Expertiential Design
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Business Model Canvas for User Experience by @TriKro

Business Model Canvas for User Experience by @TriKro | Expertiential Design | Scoop.it

The Business Model Canvas is the tool of choice for a business dashboard. It very much appeals to the business guy in me. It irks the UX part of my brain.

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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Milton Glaser - "10 Things I Have Learned"

Milton Glaser is one of the best known graphic designers in the world. This essay summarizes his ten principles on how to live. Make sure to read "How you live changes your brain" (#7) and "Doubt is better than certainty" (#8).
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Principles for Mobile Design :: UXmatters

Web magazine about user experience matters, providing insights and inspiration for the user experience community

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Why productivity growth is becoming irrelevant? - How to be a leader in #service: #servicedesign and #designthinking

Why productivity growth is becoming irrelevant? - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
Much design, branding, and advertising activity is also essentially zero-sum.

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If You Want to Change, Don’t Read This

If You Want to Change, Don’t Read This | Expertiential Design | Scoop.it

In theory everyone can change, but in practice most people don’t… except for some well-documented changes that affect most of us.


We need an enormous amount of effort and dedication in order to both attain and maintain any desired changes — or we will quickly revert to our old habits. In short, change requires self-critical insight, humble goals, and indefatigable persistence. It means going against our nature and demands extraordinary levels of willpower.


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Ian Berry's curator insight, August 4, 6:59 PM
I agree we don't change our character I do believe we change how our character influences and impacts others like the great example given "The late Nelson Mandela, perhaps the least disputed moral figure of our times, had an arrogant, aggressive, and antisocial youth before inspiring everyone with his path of nonviolent resistance."
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The digital future of work: Is the 9-to-5 job going the way of the dinosaur? - How to be a leader in #service: #servicedesign and #designthinking

The digital future of work: Is the 9-to-5 job going the way of the dinosaur? - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
Independent work is on the rise, thanks in part to new digital platforms that allow people to find work and offer their skills. What will this do to traditional work routines? The traditional 9-to-5 job has taken a beating in recent years as more people have worked from home and as independent work has increased. With…

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Minimalism in Game Design: Examples, Tips, and Ideas

Minimalism in Game Design: Examples, Tips, and Ideas | Expertiential Design | Scoop.it

Minimal Is Hard

I love this post about how to be a game designer minimalist because doing less is the hardest thing. The ideas shared are applicable to web design too. 

This may be the most important two paragraphs for anyone creating a website to read:

The Basics

"The general purpose of minimalism in game design is to accentuate a game's specific elements by limiting the scope or detail of the other surrounding elements. For a simplified 'real world' example, imagine wearing a blindfold to place a greater emphasis on your sense of touch. 

 

An entire game can be designed with minimalism as a core concept, but minimalism can also be invoked only when needed. Art, sound, gameplay, and narrative can all be subject to minimalist interpretations."

 

Read a great book, The Paradox of Choice by Schwartz, to understand why most websites lower conversion with too much choice. Designing a website creates the idea you can do more than you should. It's easy to create mess. 

 

"Limiting" is an important word for any new web designer. Even as i write this I know chances are poor anyone working . on a websites wireframes is listening. There is something busy, chaotic and endless about web design. 

 

Because we can do something doesn't mean it is the right thing to do. 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 25, 8:47 AM

Great post for any web or graphic designer to read. 

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THE REVOLUTION ISN’T JUST DIGITAL. IT’S HUMAN. - How to be a leader in #service: #servicedesign and #designthinking

THE REVOLUTION ISN’T JUST DIGITAL. IT’S HUMAN. - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
Look beyond technology, and you’ll find that empowering people is where the impact of digital can be maximized for productivity, growth and revenue. Our research underscores just that — businesses that embark on the most successful digital journeys are those that focus on people-centric transformation spanning the complete cycle of automation, innovation and learning. And…

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The Evolution of Marketing: From Manual Through Automation To Predictive - How to be a leader in #service: #servicedesign and #designthinking

The Evolution of Marketing: From Manual Through Automation To Predictive - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” While historians still argue whether Charles Darwin actually said that or Leon C. Megginson (Small Business Management: An Entrepreneur’s Guidebook), this opinion is just as valid for marketers today. We are all aware of…

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Martin (Marty) Smith's curator insight, July 20, 9:24 PM

Can't figure out who is writing the Fred Zimmy content but it rocks. 

