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There Is No Mobile Internet! | Smashing Magazine

There Is No Mobile Internet! | Smashing Magazine | UX Design | Scoop.it
Why we need to forget the idea of a mobile Internet and start thinking about how to create seamless online communications instead, irrespective of device.

Via Mario K. Sakata
Michael Allenberg's insight:

This is soooooo true! One web, device agnostic thinking is the only way to evolve the Intranet.

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Cláudio Braune Gusmão's comment, February 26, 2013 2:59 PM
In Brazil people have afraid of being mugged using mobile devices, include tablets, in transit so they don't use regularly. Unfortunatelly.
Mario K. Sakata's comment, February 28, 2013 9:34 AM
That's very interesting to hear!

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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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Optimizing the digital and social customer experience

Optimizing the digital and social customer experience | UX Design | Scoop.it
An in-depth overview of why and how to improve the digital and social customer experience across and beyond touchpoints.

Via Fred Zimny
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Ello's 5 Biggest Design Crimes

Ello's 5 Biggest Design Crimes | UX Design | Scoop.it
And with that, we can all stop pretending to care about another soon-to-fail social network.

Via Pedro Costa Neves
Michael Allenberg's insight:

I still love #AntiFacebook even though I rarely use it...

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Rescooped by Michael Allenberg from Design Revolution
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How Responsive Web Design Works [Infographic]

How Responsive Web Design Works [Infographic] | UX Design | Scoop.it
This infographic illustrates what responsive web design is, how it works, and why you should make the switch.

Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, October 4, 1:18 PM

Responsive Web Design 
Here is an email I wrote to a friend this morning about responsive:

NO ONE understands mobile seo btw (lol). Not a huge leap to think that what makes a site responsive could also confuse the spider. Could also HELP the spider since the re-imagining of the information architecture should do things like:


* Move from novels to linked snippets. 
* Rely on tags (tags are about to be HUGE because they create new dimensions into the data). 
* Can open a site's content for social (reduce distance between THEM [customers] and US [site creators / managers]).
* Create clear meta data (goes with connected snippets). 

That last bullet puts stress on current database thinking and tech. With this many windows into the same data a developer must know about how to cononicalize a URL (or the dupe penalties will be crushing). Responsive websites become an evolving puzzle. As new pieces get created they must fit the existing framework or blow the whole thing up. 

That said, I don't see any way BUT thinking mobile first from here on out. In the end that is going to be a good thing for all of us, but transitioning is a bear :). Marty 

 

Tony Guzman's curator insight, October 6, 11:28 AM

This infographic describes what responsive website design is and how to best accomplish it.

Rescooped by Michael Allenberg from Online Marketing Resources
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10 Fixes for Improving Your Product's User Experience

10 Fixes for Improving Your Product's User Experience | UX Design | Scoop.it

10 of the best ways for creating positive user experiences that will lead to increased word of mouth, higher engagement rates and faster growth.


Via Pedro Da Silva
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CUBI: A User Experience Model for Project Success

CUBI: A User Experience Model for Project Success | UX Design | Scoop.it

We all want to be a part of compelling creative projects—projects that solve business problems and engage users through meaningful and valuable experiences. However, given tight budgets and timelines it's challenging to create genuinely innovative design, identify gaps in the process, and consider the variety of factors for effective user experience.


Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Don’t Down-size the Store. Right-size the Experience!

Don’t Down-size the Store. Right-size the Experience! | UX Design | Scoop.it
Don’t Down-size the Store. Right-size the Experience

Via Eric_Determined / Eric Silverstein
Michael Allenberg's insight:

Great piece merging #ServiceDesign with #ExperienceDesign. #DesignHolistically

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Eric_Determined / Eric Silverstein's curator insight, September 26, 2:34 AM

Doug Stephens shares key insight from a published article earlier in the year.


All deliverables are still very relevant today!


You can see some of them being applied with Macy's latest move:


http://fortune.com/2014/09/24/macys-tech/


What would you like to see changed or improved in your in-store experience?


Smart-fitting rooms equipped with iPads is a great way to relieve stress points for customers, and stores to enhance #customer #experience.

Rescooped by Michael Allenberg from Design Revolution
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Who Did MoMA Hire To Create Their Web Store? Yugo Nakamura

Who Did MoMA Hire To Create Their Web Store? Yugo Nakamura | UX Design | Scoop.it

Japanese web designer Yugo Nakamura has created some cool sites. Great clean lines, white backgrounds, splashing of color, movement both real and implied reminds me of Haring, Warhol and de Kooning. #toogood #webdesgin

 


Via Martin (Marty) Smith
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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#Customer #Experiences are not just an aspect of your business, they are your business!

