Expertiential Design
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Why Paper Is Still Your Best Design Tool

Why Paper Is Still Your Best Design Tool | Expertiential Design | Scoop.it
… and why all-digital prototypes are a trap. (Why Paper Is Still Your Best #Design Tool #UX #UI #Usability http://t.co/niYCSR2J)
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Ideo Says The Future Of Design Is Circular

Ideo Says The Future Of Design Is Circular | Expertiential Design | Scoop.it
A new guide for designers encourages them to create products that stay in closed loops and business models that discourage waste.

Via Mario K. Sakata
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User Research is Overrated

User Research is Overrated | Expertiential Design | Scoop.it
Up-front User Research is a form of Product Procrastination. It’s busy-work, it’s a way to avoid making hard decisions. It delays the need to make something tangible. I know I shouldn’t be saying…

Via Mario K. Sakata
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How would you define the role of Design in building a Product? – Product Disrupt Blog

How would you define the role of Design in building a Product? – Product Disrupt Blog | Expertiential Design | Scoop.it
Majority of us now understand the vitality of design in building a digital product and to see it succeed. It’s no longer a secret that the products designed better are now market leaders in their…

Via Mario K. Sakata
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Proto-journey: A Lean UX Customer Journey Map

Proto-journey: A Lean UX Customer Journey Map | Expertiential Design | Scoop.it
Customer journey maps with the intent of proto-personas In Using Proto-Personas for Executive Alignment, Jeff Gothelf writes: “Proto-personas give an organization a starting point from which to begin evaluating their products and to create some early design hypotheses. They’re also helpful in initiating and reinforcing corporate awareness of the customer’s point of view to ensure it’s included in strategic planning.... Read More →

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The business case for #digital transformation | ZDNet

The business case for #digital transformation | ZDNet | Expertiential Design | Scoop.it
Forrester recently researched the impact of digital adoption on CX and ROI and some of our key takeaways are below:

Via Fred Zimny
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Adaptive Path’s guide to experience mapping

Adaptive Path’s guide to experience mapping | Expertiential Design | Scoop.it
The Customer Journey Mapping methodology will help businesses in the service industry unleash collaborative creativity and come up with innovative new service concepts

Via Fred Zimny
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You Need to Manage Digital Projects for Outcomes, Not Outputs

You Need to Manage Digital Projects for Outcomes, Not Outputs | Expertiential Design | Scoop.it

When is a project finished? For most of us, it seems pretty simple: when we ship the product or launch the service. But we need to take a step back and consider what “done” really means.Most teams in business work to create a defined output. But just because we’ve finished making a thing doesn’t mean that thing…


Via Fred Zimny
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20 Technology Predictions To Keep Your Eye On In 2017

20 Technology Predictions To Keep Your Eye On In 2017 | Expertiential Design | Scoop.it

Will this be the year that artificial intelligence (AI) becomes so seamlessly connected in our lives as to trigger action at the speed of thought? Will you and everyone you know have a “digital twin”? And if so, which twin would you prefer to talk to? Will a new breed of cyberattack catch us off…


Via Fred Zimny
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Mobile-First Is Just Not Good Enough: Meet Journey-Driven Design – Smashing Magazine

Mobile-First Is Just Not Good Enough: Meet Journey-Driven Design – Smashing Magazine | Expertiential Design | Scoop.it
Mobile-first is not specific enough to user needs. Learn more about journey-driven design and how it emerges from a user-centered approach.

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Deloitte’s Retail Trends 2017

Deloitte’s Retail Trends 2017 | Expertiential Design | Scoop.it

Accelerating change Added to the perfect storm of cost pressures, rising inflation and slowing wage growth could impact consumer confidence and therefore dampen demand. Retailers will also have to contend with ongoing disruption from the next wave of digital technologies and will need to prioritise investment in the technologies that will really add value for…


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Jean-Marie Grange's curator insight, February 9, 10:20 AM
Retail trends for 2017, as seen by Deloitte
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The Evolution of UI/UX Designers Into Product Designers – Thinking Design by Adobe

The Evolution of UI/UX Designers Into Product Designers – Thinking Design by Adobe | Expertiential Design | Scoop.it
What is a product? Until recently, the term was only used in relation to something material and often found in a retail store, but nowadays it is coming to mean digital products as well. Apps are…

Via Mario K. Sakata
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Website Designing Company in Delhi's curator insight, February 8, 6:57 AM
Traffic + More = Large profit | The generator of traffic at ogeninfo.com to small or newly business website. http://www.scoop.it/t/web-design-494/p/4075034187/2017/02/08/website-traffic-is-the-lifeblood-of-small-business
 
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McKinsey top 10 on the new consumer 2016

McKinsey top 10 on the new consumer 2016 | Expertiential Design | Scoop.it
TOP TEN ON THE NEW CONSUMER | 2016 The year’s most popular articles on the new consumer 1. The CEO guide to customer experience Companies that create exceptional customer experiences can set themselves apart from their competitors. More → 2. From touchpoints to journeys: Seeing the world as customers do To maximize customer satisfaction, companies…

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Trends in Data-Driven IoT - Silicon Valley Data Science

Trends in Data-Driven IoT - Silicon Valley Data Science | Expertiential Design | Scoop.it
In this post, we go over some emerging themes in IoT and give you a solid place to start in understanding the ecosystem.