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TALKING TO HUMANS #Success starts with understanding your #customers (download this book for free) - How to be a leader in #service: #servicedesign and #designthinking

TALKING TO HUMANS #Success starts with understanding your #customers (download this book for free) - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
What is in the book? We wrote the book to help people learn how to talk to their real or potential customers. Given that we all communicate with other people every day, you would think this would be an easy task, but our instincts tend to be all wrong. After watching countless entrepreneurs and intrapreneurs…

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How to create success with Advanced analytics: Use these Nine insights from the C-suite - How to be a leader in #service: #servicedesign and #designthinking

How to create success with Advanced analytics: Use these Nine insights from the C-suite - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
Conversations with hundreds of business leaders reveal nine ways that they are—and are not—adapting to the analytics revolution. Data and advanced analytics have arrived. The volume of available data is growing exponentially, with more added every day from billions of phones, sensors, payment systems, and cameras. Machine learning is becoming ubiquitous, but organizations are struggling to turn data…

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THE NEVER-ENDING DESIGN THINKING READING LIST - How to be a leader in #service: #servicedesign and #designthinking

THE NEVER-ENDING DESIGN THINKING READING LIST - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it

THE NEVER-ENDING DESIGN THINKING READING LIST Whether you’re just curious about the concept of design thinking or you’ve been involved in the design thinking world for years, there’s always more to explore. We’re often asked about the best resources for learning more about design thinking, so we’re starting a living list of some of our…

 

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A 2014 reread: When to Use Which User-Experience Research Methods #ux - How to be a leader in #service: #servicedesign and #designthinking

A 2014 reread: When to Use Which User-Experience Research Methods #ux - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
Summary: Modern day User-Experience research methods answer a wide range of questions. To know when to use which user research method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process. The field of user experience has a wide range of research methods available, ranging from tried-and-true methods such as lab-based…

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IoT - From Theory to Practice

IoT - From Theory to Practice | Expertiential Design | Scoop.it
There is almost always a gap between Theory and Practice in doing IoT projects.

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Dan Roberts's curator insight, July 5, 6:48 AM
Insights from actual IoT projects - things never go as smoothly as you expect...
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SVG can do THAT?! by sdrasner

SVG can do THAT?! by sdrasner | Expertiential Design | Scoop.it
A presentation created with Slides.

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If the end of Customer Experience, UX and Service Design is near? Deal with it. - How to be a leader in #service: #servicedesign and #designthinking

If the end of Customer Experience, UX and Service Design is near? Deal with it. - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
It’s just that I don’t see many services interacting so much with people anymore

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Your Customers Still Want to Talk to a Human Being - How to be a leader in #service: #servicedesign and #designthinking

Your Customers Still Want to Talk to a Human Being - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
The rise of the internet has opened up new possibilities for communicating, from emailing and blogging to mobile video chatting and exchanging GIFs over messaging apps. This digitization has not been limited to consumer interactions. Most businesses now communicate with their customers through multiple online channels, and invest in software to track, personalize, and optimize…

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Rapid Prototyping Tools and the Best Practices in 2017 - How to be a leader in #service: #servicedesign and #designthinking

Rapid Prototyping Tools and the Best Practices in 2017 - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
With so many so-called rapid prototyping tools on the market, how do you know which one is the best to choose? This is often the case that we’re poised to choose those big names while designing a new App or website. They are fully-functional and have a set of cool templates to help us solve…

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Recommended: Empathy Map (download possible) - How to be a leader in #service: #servicedesign and #designthinking

Recommended: Empathy Map (download possible) - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
The empathy map, one of XPLANE’s methods for understanding audiences, including users, customers, and other players in any business ecosystem, has gotten some press lately because it was featured in Alex Osterwalder‘s excellent book, Business Model Generation as a tool for discovering insights about customers. Here’s how it works: GOAL: The goal of the game is to gain…

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Deloitte University Press global human capital trends 2017 Rewriting the rules for the digital age (infographic) - How to be a leader in #service: #servicedesign and #designthinking

Deloitte University Press global human capital trends 2017 Rewriting the rules for the digital age (infographic) - How to be a leader in #service: #servicedesign and #designthinking | Expertiential Design | Scoop.it
Paradigm-shifting forces such as cognitive technologies and the open talent economy are reshaping the future workforce, driving many organizations to reconsider how they design jobs, organize work, and plan for future growth

Via Fred Zimny
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Abel Linares's curator insight, July 24, 3:46 AM
Cognitive technologies & #OpenTalent #Economy are reshaping how organize work
Susanna Lavialle's curator insight, July 30, 5:20 PM
Times of change....
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MeasuringU: The Maturity of UX Organizations

What makes a UX practice “mature?,” how do we measure UX maturity, and does maturity really matter?

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Blockchain and the Future of Web Design via @Scoopit

Blockchain and the Future of Web Design via @Scoopit | Expertiential Design | Scoop.it

Blockchain Disruptions

As we shared in BI Revolution and Curation Revolution Blockchain isn't just for Bitcoin anymore.  Imagining a distributed, verified and all but fraud-proof transaction network will change how we think about designings websites too. 

 

Websites are Dumb
Today, as social media proves, our customers want collaboration, community, and conversations. Google understands the value of highly personalized results. 

 

The Google "float" where you and I can type the same search at the same time and receive different results is an example of hyper-personalization blockchains are sure to bring to e-commerce. 

 

Websites powered by algorithms to read a customer's blockchain show the most relevant information to convert now. Lectures die in favor of predictive analytics and conversations. 

When we learn, thanks to the blockchain, a customer just purchased something related to what we sell why show customers anything other than the products our data tells us will convert visitation to transactions? Answer: we wouldn't. 