#INBOUND13 http://inbound.com INBOUND 2013 kicks off with a remarkable vision video re-imagining the way companies and people interact.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 21, 9:25 PM

While this was the #Inbound13 opening video, and they just ended their #Inbound14 event, this video is still a great way to get everyone engaged and share their thoughts on their latest #customer #experiences.



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The Psychology of Color in Marketing and Branding via HuffPost

The Psychology of Color in Marketing and Branding via HuffPost | UX Design | Scoop.it

Marty Note
Great HuffPost roundup of several important infographics and psychology of color studies. Which ones surprised you? Problem is every website wants ALL of those emotions, but not all at once (lol). Key is picking right color for right content / place on your site.

RED may SUCK as a homepage because it chases people away, but red could ROCK as an accent. Red "buy" buttons have only been beat ONE TIME in thousands of tests we've run. So find the right color conversation and have it at the right time.

At Curagami (http://www.Curagami.com) we think of colors as ways to help tell stories. We try to "match the hatch" of the story we are telling to colors in our images or within supporting graphics such as icons or widgets.

When our story is EXCITING we like RED or variations of it. We may also isolate the red by using black and white. Isolating red makes its power SHOUT in just the right minimal way sometimes. Too much red makes you want to RELAX so we may follow a RED with a soothing green or blue.

Websites are hub and spoke so it van be impossible to map stories to color in sequence. BUT if you match the PAGE to your colors you can win and be sure to daisy chain content telling the same story with enough similar colors and scenttrail to create a sense of connection. If you tell a GREEN story and suddenly smack your readers with too much red they RUN.

Win the page, link the page and win the psychology of color battle in your web design.

And YES I'm breaking my Big Blogs curation rule for the 3rd time in a day (lol). Soon as you state a stupid rule like that you break it and that is a definite RULE (lol). M

 

 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, September 20, 4:45 AM

add your insight...


Linda Alexander's curator insight, September 23, 11:09 PM

I've always found the reaction to color fascinating. Here is a terrific article related to the psychology of color....and how it might impact your BRAND.

Scott Langston's curator insight, September 23, 11:52 PM

Emotion and marketing

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The UX App That's Driving Design Everywhere, From Airbnb to Zappos | WIRED

The UX App That's Driving Design Everywhere, From Airbnb to Zappos | WIRED | UX Design | Scoop.it
Clark Valberg envisioned a tool that would allow multiple stakeholders to weigh in during the crucial design phase, rather than griping after the fact.
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UX Maturity Model: From Usable to Delightful

UX Maturity Model: From Usable to Delightful | UX Design | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association

Via Mario K. Sakata
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Rescooped by Michael Allenberg from Design Revolution
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10 Top Flat Webdesigns Inspire

10 Top Flat Webdesigns Inspire | UX Design | Scoop.it

Great examples of flat webdesigns. Flat looks better as responsive design another way of saying it looks better on phones and pads. My faves here are the doesn't seem flat Beagle Ship and the Boldial WP theme.

 


Via Martin (Marty) Smith
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Simplicity, It’s Complicated

Simplicity, It’s Complicated | UX Design | Scoop.it

The goal is not simplicity for its own sake. Simplicity is only a means to an end. The goal is ease.


Via Mario K. Sakata
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likeyoumeanit's curator insight, September 13, 1:54 PM
Simplify rectify solidify
Rescooped by Michael Allenberg from Designing design thinking driven operations
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Why Internal Branding is Central to Customer Experience Management

Why Internal Branding is Central to Customer Experience Management | UX Design | Scoop.it

Why is it that only 12% of customers judge specific leading suppliers as extremely customer-centric (CMO Council Customer Affinity study), while 56% of those s…


Via Fred Zimny
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Rescooped by Michael Allenberg from UX-UI
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3 Ways Bigger iPhones Will Change App Design

3 Ways Bigger iPhones Will Change App Design | UX Design | Scoop.it
User interface experts tell Co.Design how the bigger screens of the iPhone 6 line will impact app design across the industry.

Via Pedro Costa Neves
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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How Emotions Drive Customer Experience Webinar (Presentation)

MYTH: IF WE SOLVE THE CUSTOMER'S PROBLEM, THE EXPERIENCE IS A GOOD ONE Are your agents getting off the phone fast, but not solving the customers’ problems? Or,…

Via Fred Zimny
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Dimitris Portokalis's curator insight, October 6, 1:58 AM

This presentation illustrates vividly the emotions that drive customer's experience

...And that is why empathy is important in the working environment. 

Roberto Nocera's curator insight, October 6, 5:12 AM

Put emotions in your customer experience design #cxm #exmotions

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Happy Customers Mean Loyal Customers - are you ready to deliver positive #CustExp?

