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Beyond Wireframing: The Real-Life UX Design Process | Smashing UX Design

Beyond Wireframing: The Real-Life UX Design Process | Smashing UX Design | UX Design | Scoop.it
There’s a lot of talk about wireframing, but what does our work look like beyond wireframing? Was I the only one with a simplified approach? What can we do to create successful designs? What does the process beyond ”the poster” look like?

Via Mario K. Sakata
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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Customer Product Experience

In an ever evolving and contextually changing product landscape, it has become imperative to evoke specific emotions while designing product experiences.
Michael Allenberg's insight:

My presentation for Unicorn Invasion Meet-up... #ConnectedBrain

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Service Blueprints: Laying the Foundation

Service Blueprints: Laying the Foundation | UX Design | Scoop.it

You may be familiar with customer journey mapping, which is a tool that allows stakeholders to better understand customer interactions with their product or service over time. The service blueprint contains the customer journey as well as all of the interactions that make that journey possible.

Because of this, service blueprints can be used to better deliver a successful customer experience. Think of it this way: you can look at a building, and you can read a description, but to build the building you need more than an image or description. You need the instructions – the blueprint.


Via Mario K. Sakata
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Terry Patterson's comment, August 27, 12:11 PM
So, I'm establishing UX service in my organization, this is a one excellent approach to my task. :) Thanks Michael for sharing.
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Web & Product Design in Mondrian style [+ @Scenttrail's 1st Web Site circa 1999]

Web & Product Design in Mondrian style [+ @Scenttrail's 1st Web Site circa 1999] | UX Design | Scoop.it

Mondrian Grids
First website I created in 1999 used a Mondrian grid. FoundObjects.com had SO MUCH information we needed a grid. Since we sold artist inspired gifts and cool stuff such as Magnetic Poetry Kit I worked hard to write the HTML to create a Mondrian grid manually.

There are "new designer" mistakes such as too many fonts and over selling the click I wouldn't make today, but maybe it was worth figuring out how to write the html to do those lines (took weeks and was named in my divorce lol).

I'm not alone in love for Mondrian as this link shows.

 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, August 21, 5:04 PM

add your insight...

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Goodbye #Mobile #Apps, Hello Multi-Device #Experiences

Goodbye #Mobile #Apps, Hello Multi-Device #Experiences | UX Design | Scoop.it
Your app runs in a little square.All the money you spend on developers, design teams, content production and infrastructure for your app essentially boils down to a little square. Sometimes it’s a bigger square. Sometimes it’s more of a rectangle. And sometimes your app is responsive and tries to adjust itself as the square changes shape.But in the end, your brand's communications still come down to that little square. Topic: Web CMS.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, August 18, 12:40 AM

Michael looks at what the future holds.


The holy grail is "delivering what the customer is seeking at the right time, at the right place and on the desired platform - every time!"


#Data becomes the foundation to learn and engage, do you agree?

Many companies are positioning themselves to offer the entire solution, it's important not to forget the human element (#empathy) which plays a critical role in the end.
How will consumers react in 10 to 20 years looking back at our current #Mobile technology?
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What is Product Design? — Medium

What is Product Design? — Medium | UX Design | Scoop.it
This frequently misunderstood field is in need of a proper definition. 
Michael Allenberg's insight:

ALL Products need an Experience!

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5 Things UX And UI Designers Could Learn From Wes Anderson

5 Things UX And UI Designers Could Learn From Wes Anderson | UX Design | Scoop.it
Lessons from the most meticulous filmmaker alive.
Michael Allenberg's insight:

BEST UX POST IN YEARS!!!

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Rescooped by Michael Allenberg from Entrepreneurship, Innovation
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'The Internet Of Things' Will Change Virtually Everything About How Large Companies Operate

'The Internet Of Things' Will Change Virtually Everything About How Large Companies Operate | UX Design | Scoop.it
The Internet of Things will create new priorities, costs, and opportunities in virtually every industry.

Via Marylene Delbourg-Delphis
Michael Allenberg's insight:

... And about how ALL Experiences are both designed and consumed! #InnovateorDie #ConnectedBrain

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Kenneth Mikkelsen's curator insight, August 14, 2:36 AM

The Internet of Things will create new priorities, costs, and opportunities in virtually every industry.

David Collet's curator insight, August 14, 3:16 AM

I think this is something to be concerned about.

Rescooped by Michael Allenberg from Designing design thinking driven operations
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Hangouts for Entrepreneurs: Lean Startup Meets Design Thinking

Eric Ries of The Lean Startup and Tim Brown, CEO of the famed design firm IDEO discuss their respective philosophies and how they can be used by entrepreneurs and creatives alike. In addition,...

Via Fred Zimny
Michael Allenberg's insight:
An excellent dichotomy that bridges the Experience gap!
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Karen Schmidt's curator insight, August 12, 4:13 AM

that's where we find the juicy stuff - when we look over the fence of a single practice... and connect different perspectives.

