marketing Resources
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Content Marketing Ideas For Websites - Content Strategy For Links and Traffic

Content Marketing Ideas For Websites - Content Strategy For Links and Traffic | UX Design | Scoop.it

Hundreds of ideas to push your content strategy, learn how content need not just be marketing content, but an integral part of your communication strategy.


Via Pedro Da Silva
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Venkadesh Narayanan's curator insight, April 23, 12:30 AM

http://fhyzics.com/

Louie Cale's curator insight, April 25, 11:00 AM

This is a mega resource of content ideas and strategies. If you're an avid online marketer, you'll love this.

Romain MAZUIR's curator insight, May 4, 3:18 PM

How content need be an integral part of your communication strategy #H2MWP

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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | UX Design | Scoop.it
An in-depth look at the digital customer experience.

Via Mario K. Sakata
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Nina Lappalainen's curator insight, April 20, 1:11 AM
The digital customer experience – connecting the dots
Rescooped by Michael Allenberg from Designing services
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Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations

Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations | UX Design | Scoop.it
Action-oriented creative thinking toolkit for services organizations

Via Fred Zimny
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Thinking Like An App Designer

Thinking Like An App Designer | UX Design | Scoop.it

This is where lean UX10 comes in, a way of working in short quick cycles. The approach entails continual iteration on design and development, keeping one single focus in mind: that nothing is certain until users try it out.


Via Mario K. Sakata
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The Future of UX Research: Uncovering the True Emotions of our Users

The Future of UX Research: Uncovering the True Emotions of our Users | UX Design | Scoop.it
User Experience features significant and unique articles dealing with the broad field of user experience.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Designing services
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2015 – A tipping point in service innovation - diginomica

2015 – A tipping point in service innovation - diginomica | UX Design | Scoop.it
2015 will be viewed as a tipping point year for service innovation. This is a culmination of technological trends of the past decade, coming home to roost.

Via Fred Zimny
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Rescooped by Michael Allenberg from UX Design : user experience and design thinking
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10 of the Best UX Infographics - The Usabilla Blog

10 of the Best UX Infographics - The Usabilla Blog | UX Design | Scoop.it
Sometimes, as the old saying goes, pictures really do tell 1000 words. And if that’s the case, what’s better than a picture with 1000 words included on it?

Via yannick grenzinger
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Romain MAZUIR's curator insight, May 4, 2:59 PM

10 of the Best UX Infographics #H2MWP

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How the Internet of Things Changes Business Models

How the Internet of Things Changes Business Models | UX Design | Scoop.it
Value creation is no longer one-and-done.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Gamification harnesses the power of games to motivate

Gamification harnesses the power of games to motivate | UX Design | Scoop.it
Gamification works because our responses to games are deeply hard-wired into our psychology. Game design techniques can activate our innate desires to recognize patterns, solve puzzles, master challenges, collaborate with others, and be in the drivers’ seat when experiencing the world around us. They can also create a safe space for experimentation and learning

Via Eric_Determined / Eric Silverstein
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Jean-Marie Grange's curator insight, April 7, 10:43 AM

Gamification works!

Jonathan Wade's curator insight, April 14, 1:32 PM

So, can we use our tendencies and appeal them in order to make ourselves better?  If so, where are the ethical boundaries?

David W. Deeds's curator insight, April 19, 9:09 AM

¨We´re hardwired¨...I like that. ;)

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Why Simplicity May Be the Secret to #Brand Success

Why Simplicity May Be the Secret to #Brand Success | UX Design | Scoop.it
We live in an era of boundless choices, rapid innovation, and all-important peer recommendations.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, March 31, 2:49 AM

As Richard Branson said: "Complexity is your enemy! Any fool can make something complicated. It is hard to make something simple".


As #Mobile becomes the most personal channel for many of your customers, and Margaret highlights the importance of peer recommendations, how are you making it easier for your customers to #engage?

Patrick Findlay's curator insight, March 31, 4:15 AM

Keep it simple, that's the name of the game.