Via Dan Roberts
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Dan Roberts's curator insight, February 1, 9:03 AM
Digital Twins and other IoT trends...
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This is why user experience is more important than price

This is why user experience is more important than price | Expertiential Design | Scoop.it

When was the last time you went into a store and purchased something? Perhaps you were just running into the store to pick up a quick snack. Chances are that prior to even the simplest of shopping decisions, you consulted the internet. Whether shoppers are looking for information on prices, reviews, quality or the general…


Via Fred Zimny
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How Do People Use Virtual Assistants on Their Smartphones?

How Do People Use Virtual Assistants on Their Smartphones? | Expertiential Design | Scoop.it
Usage varies by generation

Via Pedro Da Silva
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You Need to Manage Digital Projects for Outcomes, Not Outputs

You Need to Manage Digital Projects for Outcomes, Not Outputs | Expertiential Design | Scoop.it

When is a project finished? For most of us, it seems pretty simple: when we ship the product or launch the service. But we need to take a step back and consider what “done” really means.Most teams in business work to create a defined output. But just because we’ve finished making a thing doesn’t mean that thing…


Via Fred Zimny
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This is why user experience is more important than price

This is why user experience is more important than price | Expertiential Design | Scoop.it

When was the last time you went into a store and purchased something? Perhaps you were just running into the store to pick up a quick snack. Chances are that prior to even the simplest of shopping decisions, you consulted the internet. Whether shoppers are looking for information on prices, reviews, quality or the general…


Via Fred Zimny
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Connected Devices - IBM Watson IoT

Connected Devices - IBM Watson IoT | Expertiential Design | Scoop.it
91% of electronics business executives said IoT would reshape their brand identity. See how IBM's Watson is helping those companies become industry leaders.

Via Dan Roberts
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Dan Roberts's curator insight, February 17, 5:23 AM
IBM's vision for the future with IoT (and Watson)
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Digital Experience Fails Over Organizational Fragmentation

Digital Experience Fails Over Organizational Fragmentation | Expertiential Design | Scoop.it

They all tell the bear he is decidedly not a bear, but “silly man who needs a shave and wears a fur coat.” Finally, he is brought to a zoo, but even the zoo bears don’t believe him, because any real bear would be in the zoo with them. Read the book, or watch the…


Via Fred Zimny
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Five Models for Making Sense of Complex Systems

Five Models for Making Sense of Complex Systems | Expertiential Design | Scoop.it
In one of the classes I teach at CCA, students were confused by mental models, conceptual models, concept maps, etc. I ended up making a model for models, which may help others. This post is for them…

Via Mario K. Sakata
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How IBM Is Embracing the Future Through Design :: UXmatters

How IBM Is Embracing the Future Through Design :: UXmatters | Expertiential Design | Scoop.it
Web magazine about user experience matters, providing insights and inspiration for the user experience community

Via Mario K. Sakata
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Smashing Magazine’s #Mobile-First Is Just Not Good Enough: Meet Journey-Driven #Design

Smashing Magazine’s #Mobile-First Is Just Not Good Enough: Meet Journey-Driven #Design | Expertiential Design | Scoop.it

In a recent sales meeting for a prospective healthcare client, our team at Mad*Pow found ourselves answering an all-too-familiar question. We had covered the fundamental approach of user-centered design, agreed on leading with research and strategy, and everything was going smoothly. Just as we were wrapping up, the head of their team suddenly asked, “Oh,…


Via Fred Zimny
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Your ultimate guide to Minimum Viable Product (+great examples)

Your ultimate guide to Minimum Viable Product (+great examples) | Expertiential Design | Scoop.it
Minimum Viable Product (MVP) is useful product strategy that is loved and used by many lean startup practitioners around the world.  Many entrepreneurs, however, end up with MVPs that don’t land anywhere near their expectations. Their MVPs have very low conversion rates and no paying customers.    This Minimum Viable Product guide will be useful if you…

Via Mario K. Sakata
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harmichitworld's comment, February 7, 10:58 PM
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Creating a Design System Language for Your Product

Creating a Design System Language for Your Product | Expertiential Design | Scoop.it
Design System Language is the current buzz words in the design industry and everyone wants one. But, how can a product actually benefit from having one? Source: Creating a Design System Language for Your Product

Via Fred Zimny
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How We Use Data to Inspire Design – IDEO Stories

How We Use Data to Inspire Design – IDEO Stories | Expertiential Design | Scoop.it
When most people imagine good design, numbers probably don’t come to mind. In fact, anything quantitative might feel completely at odds with the concept of beautiful design. But at IDEO, in addition…

Via Mario K. Sakata
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