Karen Schmidt's comment, August 12, 4:14 AM
thank you!
Rescooped by Michael Allenberg from Effective UX Design
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UX Spectrum — Medium

UX Spectrum — Medium | UX Design | Scoop.it

Our Diversity is Our Strength" - We visualize, create and articulate to solve problems, but not before we carefully observe and measure. We love what we do because we truly believe that what we produce will make a difference and help others do what they need to do, and enjoy it at the same time. 


Via Terry Patterson
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Terry Patterson's curator insight, August 7, 9:29 PM

I wrote this article because as an interdisciplinary field, UX is misunderstood, and so are the strengths and weaknesses of UX professionals. However, we lean on each other, learn from each other; and most importantly, solve problems together.  

Rescooped by Michael Allenberg from Strategy and Competitive Intelligence by Bonnie Hohhof
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Customer Experience Intelligence Inspires Innovation

Customer Experience Intelligence Inspires Innovation | UX Design | Scoop.it

The most intelligent organizations are overcoming battlegrounds and silos to maximize their return on customer intelligence. They're insisting on the "dog wagging the tail" by instilling customer experience context for all actions and decisions company-wide. They're applying customer intelligence to innovate the full customer experience "bundle". And they're equipping organizational learning by sharing, showing actionable patterns, focusing on what customers are trying to get done, and being proactive in enabling customers to love the company. .


Via Bonnie Hohhof
Michael Allenberg's insight:

I love this post!!

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Mary Gravitt's curator insight, August 5, 11:00 AM

#B2B #Leadgenerations #Marketingappointmentsetting

Ellen Naylor's curator insight, August 5, 1:35 PM

This is an informative discussion on customer loyalty and voice of the customer as sources of solid customer intelligence. Win loss analysis is missing from this discussion, also a great source of customer intelligence that like customer loyalty and VoC require cross functional integration in order to take corrective action to keep the customer king. 

Patrice Laubignat's curator insight, August 6, 12:22 PM

Comment améliorer l'offre en interprétant les insights nés de l'expérience client ? Le contexte est-il décisif dans le ressenti intelligent de l'expérience ? 

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Can You Guarantee Your #Customer #Experience?

Can You Guarantee Your #Customer #Experience? | UX Design | Scoop.it
Should companies offer brand guarantees for their products and services - instead of brand promises? Or is the better question, why don't they?

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, August 2, 6:33 PM

The difference between #brand promise and brand guarantee



"If you commit to a flawless customer experience, with consequences for falling short, will you be more apt to deliver said experience?


Will customers be more inclined to interact with you?"


My answer Annette is Yes and Yes. How about you?


P.S. What do you think of this Pet Store ad from the U.K.?

Sunday Jones's curator insight, August 4, 3:57 AM

Ah, yes, the guarantee. Whether it's for a resume company that promises you'll get a job in 45 days or your money back, or that you'll CRUSH your competition by being an aggressive nuisance pestering potential interviewers, the idea of a guarantee is...shall I say annoying?

 

The problem is, we know better. We know that we can't lose 10 pounds in 3 days unless there's a serious illness involved. We know that buying tons of real estate for free is as unlikely as finding a big bag of money on the street.

 

I'm not sure what the solution is, but I do know that the charms of the snake oil salesmen should be challenged.

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Clean & Simple Website Design Trends In 2014

Clean & Simple Website Design Trends In 2014 | UX Design | Scoop.it
Like the World Wide Web itself, the world of website design is constantly in flux as technologies change and design standards evolve. What worked in 2013 may

 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 29, 2:30 PM

Worth revisiting some of these web design trends. What is the engine behind these trends? Social / Mobile web. Like the "winners" and "losers" organization here.

Carlos Polaino Jiménez's curator insight, July 29, 2:59 PM

En el momento en que me lo estoy planteando

Rescooped by Michael Allenberg from A design journey
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User Experiences for Digital Natives

User Experiences for Digital Natives | UX Design | Scoop.it

Via Hannes
Michael Allenberg's insight:

Technology plays a key role in the lives of Digital Natives. Having Internet access 24/7 is the norm and they depend heavily on their mobile devices.

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A Complete Guide to Crawling Inside Your Customer's Head With Empathy Maps - Copyblogger

A Complete Guide to Crawling Inside Your Customer's Head With Empathy Maps - Copyblogger | UX Design | Scoop.it
Don't start with a product, start with your customer. Improve your business by learning how to use empathy maps to serve your specific audience's needs.

Via Terry Patterson
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Terry Patterson's curator insight, August 23, 11:53 AM

We have many techniques to unveil the user stories, right? However, we make a very shallow effort into really understanding what the users really is experiencing before, during and after coming in contact with our digital product. Empathy maps is one design exercise that forces you to really be in-tune with the users that you're designing for. So, get your research hat on, gather all that feedback and turn it into empathy maps that you can use as you build your user stories. 