Happy Customers Mean Loyal Customers - are you ready to deliver positive #CustExp? | UX Design | Scoop.it
In the best of all worlds, happy customers mean loyal customers. Loyal customers talk, create buzz and can be an advocate that leads to more customers. Customers want an exceptional experience and wi…

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, October 2, 4:23 PM

Lisa shares 4 key insight to deliver positive #customer #experiences.


These require buy-in across the entire organization, is your company committed?


Make sure your strategy is clearly communicated, the right investments are being implemented, you listen to your customers every step of the way, then adapt as necessary.



Mike Ellsworth's curator insight, October 2, 7:12 PM

Well are ya? 

 

Via @Eric_Determined 

Rescooped by Michael Allenberg from UXploration
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You Are NOT a User Experience Designer

You Are NOT a User Experience Designer | UX Design | Scoop.it
There is a fundamental misunderstanding amongst designers when they enthusiastically tell you that they're a User Experience designer.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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What's the Difference: #Customer #Journey Map vs Customer Lifecycle Map?

What's the Difference: #Customer #Journey Map vs Customer Lifecycle Map? | UX Design | Scoop.it
Are you really mapping the customer journey, or are you just looking at the customer lifecycle? Which one should you be using to improve the customer experience?

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 24, 6:13 PM

You can see from the slide the different elements you need to deliver. But the #customer #Journey map is the basis for understanding how, when and where your customers interact with your brand, then you need to make sure you deliver a consistent experience across all touch points and channels. 


Annette provides clarity in the differentiation between lifecycle and journey.


Share your thoughts.

Roberto Nocera's curator insight, September 25, 3:27 AM

it's a great article that explain the difference between the customer journey and the customer experience lifecycle.  #cxm

Tonya McKinney's curator insight, September 26, 7:33 AM

I prefer customer engagement maps....it's not about steps, it's about the quality of interaction.

 

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Emotional Objects and Why We Love Them

Emotional Objects and Why We Love Them | UX Design | Scoop.it
We respond emotionally to many aspects of physical objects. Here are three that digital things still don’t have.
Michael Allenberg's insight:

To design great Experiences for today, one must be cognizant of the timeless Experiences that resonate emotions within us... #ExperienceDesign #integratedExperiences

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Rescooped by Michael Allenberg from Designing design thinking driven operations
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The What If Method presented by Motivate Design

Why "what if"...? The What If Method tackles the challenge of engaging a disruptive mindset when it comes to design thinking and crafting user experiences.


Via Fred Zimny
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Paula King, Ph.D.'s curator insight, October 7, 4:28 PM

I don't find anything really new here but it is a well done slide show.

Rescooped by Michael Allenberg from UXploration
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Exploring the Google Glass UX

Exploring the Google Glass UX | UX Design | Scoop.it
Google Glass opens up a whole new world for designers. It's a world of wearable devices, and the applications that go with them. This week, authors Markiyan Matsekh and Oleh Hasoshyn explore the opportunities and the limitations that come with designing for Google Glass.

Via Mario K. Sakata
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Does #Mobile Payments play a critical role to Mobile #Customer #Journeys?

Does #Mobile Payments play a critical role to Mobile #Customer #Journeys? | UX Design | Scoop.it
On Tuesday, Apple held a special event out in Cupertino where they made major announcements and unveiled the latest additions to their product line for the 2014 holiday season. As Jason Bateman put it: Is there a better day in … Continued

Via Eric_Determined / Eric Silverstein
Michael Allenberg's insight:

The future of #integratedExperiences.

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Eric_Determined / Eric Silverstein's curator insight, September 17, 2:47 PM

Do you agree with  Apple CEO Tim Cook statement?  


"Most people that have worked on [mobile payments] have started by focusing on creating a business model that was centered around their self-interest instead of focusing on the user experience."


@Googlewallet focused on the customer too, but did not win over merchants, which impacts the overall user experience.


Will you be using #ApplePay?

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A Smart Necklace That's Like a Locket for the 21st Century | WIRED

A Smart Necklace That's Like a Locket for the 21st Century | WIRED | UX Design | Scoop.it
One thing quietly unsaid amid all the hubbub over the Apple Watch is that it’s not particularly clear what the device is for. Is it a notification screen? A fancy credit card? A health tracker? It’s all of those things—and that’s a problem, says Jennifer Darmour. “Even though Apple introduced a great platform, it still…
Michael Allenberg's insight:

Absolutely brilliant!!!

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How to reach ultimate #Customer #Experience?

In this presentation, Scott Liewehr, founder of Digital Clarity Group, explores going beyond digital marketing to build ultimate customer experiences. Topics c…

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 14, 2:59 PM

Great slideshare from Scott Liewehr.


Two key slides I particularly liked:


#Customer Perceived Experience minus Customer Expected Experience = Customer Satisfaction


#Brands that don't view the consumer empowerment phenomenon as an opportunity will die!


Do you agree with both?