 

Internet of Things

The "life is better" promise suggested by the Internet of Things (IOT) is a harvest we only reap with creative use of blockchain. If everything knows everything about everyone, where we are head anyway, our ability to turn chaos into meaning, efficiency and a better life depends on a multipoint, verified and shared network. 

As we noted in our Curagami post The Blockchain Disruption Is Coming Sun Microsystems John Burdette Gage was right - the network is the computer. And the only way our lives don't dissolve into a puddle of chaos, confusion, and anger is by using community blockchain to inform, personalize, and humanize the Internet of things. 

Read our friend David Amerland's great What If We Had A New Value System for Goods and Services to understand the need for, the promise of, and difficulty to create a meaningful, fair, and efficient future. 

 

How Blockchain Change Web Design

Web design changes from static to flexible, from we create to we curate and from lectures to conversations. Like Google, we won't create a single, static, boring page. Instead, thanks to the blockchain, we will design interactive experiences capable of changing on the fly. 

 

And we'll have flying cars too. We realize we've heard similar mostly unfulfilled promises before. And there are significant hurdles such as how most merchants feel about their customer information - highly proprietary. 

 

If the web proves anything, it is the absurdity of "highly proprietary" thinking. What is exclusive when what we do is digital and so easily shared instantly and around the world? Answer: nothing is uniquely yours anymore. 

We don't see the usual drip, drip, drip of acceptance for blockchain empowered, flexible and personal web design. Everyone goes, or no one and the undeniable benefits of using a "dispersed ledger" to inform our digital marketing is so holdouts will lose share, traffic, and loyalty. 

Best to LEAD in innovative ways to use blockchain to inform your web designs since to do otherwise is to risk...well everything. 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 12, 10:42 AM

How blockchain will make the Internet of Things possible and change web design. 

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Designer? Thinking About Code School Read This @Curagami Post First 

Designer? Thinking About Code School Read This @Curagami Post First  | Expertiential Design | Scoop.it

Do Graphic Designers Need Code School?

Web design is, like most things, in the middle of an intense revolution. As the backend or reading and writing content to databases continue to move toward the front end of pretty pictures customers see and interact with designers will be tempted to attend a "code school". 

Before you pay thousands in tuition to upgrade skills you may need to upgrade read this Curagami post first: http://www.curagami.com/code-schools-will-they-change-your-life/ ;


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 11, 8:37 AM

Our Curagami post that places our experience at The Iron Yard Code school in Durham, North Carolina in the context of more than 13 years in web development. Before you pay for a school that will make many promises, read our code schools post. 

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20 Free UX eBooks You Must Read via WebDesignDev

20 Free UX eBooks You Must Read via WebDesignDev | Expertiential Design | Scoop.it

UX Must Reads

If you're new to web design do yourself a favor and read at least two of these free User Interface (UX) design books. You'll save yourself time in the end if you know how to design for conversion, engagement, and functionality. That's not to downplay the need for excitement, but nothing turns more users off faster than a hard to understand website. 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 9, 10:44 AM

Free UX books will help save you design time, energy, and frustration. 

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How Emotional Design Will Make Your Brands Stand Out

How Emotional Design Will Make Your Brands Stand Out | Expertiential Design | Scoop.it

Emotional Branding Guide
This excellent guide to building emotions into your brands focuses on products, but every lesson here applies to web design too. Finding ways to infuse your web designs with relevant value, cultural, and "made to stick" messages, connections, and images are every designer's and web marketer's job. 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 7, 8:45 AM

Great primer on how to build emotions into your product, web, and services designs. 

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Ten Cool Wireframing Tools To Help ROCK Your Web Designs via Shopify  

Ten Cool Wireframing Tools To Help ROCK Your Web Designs via Shopify   | Expertiential Design | Scoop.it

Wireframing Is A Pain But Less So
Wireframing, the act of prototyping web designs before writing code, is a pain. Less of a pain with these 10 wireframing tools all new to us. 


Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, July 5, 8:17 AM

We have used any of these tools, but xeroxing our wireframing template is old, hard to share, and takes too long. 

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Why Rich Animations Will Make Your Website Fun – via Medium

Why Rich Animations Will Make Your Website Fun – via Medium | Expertiential Design | Scoop.it

Rich Animations

Video is a must, but so are "rich animations". Rich Animations are infographic-like, fun and instructive graphics that come alive, play, and run much like a video. 

Find examples in this Medium Post 
https://medium.com/@lollypopindia/why-rich-animations-are-crucial-for-design-ab6e940fc8f6 ;

 

 

Via Martin (Marty) Smith
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Martin (Marty) Smith's curator insight, June 30, 7:59 AM

Watching The Story of Stuff we realized there were some things, some hard things, better told via animation. A human narrator would have made the hard stuff too hard, but animating the devastation even our favorite stuff like iPhone create stopped the "rejection reflex" long enough to listen. 

Not hard to see why animation is so effective. We've been brought up on cartoons, Sesame Street and Simpsons. If you aren't using animation to teach, engage, and make points you might otherwise not be able to make your website is less fun, effective, and profitable.