Fred Zimny's curator insight, August 24, 3:32 AM

Not a complete but a competent overview about #empathy

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How Gamification Will Deliver The Ultimate Digital Customer Experience

How Gamification Will Deliver The Ultimate Digital Customer Experience | UX Design | Scoop.it
In the past decade, we have seen the initial building of a social media layer across the world.
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Fred Zimny's curator insight, August 23, 1:43 AM
it will be one the alternatives
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Why everybody wants a piece of your smartphone’s lock screen

Why everybody wants a piece of your smartphone’s lock screen | UX Design | Scoop.it
It seems like every new app you download these days practically begs you to turn on notifications, or the ability to send you alerts when the app isn't running. Sometimes these alerts are useful, as in the case of apps that tell you when a taxi has arrived or a message has been received. But there are many more...
Michael Allenberg's insight:

Interesting insights into Persuasive Design in action...

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5 New Design Careers for the 21st Century

5 New Design Careers for the 21st Century | UX Design | Scoop.it
Given the urgent, complex challenges our world faces, expect to see more design jobs emerging.

Via Mario K. Sakata
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Trust in Experience Design | UX Magazine

Trust in Experience Design | UX Magazine | UX Design | Scoop.it
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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Experiential coding: The science behind experience design

Our senses fuel our perceptions of the objects and events that surround us. Yet as marketers we're often limited to just two of them—sight and sound. How much … (What is the science behind experience design?

Via Fred Zimny
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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3 key #Data Driven Marketing Opportunities

3 key #Data Driven Marketing Opportunities | UX Design | Scoop.it
Famed writer and technologist Daniel Keys Moran once said, “You can have data without information, but you cannot have information without data.” This statement is becoming increasingly accurate …

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, August 12, 3:15 PM

Following the previous article on how #Data needs to connect throughout the #Customer #Journey, here are 3 key Data-driven marketing segments you need to master :

 

1) #Mobile

2) #Personalization

3) #Segmentation

 

Valuable examples are provided, which additional opportunities do you see across these 3 segments?

Rescooped by Michael Allenberg from Effective UX Design
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The Who, What, Where & When Of Mobile App Testing

The Who, What, Where & When Of Mobile App Testing | UX Design | Scoop.it
Building a successful app is no easy task, there are so many things to take care of. From a product development perspective one thing is key: one must test, test and test. The questions are who to test, what to test, where to test and when to test.

Via Terry Patterson
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Rescooped by Michael Allenberg from Integrated Brand Communications
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How Your Eyes Move on a Website - Marketing Technology Blog

How Your Eyes Move on a Website - Marketing Technology Blog | UX Design | Scoop.it

For creatives, I’m sure there’s someone inside screaming at them to be different and avoid building a website that looks and acts like everyone else. From a marketing perspective, though, we’ve educated our visitors over a decade now as to what to expect on a website and how to navigate one effectively. As a user, there’s nothing quite as frustrating as trying to find the contact information, click back to the home page, or scan the page easily when it’s not designed according to modern norms.+

In the infographic below, Singlegrain teamed up with Crazy Egg to present useful information on eye tracking that can help you improve user experience on your website.

Responsive design has added to this complexity – ensuring that designers properly size graphics for every viewport and provide interactions that are just a thumb press away! That requires some well thought out pages that are simple to scroll, find what you need, and read and retain it. +

Your designer may be tempted to do something quite different… but don’t be surprised when that impacts bounce rates and conversions as visitors get frustrated and leave!+

 


Via Russ Merz, Ph.D.
Michael Allenberg's insight:

So much can be gleaned from this...

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Russ Merz, Ph.D.'s curator insight, August 5, 11:26 PM

6 tips for designing #brand #websites for better user experiences.

Terry Patterson's comment, August 9, 7:04 PM
Good one, Michael.
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The Most Fundamental Concept in Usability

The Most Fundamental Concept in Usability | UX Design | Scoop.it

There are a number of methods to improve the usability of an interface.  While it's hard to identify one overarching concept that's fundamental to the whole idea of usability, I think there's one that underlies most methods and desirable outcomes.  That concept is that the developer is not the user.  


Via Mario K. Sakata
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End User Experience Monitoring Tools - UX Motel

End User Experience Monitoring Tools - UX Motel | UX Design | Scoop.it
Enter Now and Discover the End User Experience Tools You Should Consider to Ensure You Receive the Feedback You Need to Improve Your UX.

Via Megan Wilson
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Rescooped by Michael Allenberg from Designing design thinking driven operations
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Empathy In Creativity and Design Thinking

Empathy In Creativity and Design Thinking | UX Design | Scoop.it

A look at how empathy is needed in all domains these days, especially for business innovation and design thinking.


Via Fred Zimny
Michael Allenberg's insight:

Empathy leads to a deeper understanding of the #HumanTechsperience

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